X-POLE USReviews of xpoleus.com

Absolutely incredible service! Not only is my xpole amazing, it arrived really fast and was super easy to setup! When I had a ton of questions I gave them a phone call and Roxanne was there to answer everything I needed and offered me wonderful advice. She even emailed me later to make sure it all went to plan! Absolutely wonderful customer service!

I ordered an Xpole pro and, due to shipping delays with Fedex, the package arrived while I was away on vacation. When I called FedEx to find my package and arrange its delivery, they told me it had been shipped back to sender. They said that it was still in Canada, but that they needed to send it back to Xpole in the USA and that there was "nothing they could do" to get it back to me. Then, I called and spoke to Carolina at Xpole. She was very understanding. She gave me her direct extension and helped me track the order. When the order arrived back to Xpole, she got it sent back to me without delay at a time when I would be available to sign for it. Carolina was friendly and extremely helpful throughout the whole process. It was an absolute pleasure having her on my side. Thanks, Xpole, for having such a great customer service representative to help when things go awry!

Had to fix a logistics issue and Carolina was super helpful! She was very wonderful to deal with. Great experience overall.

The quality of the products at X Pole is always good, and the X Stages are sturdy and reliable! But when I did have an issue, the customer service was also very good and very helpful!! Roxanne H. in particular was VERY helpful! She was super polite on the phone, and was willing to help me find a few different solutions to my issue (a hex screw that wouldn't budge!). She also sent me a follow up email right away with all of the info typed out, and I thought that was just so kind and amazing!! HUGE THANK YOU TO ROXANNE!!! :)

Carolina offered great assistance in a swift and friendly manner! Super appreciate her help :)

Carolina went above and beyond to assist me and was so pleasant and wonderful to speak with. 10/10

First off, I have to preface that like a lot of businesses, it seems X-Pole is working on finding their processes or is still short-staffed post-pandemic as I struggled reach someone during the holidays. However, when you do reach someone, they are extremely helpful and their product came highly recommended by a friend. Today, I spoke to Carolina and she was completely dedicated to getting all of my issues resolved and didn't let me get off the phone until everything was 100% resolved. I am super excited to get my poles and a huge THANK YOU to Carolina for getting everything all straightened out!

OMG Caroline is a lifesaver! So I bought a Brass X Pole Stage Lite and Lollipop Attachment (was cheaper then a thought it would be) and come to find they are not compatible (It tells you that on the website but I didn't look!) I called and emailed X pole and Processed my order same day. Not to mention I put the wrong state for shipping and she fixed that too! SOO IF YOU DO THIS DON'T STRESS they will try to fix it and they ARE a legit wholesaler. :) I hope this helps! @SavvySohn