XlcourierReviews of xlcourier.com

My item arrived from China and sat in their warehouse for a whole month! They were very unhelpful when I asked for proof that they actually had my item, and I was told to wait. I then made a fuss with the seller, and within a few days my delivery was scheduled. Then they had the cheek to message me the day before saying I needed to make sure someone would be in to take delivery. I have messaged the seller to advise them to change their delivery methods here in the UK as the present lot are damaging their reputation.

Made numerous more requests and phone calls to explain XL courier are still holding our property without a delivery. This company has refused to deliver a package that was purchased in February 2025 and arrived in the UK beginning of May 2025. XL courier have provided evidence they hold our property without a satisfactory explanation.This is now being dealt with by the appropriate authorities. XL courier seem to follow a fraudulent and unsavoury practice.

Very bad. Courier has had my parcel over a week and won't reply to my messages or answer my phone calls. I'm having to get financial ombudsman involved and potentially the police and fraud departments involved. Their website says my item has been returned to sender as requested but it hasn't. Can't give 0 star so have to put one star

Delivery was supposed to be at 16:45, and allowing a 2 hour window following this. My package arrived at around 21:30. Driver bombarded me with calls and texts before having arrived - I start work very very early in the morning. Website is no help as no live tracking as you would expect in today's tech enabled climate. Vehicle was a mess, package delivered upside-down. My view of the courier company is very poor now, but this also impacts the company I purchased from as there are a few here that have named and shamed (Ecoflow). Due diligence is key, and a poor delivery partner will start to impact your own image.

Delivery supposed to be at 13.35 And states allow a 2 hour window It got delivered at 18.05 with no update on app of late delivery, There online tracking is so poor no update since 9am in the morning atleast use live updates so customers can see where the delivery van is, For an item of the value that it is to be dropped on floor like it did is annoying !!! Why use poor delivery companies like this that can dent your buisness is beyond me !!!

Terrible company. They initially came to deliver a parcel with no warning ,no updates etc. We weren't in. The courier was ringing the bell knocking on the door and the brickwork of the house for ages -we still weren't in!. The parcel was taken back. No updates provided and no attempt to redeliver. You can't contact them either. After a week of the company (Ecoflow) contacting them and my asking to cancel the whole order, did another attempt take place. We were told delivery would be around 3pm, it didn't happen, then 8.30pm. We were due to go out but had to wait in. We then got a message to say the parcel had been delivered, guess what it hadn't! So someone was lying. I tried to ring the number, no answer, I then got a call from courier who said delivery would be in 20 mins, so clearly someone had lied when they said delivery had been made. I don't know what would of happened if I hadn't 'pestered' everyday to get delivery organised, I think the parcel would still be sat at the warehouse. Ecoflow say they deliver via dpd, clearly they don't they use this horrendous company and this has put me off buying anything from ecoflow in future too, the courier is damaging their reputation

Useless. Didn’t deliver and could not be contacted for a redelivery.

This company deliver Ecoflow products of Amazon and Ebay. There tracking might say the van is two stops away. What they don't tell you is that those stops could be two hours driving apart. I got sick of waiting and went to bed. At 2am there was banging outside the house. I got up armed thinking it was someone trying to get in the house. It was the delivery guy. He was lucky he didn't get cracked at that time.