XFXReviews of xfxforce.com

Horrible experience- bad product with worse customer service. Have an XFX RTX7900XT- owned for less than a year. Device stopped working, powers on with light and fans but no display out. I opened a ticket for repair and was met with a demand for the receipt from the store it was purchased. When I called customer service to verify the warranty I was told the warranty would not be honored without the original purchase receipt and these strict measures were taken to prevent theft from the supplier or distrobution center. The customer service rep, Mark, was very rude throughout the conversation and asked the "Are you stupid?" line of questions with indignant "I didn't call you stupid, I asked a question" type of responses when asking about theft. Like, really? You guys sell a bunk graphics card and then question me about theft and malfeasance? And then refuse to authorize a repair for an item still under warranty. I will avoid this company like the plague in the future. Terrible PC parts and even worse customer service. Do better XFX.

Bought a XFX Quicksilver Mag 7800XT. Experienced constant screen flickers, changed cables, deleted old drivers with AMD clean up and DDU. Even did a fresh install of Windows 10 and installed brand new drivers. Still flickered. I am returning and will get a Nvidia 4070 Superr

Zunächst einmal das Positive: Ich bin mit meiner Radeon 6650 XT recht zufrieden. Der Support jedoch ist eher mau. Zunächst einmal ist die Registrierung altmodisch, ja beinahe anachronistisch. Ebenso wie das Webdesign des Support Bereiches, welches mich an schlimmste HCL Notes Zeiten erinnern lässt. Nach der Registrierung kann man auch nur über das Webportal kommunizieren. Das größte Armutszeugnis sind jedoch die Antworten des Supports. Ich solle doch bitte über den Schalter an der Karte das BIOS umstellen. Blöd nur, das meine Karte kein Dual BIOS hat. Nun gut, ich konnte mein Problem dann selbst lösen, indem ich am UEFI des Rechners etwas umstellte. Aber die Ahnungslosigkeit des Supports macht mich immer noch staunend. Kenne ich sonst nur von HP und Microsoft.

Yep mark@xbez or what ever is a lying sack of crap and rude as hell. My card is less then 7 months old. It was having all kinds of artifacts. They told me to send it to them so I had to pay for shipping and b3 without a card for almost a month. Before I even started all the process, I asked specifically about the replacement. I asked if it would be refurbished used. He said they don't fix them there so it wouldn't be refurbished. One month later they send me some poop used card. I asked them why they did this and they said you get what we have. I explained this wasn't what I was told. They don't give a danm. They said we'll it's not refurbished it's just an open box return we tested. I explained that they "tested" my card to and found nothing wrong. I don't really see how this would be better. Well now mark is telling me I'm not entitled to anything and that you get what ever they want to send you. Poop customer service, poop cards, poop exchange program. Frick XFX they are dog poop and I hope they close down.

Ein klassischer Garantiefall. Ich habe vor einiger Zeit eine Grafikkarte bei Alternate für 1.649 Euro gekauft die Karte : eine XFX RX 6900 XT Speedster MERC Limited mit 3 Jahren Herstellergarantie. Unverhofft kommt oft und natürlich geht die Karte nach 2 Jahren und 4 Monaten kaputt. Ja der Kundensupport von Alternate und XFX ist nicht der beste in der Branche, aber dann als Garantie dem Kunden der ja nur ein funktionierendes Produkt haben will 29% des Kaufpreises als Erstattung anzubieten ist eine Frechheit die ihres gleichen sucht. Für die Angebotenen 475,16 Euro Erstattung bekommt man momentan nicht im Ansatz einen gleichwertigen Ersatz. (egal ob gebraucht oder nicht). Ja die Grafikkarte ist ein paar Tage gelaufen aber es ist alles im Rahmen der Gewährleistung. damit hat XFX mich als Kunden verloren.

Die Grafikkarten an sich sind ok aber der Kunddn support ist derschlechteste mit dem ich jemals geschrieben habe, die schreibweise erinnert an einen schlechten chat bot. Auserdem ist die website vom Kunden support gefühlt von 2011 und man muss über die website schreiben dann schreibt man und bekommt dann einfach durchgehend einen error wenn man schreibt. Ich kann nur von XFX abraten.

A few months ago, I purchased a XFX Speedster MERC310 AMD Radeon RX 7900XT Ultra. I discovered my Hotspot on my card was exceeding 100C, hitting up to 110C. I reached out to your customer support and the guy’s name was Erik. He was very helpful, the problem I had is very upsetting to me from an IT support perspective. You see I to work in IT and as an IT professional I never would have asked my client to repair a defective product for them self’s while it was still under warranty. He informed me that XFX has no advanced RMA support and as a customer who paid almost $900.00 US dollars, I find that unexpected. I have had defective hard drives and even motherboards and the vender offered me advanced RMA, sometimes with a $50.00 deposit and sometimes no deposit. The point being I never had to have my system fulling down waiting for a replacement part that was defective. Now that’s not to say he didn’t offer me the option to do an RMA, just that XFX didn’t do advanced RMA’s. I find that very sad. I first did as he advised and tightened done the 4 screws and that did bring down the temps to between 75-85C, and then decided to get some premium CPU thermal paste and re applied that and now the temps are averaging 72-82C with peaks at 88C for a second or two. My biggest concern is even thou he said that piercing the warranty sticker won’t void the warranty, I am worried if I need warranty work going forward that someone will decide that because I fallowed the techs advise that my warranty will be voided. You see as an IT person I also consider myself a customer service rep as well and as such to me giving my clients the best posable service is everything. Therefore, I see things as all IT/customer service professionals should be doing the same. Now after redoing the thermal paste for the 3rd time, I reached back out again but they want me to send in the card first making my system be down for god only knows how long while I wait for a replacement, and from what I have seen online that could be awhile at best. And on top of it I now have some tech named mark@xbez telling me, like a jerk. "This is the end of the road on this question. We answered it and the answer was "No." I will never buy an XFX product again.

Support is just awful and they won't repair or replace faulty products. Best avoid them.