XFXReviews of xfxforce.com

They do not allow customers to adjust their fan speed curves, not with official amd software, or fan control. The speed curves they force you to use are very fast and loud, probably because lawyers told them to do that to make sure the card wouldn't overheat, when there are many ways that it is already protected from doing that, and many more possible which do not interfere with the customers ear holes. Therefore the only way to have an acceptable situation is to unplug the fans from the card and rewire the plug to be a normal mobo fan header and control it like a chassis fan. Every customer would rather not have to do that and just buy a card from someone else. Also if you want to take the fan shroud off, you have to take apart the whole graphics card. Potentially because they were trying to prevent customers voiding their warranty. This should be every customers right to do and shouldn't create any legal liability concerns for XFX because what happens due to a warranty being voided is the fault of the person who voided it. Avoid this companies products, they don't think of the customer in their design decisions.

I purchased an XFX RX 7900 XT which suffered a catastrophic failure within an hour of first use. The displays suddenly went black, and when I attempted to power the system back on, the card failed completely with an audible pop and a cloud of grey smoke. The card was installed correctly using a Corsair RM850e 850W power supply and genuine Corsair cables, with all connections fully seated and configured exactly as recommended. While defects can happen with any manufacturer, what has disappointed me most has been the support experience. Replies typically come once a day, which may be due to time zone differences, but the overall communication has still been slow and lacking in meaningful progress. After five days, I have not received a clear resolution path. Because of both the catastrophic early failure and the inadequate support response, I no longer have confidence in accepting a replacement from this manufacturer and have instead sought a refund through the retailer. I hope this was simply an isolated defect, but my personal experience has unfortunately left me unable to recommend XFX based on product reliability and after-sales support.

I really do not know what to make of this bank. No transparency with transactions, complete lack of communication or documentation regarding deduction from my balance and poor customer service. I wouldn't have really cared much about these if not for my inability to withdraw my money. I had to reach out to bio picture before I got my money back two days ago

For the life of them they haven't learned how to ship a graphics card, and there is no way to contact them... not like they would get back to you. They will never claim this profile because of the dogshit job they do.

Horrible experience- bad product with worse customer service. Have an XFX RTX7900XT- owned for less than a year. Device stopped working, powers on with light and fans but no display out. I opened a ticket for repair and was met with a demand for the receipt from the store it was purchased. When I called customer service to verify the warranty I was told the warranty would not be honored without the original purchase receipt and these strict measures were taken to prevent theft from the supplier or distrobution center. The customer service rep, Mark, was very rude throughout the conversation and asked the "Are you stupid?" line of questions with indignant "I didn't call you stupid, I asked a question" type of responses when asking about theft. Like, really? You guys sell a bunk graphics card and then question me about theft and malfeasance? And then refuse to authorize a repair for an item still under warranty. I will avoid this company like the plague in the future. Terrible PC parts and even worse customer service. Do better XFX.

Bought a XFX Quicksilver Mag 7800XT. Experienced constant screen flickers, changed cables, deleted old drivers with AMD clean up and DDU. Even did a fresh install of Windows 10 and installed brand new drivers. Still flickered. I am returning and will get a Nvidia 4070 Superr

Yep mark@xbez or what ever is a lying sack of crap and rude as hell. My card is less then 7 months old. It was having all kinds of artifacts. They told me to send it to them so I had to pay for shipping and b3 without a card for almost a month. Before I even started all the process, I asked specifically about the replacement. I asked if it would be refurbished used. He said they don't fix them there so it wouldn't be refurbished. One month later they send me some poop used card. I asked them why they did this and they said you get what we have. I explained this wasn't what I was told. They don't give a danm. They said we'll it's not refurbished it's just an open box return we tested. I explained that they "tested" my card to and found nothing wrong. I don't really see how this would be better. Well now mark is telling me I'm not entitled to anything and that you get what ever they want to send you. Poop customer service, poop cards, poop exchange program. Frick XFX they are dog poop and I hope they close down.

Ein klassischer Garantiefall. Ich habe vor einiger Zeit eine Grafikkarte bei Alternate für 1.649 Euro gekauft die Karte : eine XFX RX 6900 XT Speedster MERC Limited mit 3 Jahren Herstellergarantie. Unverhofft kommt oft und natürlich geht die Karte nach 2 Jahren und 4 Monaten kaputt. Ja der Kundensupport von Alternate und XFX ist nicht der beste in der Branche, aber dann als Garantie dem Kunden der ja nur ein funktionierendes Produkt haben will 29% des Kaufpreises als Erstattung anzubieten ist eine Frechheit die ihres gleichen sucht. Für die Angebotenen 475,16 Euro Erstattung bekommt man momentan nicht im Ansatz einen gleichwertigen Ersatz. (egal ob gebraucht oder nicht). Ja die Grafikkarte ist ein paar Tage gelaufen aber es ist alles im Rahmen der Gewährleistung. damit hat XFX mich als Kunden verloren.