XGIMIReviews of xgimi.com

I wanted to order a portable projector for myself and looked at what was available on the market and ended up locking in the XGIMI Halo+ projector with multi angle stand for AUD 1399 on their website. I spoke to Jack Liu when ringing their mobile number listed on their website and he confirmed that product will ship next business day. Next day when I rang again the same person told me that I will receive my tracking details today. After receiving nothing I waited over the weekend and called them on Monday and I found out that calls have now been directed to voicemails. I had my gut feeling that something is fishy the way they talked. Please do not buy from this company if you want peace of mind.

Don't buy anything from Xgimi, their warranty program sucks. Last year I was exchanged a projector that was purchased and was under warranty, so far without problems, to my surprise I was given a projector already used but working, until last month the projector was working without any problem until I started to notice some white spots in the image (the same problem as the projector that had sent to be exchanged) I contacted Xgimi's customer support where I was told that they will not exchange the project since it no longer has a warranty. According to Eu/PT law they are obliged to extend the warranty since it was an exchange for a product ! Be careful don't buy anything from them.

Die Software ist die reinste Katastrophe was die Geräte absolut unbrauchbar macht. Netflix wird gar nicht unterstützt und alles andere stürzt ab und dass für fast 2000€. Nie wieder.

Truly shambolic customer service. The order was cancelled within 8 minutes of ordering. I cancelled due to buyers remorse. I received an email confirming it was cancelled and would not be shipped. The order was shipped. I have been trying to organise a collection and refund. Each contact as others have said is as if the previous conversation has never happened. So exasperating. I’ve even been asked to pay to return a projector that should never have been sent.

People take note of these reviews, regardless of the hype paid for recommendations on YouTube etc. I'm a UK buyer from amazon and these guys simply are atrocious. Promised discount on a £800 purchase (it's already overpriced) then refused after I bought it. The product itself is over hyped and no better then most, buy a nebula I stupidly sent my anker nebula back to purchase a Halo and wish I hadn't. IT'S BATTERY IS AWFUL, THE KEYSTONE CORRECTION IS WONKY ITS A RUBBISH PRODUCT CONSIDERING THE COST. I'm returning the xgimi and getting another anker. Guys DO NOT BUY a XGIMI, the reviews on here are 100% correct in my experience.

Shocking customer service as evidenced in all the reviews below. Purchased a unit directly from XGIMI UK thinking that'd be the best way to ensure speedy response in the event of issues. That's was a very bad decision. £1000 Horizon projector started misbehaving in less than 6 months. It took a MONTH before they even offered an option to return the faulty unit for inspection. But they demand me to pay for postage to Hong Kong. What an absolute joke. They DO NOT list their address anywhere, their Live Chat, Phone number or Contact Us form on their website does not work. And from reviews below it is evident that they simply stop replying to emails or demand you also pay for postage from HK back to UK. Avoid at all cost. Never again.

First they don’t ever respond to requests for tech support coherently because its bots responding, and all inquiries take a ridiculous amount of time. No phone support. Then they give the wrong tech support, which in my case now rendered the device inoperable! At least I could somewhat use it before, now after following their troubleshooting, its totally stuck and unresponsive. Then they want me to pay for return shipping and then send me a used refurbished device as replacement for a defective device. How is it possible that they don’t have real people available for customer support? I’ve never seen anything like this.

Terrible company that is scam! I got a portable projector delivered and I didn’t love the quality so I initiated a return. I had no problems with customer service and they told me where to send it. I sent it back and didn’t hear back for weeks so I checked in, they made an excuse that due to Covid, their warehouse is slow in checking shipments. OK. Another week goes by, I check in, same answer. This goes on for 2 months of back and forth and of them saying that the warehouse still hasn’t checked. After a total of 3 months, I decided to filed a claim with my credit card company. My CC company contacted them and they had the audacity to say that they never received it! I went to UPS and was able to track down a confirmation that it was correctly delivered. My CC company finally refunded me. They are a scammy company, I tell you!