An-Mari L.
One of the worst experiences Ive ever…
One of the worst experiences Ive ever had. I competed in a competition and won money which was given to me as a voucher to Xoxoday. The only way to get access to something similar to cash is an Rewarble voucher. I placed the order and got an email that its been delivered only to click on the link and get the messages that its still being processed. When trying to talk to an agent there go to answer its a vendor issue. So I cancelled and tried again. Same thing. I now have to wait 4 business days to see if this voucher will materialize. Following up with the support team only gets you generic responses with no indication on when the issue will be resolved. Chatting to an agent on the website is pointless as they give you the same generic response
Response from XoxodayDec 15, 2025
Dear Customer, Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear about your recent experience, and we completely understand how frustrating delays can be! At Xoxoday, we genuinely care about the experience of every customer, and your satisfaction means a great deal to us. For us to check the details, please share the following information: Ticket ID: Order ID: Your feedback helps us grow and improve, and we remain committed to using it to serve you better moving forward. We sincerely appreciate your patience, and we’re here to ensure your future experiences are smooth, timely, and delightful. If there’s anything more we can do for you, please don’t hesitate to reach out. We’re always happy to help. Warm regards, Xoxoday Support Team