XGIMIReviews of xgimi.com

**Avoid buying from XGIMI DE** I ordered a product from XGIMI Germany (Order #DE17573), but the parcel never reached my delivery address and was returned to the sender. It has now been more than three weeks, and I still have neither the product nor my refund. Initially, XGIMI support agent **Kyra** acknowledged the situation and assured me that I would receive a refund because the parcel had not been delivered to me and returned. However, over time, XGIMI completely changed its position. Instead of honoring that commitment, they now keep delaying the refund, claiming they first need to receive or process the returned parcel in their warehouse. This is an internal logistics issue that should not become the customer's financial burden. I have been left without both the product and my money for weeks. Under EU consumer protection law, the seller bears the risk of transport until the goods are actually delivered to the consumer. Since I never received the goods, I do not believe it is acceptable to withhold my refund because of internal warehouse procedures. If this matter is not resolved promptly, I will file complaints with the relevant consumer protection authorities, initiate a chargeback through my payment provider, and escalate the case through the European Consumer Centre (ECC-Net). Very disappointing customer service. Broken promises, changing explanations, and an unreasonable delay in issuing a refund. I cannot recommend buying directly from XGIMI.

I'm giving you one star because i'm unable to give you less but SHAME ON YOU. Last thursday i received confirmation that my order has been shipped in two different pacakges. Already something i'm not happy with considering the climate impact of the sending; the second item being only a google tv key. I didn't receive any tracking mail, nothing for both shipments. Today wednesday, i decided to check on the DHL webiste to get an update. The update has been very confusing and it seemed the order was stuck in storage due to an inability to proceed with the delivery. Upon further investigation of the whole shipment, i relaized the shipment has been defered to Bpost, the local belgian postal service. I clicked on the link and realized that both shipments have been waiting since saturday in a locker. One, 1,2 km from my house, the other one 200 m from my house (my second choice when home delivery is not possible) . In this heat, my 1800 eur projector has been waiting in a tin box for 4 freaking days. Furthermore, the local belgian postal service gave me until today to pick it all up even though no notice has been sent neither by XGIMI, DHL, or Bpost. THere was NEVER any attempt to deliver my projector at home. i took my bike as i don't have a car and went to the furthest locker which is very difficult to find; indications on the postal website have been awful. the 10 kg + parcel was located in the highest locker of said box. it was so tightly fitted in the locker, i had to carry my 9 yo to fit her hand at the top of the box where there was the most space, unsuccessfully. i had to create a hole in the box and shift it from left to right for a couple of minutes cm by cm to be able to unlodge it. The box was warm and i'm afraid the product is damaged. Afterwards, i went to the other locker box where i could retrieve the other parcel successfully. Still, no delivery at home... I demand that you see to send another projector with home 'delivery as soon as possible and that you give me a solution to send back BOTH probably FRIED items at your own cost.

Projecteur tout neuf avec un problème de batterie ! Je l'ai reçu comme ça !! J'ai déjà contacté le service client 3 fois et je n'ai AUCUN retour de leur part ... En tant que professionnel cela est très problématique, je ne racheterai rien chez eux

Ordered the campaign from XGIMI, TITAN Noir series now XGIMI has deleted the order because Kickstarter made a mistake. First they are deleting my order for you due to shipping or delivery limitations in the region.? Now they are saying that it seems that your pledge was unfortunately not processed correctly at that time. Since the campaign has officially ended, Kickstarter is completely indifferent to the fact that they made a mistake. XGIMI says it is Kickstarter that made a mistake. XGIMI will not help Thanks For good service

NE JAMAIS ACHETER vidéo projecteur tomber en panne en quelques semaines. Sav qui me demande de payer pour le réparer ? Finalement accepte que je leur envoie et me dis qu'il faut attendre que le transporteur donc leur prestataire se réveille? A fuir ne jamais acheter chez eux je les pris pour la coupe du monde au final je me retrouve sans rien pour un projecteur qui vaut quasiment 3000€ !!!! N'hésitez pas a signaler sa a la répression des fraudes européennes ils ne vont pas les laisser faire très longtemps et contacter moi pour monter une plainte commune.

Ugly support. I didn't received an item in NOVEMBER. Open a claim in judje and win it. Sent a documents to support Xgimi, they told me that they will proccess my refund, and after ignore more than 3 weeks, I win again a claim in next judje, and they again ignore me!

Ordered a Projector wasn’t as good as it was supposed to be. Asked to send it back and they said their fedex account wasn’t working for us to return and we have to buy fully covered postage. We have done £15.45!! Been told week 1. It will be refunded to Paypal in a few days. A week went buy nothing. Following week another email from them to provide proof of postage and was told 2-3 days still nothing, If your returning be adamant they to pay for return postage they take the piss out of you and I’m out of pocket for postage for a rerun for their item that is rubbish and not worth the money. Bad customer service especially if your unfortunate to land with Lucas customer service team

AVOID AT ALL COSTS! I purchased a projector and stand from XGIMI, a projector company, at a significant expense. Upon receiving the items I found they didn't work in my setup and I began the return process on 22nd April. Initially things progressed normally. XGIMI agreed to organise a FedEx return label, which took 2-3 days due to the process requiring serial numbers via email. On 24th April they confirmed the label would take a further 1-3 days. On 25th April I received an email saying they had a warehouse issue preventing them from generating return labels and I would need to wait 1-2 weeks. I agreed to wait as I was working away for the week anyway. On 1st May I received a further email saying the issue could not be fixed in the short term and asking me to arrange and pay for the return shipping myself, with a promise to reimburse me afterwards. I replied the same day declining this arrangement. The item is large, heavy and high value, and I don't believe it is my responsibility to manage the logistics of a return caused by their own warehouse issue. They responded by stonewalling, saying they had no alternative and suggested I ask friends or family for help with the return. I found this suggestion unreasonable given the circumstances. May 3rd I received an email telling me this had been escalated to management and I'd get a response in 1-2 days. As of today it has been 5 and I just got a reply this morning after asking for an update. Where again they have thanked me for my patience and saying the same things as before, we are chasing this up and actively seeking a resolution. I have been cooperative throughout and have waited patiently, but XGIMI appear unwilling to offer any practical solution. As I said in the beginning avoid this company at all costs, customer service is shocking and just not worth the hassle.