Step into a new era of innovation and luxury with X1Mats, the premier manufacturer of custom-made leather floor mats formerly known as F1Mats. Our legacy of excellence continues as we embark on a new chapter under the X1Mats banner, where innovation and luxury converge to redefine the driving experience We know that customers welcome our attention to detail from the elevated sides to the extra durable heel support. From the start, we put the needs of our customers first, whether you’re a certified car fanatic or someone who simply appreciates finer things. Protect and treat your car interior with X1Mat's impeccable luxury style, and durable and comfortable automotive premium leather floor mats.
X1Mats (x1mats.com) has 300 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
x1mats.com
Website
x1mats.com
Category
Auto Parts & Wheels
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
If I could give ZERO stars, I would! I should have gone with my instincts. The lack of reviews as well as the negative reviews on Reddit told me to beware, but I wanted these mats. LASER MEASURED, MY BUTT! They were cut wrong, had to overlap them in the middle of the Navigator, creating a trip hazard for passengers. We sent them back, even though they were taking a 25% restocking fee, plus shipping costs. We shipped the package back, received tracking information that it had arrived at the country of origin, and they refused delivery. In fact, they shipped it back to us and kept all the money. THESE PEOPLE ARE SCAMMERS! DO NOT TRUST THEM!
I read their response. We didn’t tell you?! Shall I cut and paste the many emails that went back and forth between us?
Response from X1MatsMay 8, 2024
Hello Dyan,
You didn't inform us about the shipments you've sent using regular post service. We apologize for any inconvenience caused.
Please note that the mats are laser-measured and cut using machines and computers to fit each car's unique measurements. We understand that in some rare cases, the installation process can be difficult.
Our team has attempted to reach out to you to resolve any issues with your order.
Drive safely.
SS
Sohel S.
In October
In October, I ordered custom floor mats for my Tesla Model Y from F1Mats. The total cost, including customization fees, was a significant $700. Unfortunately, my experience fell short of expectations.
Issues encountered:
Incorrect color: The received mats were off-white instead of the white I ordered.
Refund refusal: My request for a full refund due to the color discrepancy was denied.
Poor fit: The mats did not fit well in my car, appearing loose and looking unappealing.
Oversized rear mats: The rear mats were too large and required folding, preventing the doors from closing properly.
Potential pricing concerns: Similar mats can be found on online marketplaces like Aliexpress at significantly lower prices, raising concerns about potential markups at F1Mats.
Overall, I am deeply disappointed with my purchase from F1Mats. The combination of quality concerns, customer service issues, and potential pricing discrepancies make it difficult for me to recommend them. My advice to potential buyers is to thoroughly research alternative options and consider all factors before making a purchase from F1Mats.
Same mats at ali costs around 150$.
Listen to me, and thank me later! have a good day..
Response from X1MatsMay 8, 2024
Dear Sohel,
Before manufacturing any order, we always contact the customer to confirm the order details. In your case, our customer service representative informed you that our white color is not the exact match for the Tesla. Every color has different layers or shades, and we suggested that you go for the Black and white stitches as it would match the white color of the Tesla seats. However, you decided to go with the white color.
We're proud to be the only company globally manufacturing leather mats. Therefore, there is no comparison between us and any other company as everyone else is dropshipping from China. However, if you want to try another company, we highly recommend using AliExpress as you will get the same product for a much cheaper price.
One more thing to note is that we tried to reach out to you multiple times to sort out the issue, but we didn't receive any response. Customer satisfaction is our top priority, and we always do our best to ensure our customers are satisfied.
You can contact us anytime to resolve the issue.
Drive safe,
TW
Tint World M.
NOT GOOD FOR CANADA WEATHER
We are dealer ourselves and don't recommend these mats for Canadian market. I used one for our display and company car but found that these are not good for snow and rainy weather. We are not selling these ones and prefer to sell Weather tech. Even all the customers we showed the mats to sell didn't like them. Also they are expensive for the quality they provide. F1 mats don't honor any return or acknowledge any feedback from the dealers also.
RN
Rick N.
Beware, this company doesn't deliver!
