XGIMIReviews of xgimi.com

Marque de vidéoprojecteur a fuir! Nous avons acheté un vidéoprojecteur plus de 900€, pour qu'il tienne 2,5 ans. Le service client nous a proposé de nous en fournir un autre pour 220€ car la garantie avait expirée. Nous avons accepté; le nouveau vidéoprojecteur n'a duré que 9 mois. Le problème : l'ampoule qui grille systématiquement. Le service client a l'air parfaitement informé du défaut et ça tombe bien puisqu'à chaque fois, il survient APRES expiration de la garantie. Bref plus de 1000€ dans cet équipement pour que ça ne tienne même pas 3 ans. Et ne comptez pas sur la marque pour être honnête : aucun remboursement ni proposition décente. La meilleure compensation : nous accorder 10% sur la réparation du projecteur défectueux, soit la modique somme de 300€.... Voilà, A FUIR!!!

Warning!!! Indians... I previously posted about my XGIMI Horizon Pro 4K projector dying after just two years. I am writing this update because XGIMI is not just a brand with terrible service—they are actively deceptive and completely disregard their Indian customers. After my review went live, they panicked and asked me to delete it, promising to fix the device. Wanting my expensive projector working again, I agreed. I made it crystal clear that I was ready to pay whatever it cost for an out-of-warranty repair. What followed was one full year of wasted time and false hope. After holding my projector for 8 months claiming it needed to go to China for spare parts, they returned it to me completely untouched with a simple note: "It cannot be fixed." Let that sink in. A brand selling "premium" electronics for nearly ₹2 Lakhs cannot even repair its own flagship device. Their strategy is to silence negative reviews, waste a year of your life, and eventually just give up. Take your Indian customers seriously, or stop selling here. To everyone else: Avoid XGIMI at all costs.

Not only is the Horizion cheaply made it should be considered disposable. They quoted $300.00 to fix a white balance issue on $550.00 projector that is used for 3 meetings in a year that are 4 hours each. It didn't even work past the second one. Entire picture is red or pink.do yourself and get a reliable projector from reputable company. We used our backup $279.00 Epson projector and it worked great at 7 years old. Total junk.

Xgimi sendet mir nicht einmal eine Rechnung, ich kann meine horizon 20 max beamer also nicht steuerlich absetzen. Selbst auf zig nachfragen reagieren die null! Jetzt ist das ding nach 2 monaten auch noch kaputt- kauft nix von denen!!! Grüße h. Heinze Avantecture gmbh

Ich kann vom Kauf eines XGIMI-Projektors leider nur abraten. Meine Erfahrung mit dem Kundenservice und dem gesamten Reklamationsprozess war äußerst enttäuschend. Als bei meinem Gerät ein Problem auftrat, stellte sich schnell heraus, dass der Austausch oder eine Rückerstattung sehr schwierig ist. Der Kontakt mit dem Kundenservice ist mühsam, Antworten kommen langsam oder gar nicht, und man wird häufig von einer Stelle zur nächsten verwiesen, ohne dass wirklich geholfen wird. Besonders frustrierend ist die Wartezeit auf eine Rückerstattung. In meinem Fall musste ich über mehrere Wochen, teilweise sogar Monate warten, ohne klare Informationen darüber zu bekommen, wann das Geld zurückerstattet wird. Für ein Produkt in dieser Preisklasse ist so ein Umgang mit Kunden wirklich nicht akzeptabel. Ich schreibe das hier, um andere potenzielle Käufer zu warnen. Die Geräte mögen auf den ersten Blick interessant wirken, aber wenn ein Problem auftritt, kann der Supportprozess sehr belastend und langwierig werden. Deshalb würde ich persönlich derzeit keinen XGIMI-Projektor mehr kaufen und kann die Marke aufgrund meiner Erfahrungen mit dem Kundenservice leider nicht empfehlen.

I have owned and used the Mogo 2 Pro projector for two years. While the design and feature set look appealing on paper, the build quality is simply not good enough for a product at this price point. The hardware has failed just outside the two-year warranty period, and the damage is clearly visible. A core component like the USB-C port should not break under normal use. Another frustration is streaming compatibility. Although apps like Netflix appear available, the device does not work properly with several major streaming services in practice. For a projector marketed as smart and modern, this is a serious limitation. When I contacted support, the experience was equally disappointing. Rather than offering a meaningful repair solution or standing behind the product quality, I was given the runaround and ultimately offered only a small discount toward buying another unit. That is not a real solution especially when the concern is durability. At this price level, it is absolutely possible to buy better-built alternatives. Based on my experience, I would strongly recommend choosing a different brand with stronger hardware quality and more responsible customer support.

Si le produit (XGIMI HORIZON) est efficace il n'est pas FIABLE, idem pour la version pro. Historique : achat en mars 2022, il tombe en panne en juillet 2023 (moins d'1,5 ans). Sous garantie, Xgimi me l'échange. Le remplaçant (reconditionné) n'aura tenu que 2 ans. Il s'agit de la même panne, très fréquemment citée sur internet : lumière rouge clignotant, plus de lampe, le reste fonctionne. Ce n'est pas lié à une lampe qui aurait atteint sa durée de vie, sinon cela signifie que je l'aurais utilisé plus de 32 heures par jour. Contacté, Xgimi m'en propose un nouveau à plus de 330€ (reconditionné),tout en devant renvoyé celui en panne à mes frais, histoire certainement de le réparer et le remettre dans le circuit. Acheté près de 1100€ je dis stop. Passez votre chemin et préférez d'autres marques.

On XGIMI Mogo 4 Laser, the ESPN app is unwatchable. It stutters every single second. I updated it. I uninstalled and reinstalled. No difference. I worked with XGIMI for three months, and they still can't solve this. Removing three stars for this. It seems that the processor can't handle ESPN or live TV in general. Either way, it's a major app in the United States, and this could be a dealbreaker for some. Others have reported issues with live TV as well, and XGIMI hasn't worked to deliver a single update. I first contacted them September 23 about this. Amazingly, they told me it was ESPN's fault, but yet the lower-powered and lower-priced XGIMI Vibe One projector plays ESPN without issues! This is a sign of poor customer service, not listening to customer complaints, not addressing issues and even deflecting blame to ESPN. Also, I'm trying to watch the Winter Olympics on the NBC Sports app, and this stutters, too. At this point, I'm going to sell this piece of junk. This company also released its pricey Horizon 20 lineup with broken functionality. Reviews are poor resultingly. People expect finished products upon release. XGIMI seems to be more interested in shipping and NOT finishing products. It is doubtful I would continue to buy XGIMI projectors because of widespread issues with this company. AWOL Vision, Valerion, Hisense and JMGO are major competitors. I have deleted all nice things previously said about this projector because it's been a bust. One star performance and one star to support!