XBLHair supplies top premium virgin hair Brazilian hair, Indian Hair, Peruvian Hair, Cambodian Hair,etc. If you need Special Offer for your First Order with XBL Hair, Please Contact XBLhair's Whatsapp +86 13433870908(Please Add Note "Trustpilot")
XBL Hair (xblhair.com) has 14 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
xblhair.com
Website
xblhair.com
Category
Hair Care & Styling
Location
Brea, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Jean is my sales manager and she has been amazing. She's quick to respond and assist. Hair quality is luxurious. Would highly recommend.
Response from XBL HairOct 10, 2026
Hi Thandeka,
Thank you so much for your kind words and continued trust in XBL Hair. We’re very happy to hear that Jean has been responsive, helpful, and supportive throughout your experience with us.
We’re also glad you love the luxurious quality of the hair. Providing premium human hair, reliable service, and one-on-one support is a big part of what we aim to offer as a trusted human hair supplier for both individual customers and wholesale hair buyers.
Thank you again for recommending XBL Hair. We truly appreciate your support and look forward to serving you again at xblhair.com.
— XBL Hair Team
MT
mirna T.
Great customer service
Great customer service! Nice hair. Shoutout to Sinney!
Response from XBL HairOct 10, 2026
Hi Mirna,
Thank you so much for your kind review! We’re very happy to hear that you enjoyed both the hair quality and the service you received from Sinney.
Great hair matters, but responsive and reliable customer support is just as important to us. We’re proud to support both individual customers and wholesale hair buyers with quality human hair and one-on-one service.
Thank you again for choosing XBL Hair and for the shoutout to Sinney. We look forward to serving you again at xblhair.com!
— XBL Hair Team
IB
Izabella B.
So far I am enjoying the hair it still…
So far I am enjoying the hair it still is new but so far it has been really well no knots tangles and it is full from root to end
Response from XBL HairOct 10, 2026
Hi,
Thank you so much for sharing your experience with XBL Hair! We’re very happy to hear that the hair is full from root to end and has been smooth and easy to manage with no knots or tangling so far.
Consistent density, healthy-looking hair, and good manageability are exactly what we want our customers to experience from quality human hair. We hope you continue enjoying it as you wear and care for it over time.
Thank you again for choosing XBL Hair. We look forward to serving you again at xblhair.com!
— XBL Hair Team
RA
Raquel
Great
I’ve been ordering from XBL for years now. The quality of hair continues to get better and the density of hair is true. This unit was no exception. Soft, full, no shedding . Just beautiful hair.
Response from XBL HairJul 21, 2026
Hi Raquel,
Thank you so much for being a loyal XBL Hair customer over the years. It means a lot to hear that you have noticed the continued improvement in our hair quality and that the density of your unit was true to description.
We are especially happy that this human hair wig arrived soft, full, beautiful, and without shedding. Consistent quality is what we work hard to provide as a reliable human hair supplier for both returning customers and hair professionals.
Thank you again for your continued trust and support. We look forward to serving you again at xblhair.com!
— XBL Hair Team
AD
Adonis
SCAMMERS!!!!!!!!!!
SCAMMERS!!!!!!!!!!
I paid $800 for what was advertised and sold to me as a custom human hair wig. What I received was not human hair -- it was fully synthetic. It also SET ON FIRE when heat was applied.
From the moment I opened the package, the wig had an overwhelming fish-like chemical odor that was honestly one of the worst smells I've ever experienced. It was immediately obvious this was not real human hair and not what I paid for. The texture, behavior, and quality were completely inconsistent with human hair, let alone a "custom" product at this price point.
Selling a synthetic wig while labeling it as human hair is misrepresentation, plain and simple. An $800 "custom" item should meet basic standards of quality, hygiene, and honesty -- this did not meet any of those expectations.
This experience was extremely disappointing and stressful, and I would strongly caution others to be very careful before purchasing from this company. What was delivered did not match what was promised or paid for.
Response from XBL HairJul 17, 2026
Hi Adonis,
We take this allegation very seriously. XBL Hair does not sell synthetic wigs as human hair, and the wigs sold through our official website (xblhair.com) are clearly identified as human hair products.