I ordered my mats and for $90 extra I ordered the trunk mat. In December of 2021, after a long wait my mats showed up without the trunk pad, I called and they said they would send the trunk pad, it never came. Frustrated, I called again twice, each time they said they would send the mat, instead of reimbursing me my money. The company was sold, which I found out upon my next call... The new owners said they would honor the deal, and send me the mat, it's been months, and no mat was ever sent...mats are made in Dubai, sent to either New York, or Delaware for distribution to customers in United States... I regret my order, the original mats fit loosely, and do not look professional... Of course, never receiving my full order including trunk mat, is very unprofessional... I feel as though I have been ripped off, with no where to turn.... Be very careful paying upfront 100%, be very leary, this company is a RIP OFF... BUY SOMEWHERE ELSE... YOU'VE BEEN WARNED!!!!
Response from X1MatsOct 13, 2023
Hello Rick,
I sincerely apologize if we didn't meet your expectations. I'd like to clarify the timeline and circumstances surrounding your order. You placed an order for Leather Mats in January 2022, and we successfully delivered the item in February. During the waiting period, our customer service team informed you that this specific order would take longer than usual due to it being the 2006 model. Additionally, this information is also available on our website under our order and shipping policy. This extended lead time was necessary because we needed to ensure a perfect fit by thoroughly testing the measurements for this older model.
However, in an effort to minimize your wait time, we proceeded to send you the mats without the trunk component. This decision was made because our team encountered an error in measuring the trunk. We also requested a few photos from you to ensure that we send you the correct trunk, given that there are 2-3 different versions available. Unfortunately, we have yet to receive these photos, which would significantly expedite the process of completing your mats.
I'd like to clarify that our company has not changed ownership or identity; there was merely a reconstruction of our customer service team. We are still the same F1Mats you placed your order with.
We have been trying to reach out to you continuously, but it seems that we have not received a response from you despite our multiple attempts. We genuinely value each and every one of our customers and are eager to fulfill your order. Please get back to us at your earliest convenience so that we can send you the mats you've been waiting for.
Thank you for your understanding and patience.
Best regards,
DN
David N.
NOT ABLE TO DELIVER
i purchased f1mats for my 2011 Porsche 911 Carrera 2S Cabriolet with the stock Bose Sound system back in November 2022. It is now July 6, 2023 and they have not been able to deliver the correct mat for the passenger side, which was confirmed at the time of purchase. Poor Customer service. Be very careful when buying these mats!!
Response from X1MatsJul 13, 2023
Hello David,
We apologize for any inconvenience you've experienced with our mats and the delay in delivering the correct mat for the passenger side. Our customer service team has been working diligently to address the issue and provide you with transparent information throughout the process.
It's important to note that our mats are designed to fit the exact floor measurements of a vehicle. However, in the case of optional stock accessories like the Stock Bose sound system in your 2011 Porsche 911 Carrera 2S Cabriolet, there can be fitting challenges. We understand that this may have caused frustration.
Our team has been eager to work with you to find a solution, but unfortunately, we were not able to proceed without your cooperation. We genuinely value your satisfaction and would be more than willing to assist you if you change your mind.
Once again, we apologize for any inconvenience caused. We appreciate your feedback and will continue striving to improve our products and customer service.
Warm regards,
F1Mats Family
MJ
Myron J.
I placed an order for floor mats for my…
I placed an order for floor mats for my 1999 F250 over a year ago. I have gotten nothing but a run around No mats have been sent to me and despite multiple calls to multiple customer service representatives I have not been able to get a refund!!
This is totally unacceptable and calls into question the credibility of this company. If, as they claim, they are unable to provide the product as ordered just refund the money paid and I will move on.
Date of experience: December 31, 2022
Useful
2
Share
As you can see I reviewed this company previously. I was contacted by F1 and was assured the problem would be corrected and I would receive my order. Still no order received but I was asked to take down my negative review!!
All I want now is a refund and this sham will be finally over! The only reason I gave one star is because I couldn't rate them any lower.
BEWARE
Response from X1MatsJun 12, 2023
Dear Myron,
We sincerely apologize for the inconvenience you have experienced with your order for floor mats for your 1999 F250. We understand your frustration and regret that we have not been able to meet your expectations in a timely manner.
