XGIMIReviews of xgimi.com

My experience with their customer support has been as follows: 1. They have repeatedly advised that the fix for my issue is to turn a specific setting on. This is despite it being on as standard and me confirming multiple times that this is on for me. 2. They advised me that to fix the issue I should download a patch. They did not inform me that it would completely wipe the system. 3. When no no further fixes occured to them they advised that the issues faced arent important, completely disregarding my concerns. 4. They show very little product knowledge, multiple times advising me to take steps which arent possible on the device. 5. Products sold by Xgimi are, by their own admission, unable to work as advertised (such as native Netflix support)

I was sold a XGimi in 2024 and told it supported Netflix, however because they are unwilling to pay netflix the license NONE of it's models are now capable of supporting the app. It's worth also mentioning that NOW TV doesn't work and I've read that they soon may lose support for Amazon and the Disney App. I thought I could get around this by casting my phone to the app - well guess what, Netflix is still not reported and other apps pause every 5-10 seconds. I contacted their customer support and was simple told 'there is nothing we can do'. Do not buy from this company.

Une pure arnaque il vendent des produits qui deviennent obsolète après 6 mois d'utilisation 😡😡😡 j'ai payer 680€ et il ne veulent rien savoir . VOLEURS XGIMI

Kundenservice ist schlecht. Es wird nur gesagt: kümmer dich selber darum und kauf dir einen streaming stick. Der Xgimi Horizon ist auch nur auf dem Papier toll, lauter Lüfter, minderwertige Fernbedienung, ständig Systemabsturz oder Apps schließen sich. Richtig richtig schlechter Service, keine Unterstützung. Werde kein Produkt dieser Marke mehr kaufen

Be very careful with XGIMI, I ordered a Halo+ which is great, however when it came there was an issue with the battery not holding is charge which is didn’t realise until I took it on holiday 1.5 months after purchase. I have contacted customer services and they want to replace my model with a refurbished unit. I suspect they are doing this with their units sold new but when I looked this model was made in September 2023 and I bought this in May 2024, so this was probably a refurbished model anyway. Shame because the unit is great when working.

I've bought a Xgimi Horizon Pro 4k beamer using a special discount online, together with a voucher that a seller gave me during the Paris Fair on the Xgimi stand. The discount was directly applied, and the voucher did work after I had validated it in the cart. The price was excellent : 999€ (discount of the day)-100€ (personalized voucher) = 899€ ! Together with a X-Floor stand and a USB-4k stick. Everything was fine, except that after paying through PayPal, the price "moved" back to 999€. (I had decided to pay through PayPal after reading the many many bad reviews about Xgimi online store in TrustPilot, and I wanted some backup in case of problem). I asked some explanation by email, got no answer, tried to call, no answer. I felt something weird was brewing, I got frightened about this order, so 30 minutes after the order, I decided to cancel it by email (no direct button to do this like in Amazon). And I thought that I was covered by my cancelation message, sent almost immediately after the order. Well... NO! After 3 days, I received a message asking me "to confirm whether I really wanted to cancel the order" -although my original email was clear from the beginning - 3 days earlier - with a clear title : "Cancelation of order #XXX". I confirmed the cancelation by email, and received a new message telling me that the product was already sent, and that I had to refuse the parcels if ever I had not change my mind by the time I receive them. I did refuse the parcels as asked. And I thought that I would get my money back in the following week. But for one month no news, neither of the money nor of the parcel. I wrote again to threaten them of a Paypal dispute : they told me that the parcel hadn't arrived yet to their warehouses (what happened to be a lie, when I checked the DHL details). And from that time, no more news... So basically for 1,5 months I've got 1.000€ floating in the air (or rather making profit on Xgimi's bank account), with no information about getting the money back, for a product I've never even just seen nor touched. I've eventually opened a dispute on Paypal, but I would highly discourage anybody planning to buy any product on their website. I couldn't try the product, so I won't judge its quality. But if you do buy a Xgimi beamer (or any other product from that brand !), at least I would recommand that you buy it somewhere safe, and not in this robbery store.

Die 30 Tage Geld zurück Garantie wird versucht zu vom Service Center absichtlich zu verzögern, indem man einfach kein Retourenlabel versendet!!!! 4 Mails und 3 Anrufe mit dem Kundeservice.... und es passiert einfach NICHTS !!! Direkt über die Website des Herstellers kaufen ist leider NICHT zum empfehlen! Besser via Amazon , da passiert so etwas NIE !!! Ärgerlich zumal die Retoure eigentlich dazu dienen sollte, beim Hersteller ein noch teureres , besseres Gerät zu bestellen.... :-(

Le service après-vente SAV de cette entreprise est catastrophique !!! Nous avons acheté un Projecteur XGIMI qui a eu de suite un défaut au niveau de l'écran. Après avoir contacté XGIMI ces derniers nous ont demandé d'envoyer le projecteur ce que nous avons fait en nous indiquant qu'un nouveau projecteur serait envoyé de suite. Nous attendons depuis 1 mois le nouveau projecteur qui n'est toujours pas arrivé !!!!