At present, we have not been able to verify an order matching the information shown in this review. Please provide your order number, the website or sales channel where the wig was purchased, and photos of the product and packaging through Trustpilot’s Request Information feature.
Unfortunately, unauthorized sellers may sometimes use brand names, product images, or similar packaging without permission. Once we confirm that the order was placed through an official XBL Hair channel, our team will review the complete case and provide an appropriate resolution.
We are sorry for the distress described in your review. For safety, we also recommend that you do not perform any further flame testing on the product.
— XBL Hair Customer Care
JD
Jane D.
DO NOT ORDER FROM THIS SUPPLIER.
DO NOT ORDER FROM THIS SUPPLIER.
I’ve been in the hair industry for 13 years and I’ve never experienced service like this.
I ordered hair that was guaranteed to be high quality — it shed, tangled, and did NOT match the standards I was promised. I gave the vendor multiple chances to resolve it. Instead, they prolonged the conversation for over a month, knowing the 30-day refund window would expire — and now they are ignoring me completely.
They’ve been unprofessional, refused to take accountability, and are ignoring all follow-ups. I’m now stuck with product I can’t use and a $315 loss.
If you’re a serious business owner — avoid this vendor. They’ll leave you hanging once they get paid.
Response from XBL HairJul 17, 2026
Hi Jane,
We are very sorry that your experience left you feeling unsupported. We recently regained access to this Trustpilot account after a long account-management interruption, which is why we were unable to respond publicly at the time.
We understand that our team later communicated with you regarding the shedding and tangling concerns and worked to address the case. However, if you believe any part of the matter remains unresolved, we are willing to review the complete communication history again.
Please contact us through the official WhatsApp button or email listed on xblhair.com, and include your order number and the name of the sales representative who assisted you. This will allow our customer care team to locate the original case more quickly.
We take product quality and after-sales responsibility seriously, especially when serving hairstylists, salon owners, and long-term hair business customers.
— XBL Hair Customer Care
SA
seraiah A.
Do not do it.
I brought hair from this company August 1st,2023. I found the company through instagram. I bought 2 u part wigs, body wave and kinky straight texture.The shipping was fast but, the hair was horrible. It had a weird, chemical smell. I reached out back to the company on instagram informing them about the smell. They left me on seen. Do not waste your money. Also the smell becomes more potent once heat is applied. None of the the hair can hold a curl as well.
Response from XBL HairJul 17, 2026
Hi Seraiah,
We sincerely apologize for the odor, curl-retention, and communication issues you experienced with your two U-part wigs. We have now located your August 2023 customer record under your name and are sorry that your Instagram message did not receive the proper follow-up at that time.
We also recently regained access to our Trustpilot business account after a long account-management interruption, which is why we were unable to respond to your review sooner. This does not take away from your experience, and we are truly sorry for the frustration caused.
If this matter was not fully resolved, please contact us through the official WhatsApp button or email listed on xblhair.com and mention your name and “Trustpilot review.” Our team will locate the original record and review the case again.
Thank you for bringing this to our attention and giving us the opportunity to follow up properly.
— XBL Hair Customer Care
NC
Nahim C.
I have been ordering hair from XBL hair…
I have been ordering hair from XBL hair for years and I've always had a great experience with their straight or loose wave hair. This time I purchased a 32 inch 13x4 frontal water wave wig and I was very disappointed! The hair sheds uncontrollably and it doesn't hold the curl at all no matter how many products you use the hair is very bushy & tangled once it dries. Do not purchase water wave wigs from them I would recommend straight or loose wave hair.
Response from XBL HairJul 17, 2026
Hi Nahim,
Thank you for being a long-term XBL Hair customer and for honestly sharing both your positive experiences with our straight and loose wave hair and your disappointment with this water wave wig.
We are sorry that the 32-inch 13×4 frontal wig did not meet your expectations for shedding, curl retention, and manageability after drying. Long textured wigs can require specific moisture and detangling care, but the level of difficulty you described is not the experience we want our customers to have.
We understand that our team followed up regarding this order. If any concern remains, please contact us again through the official WhatsApp button or email on xblhair.com, with your order details, so we can review the original case history.
Your feedback has also helped us improve how we explain water wave maintenance and product suitability before purchase.
— XBL Hair Customer Care