Given the age of your vehicle, obtaining the perfect fitment has been a challenge for our team. While we employ a precise laser-cutting process, certain vehicles require additional testing to ensure the exact measurements and precise fitting of the mats. We want to ensure that you receive the mats in perfect condition, and as a result, they are still in production.
Please be assured that we have been diligently working to resolve this matter and have kept you informed about the progress of your order. We understand your concerns regarding the credibility of our company, and we take your feedback seriously. We genuinely appreciate your patience thus far, and we will continue to do our utmost to rectify the situation promptly.
Once again, we apologize for any inconvenience caused, and we will reach out to you as soon as possible with an update on the status of your order. If, for any reason, we are unable to fulfill your order, we will promptly process a refund for you.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
BS
Brian S.
Dealing with incompetent people
***NO SAMPLES WERE EVER PROVIDED AND YOUR COMMUNICATION WAS NON EXISTENT. I HAVE NUMEROUS EMAILS THAT WENT UNANSWERED***
Customer service is horrible. Never follow up, never answer emails. Took over 4 months to get my mats. I have a 22' R8, the way they measure mats is find and bring your model into shop. Finding a 22' R8 in Aubi Dubai took them 4 months. The red is supposed to be Ferrari red, mats came in orange. Ugly as could be and embarrassing. I ordered Tuxmats, came within a week. Fit like a glove, no clips were necessary and they look amazing. Bunch of incompetent people at F1
Response from X1MatsMay 22, 2023
Hey Brian,
We sincerely apologize for any dissatisfaction you may have experienced with our customer service. We understand your concerns regarding the delay in receiving your order and the color mismatch. We appreciate the opportunity to address these issues.
Prior to processing your order, we took extra measures to ensure your satisfaction. We provided you with samples pictures of the mats to give you an accurate representation of the colors. While we understand there may be slight variations due to factors such as screen resolution and lighting, we made every effort to mitigate any discrepancies by sending you a sample photo beforehand instead since you don't want a sample swatches sent to you by mail.
Regarding the wait time, we would like to clarify that for certain new model vehicles, additional time may be required. This is because we conduct meticulous testing and measurement to guarantee a perfect fit and exceptional quality. Our team works diligently to conduct thorough testing and measurements, as stated on our website. We apologize for any inconvenience caused by this necessary process.
We respectfully disagree with the assertion that our team is incompetent. Throughout the process, our team provided you with timely and reliable responses, keeping you informed about the progress of your order. We regret if there were any miscommunications or delays that may have caused frustration.
We value your feedback and appreciate your business. It is our utmost priority to ensure customer satisfaction, and we will take your concerns into consideration as we continue to improve our services.
Thank you for your understanding and patience. We remain committed to resolving any outstanding issues to the best of our ability.
Warm Regards,
F1Mats Team
AC
Adam C.
F1 Mats does not stand by their product
F1 Mats makes some very nice looking custom fitting floor mats for various vehicles.
I recommend avoiding doing business with this company. They do not stand by their product even when evidence is clear they have a manufacturing and design issue to address.
My mats are installed properly, and the rear mats extend forward along the inside edge of the front seats. After less than 4 months I noticed the mats had sliced/ripped where my front seats were moving forward and back (letting passengers into rear seats or adjusting between drivers).
I provided photos to F1 Mats and a full description of the issue and how the mats could be redesigned to avoid impeding the travel of the seats, but they refuse to honor their warranty or help me in any way.
Although they look nice, AVOID F1 Mats.
Response from X1MatsMay 1, 2023
Hey Adam,
We're sorry to hear that you did not have a positive experience with F1 Mats. We want all of our customers to be completely satisfied with our products and services. Our team did receive the photos you sent and worked to address the issue you described. We followed up with you and provided the next steps for the warranty claim, but unfortunately, we did not hear back from you.
Please know that we take pride in standing behind our products and working with our customers to find a solution. We would be happy to continue working with you to resolve this issue. If you are willing to provide us with additional information or would like to discuss this further, please don't hesitate to reach out to us. We appreciate your business and value your feedback.
Warm Regards,
F1Mats
