Sudhir Z.
Bad quality products and deceptive…
Bad quality products and deceptive busines practices. See my exchange with this guys Maverick. They wont refund however will buy time to act as if they will fix. Maverick, As discussed while you were screaming at me. I understand that your company does not want to retrun and refund. Therw arw several issues as i explained over the last 3-4 weeks now. 1. The delivery was delayed by 2 weeks, I accommodated your explanation back then 2. When i received the mats I reported the quality issues and you told me thats how the mats were made. 3. You kept providing me false dates and assurances and I kept asking for a refund. 4. Today you finally mentioned that you wont refund my money and wont fix the problem as well. I am gonna report merchant fraud and unwilligness to fix the problem to my cc company
Response from X1MatsApr 3, 2025
Hello Sudhir, Thank you for your feedback. While we understand your frustration, we want to provide some clarity for future customers reading this review. From the beginning, our team– especially Maverick, one of our top-rated customer service agents, remained consistently responsive and professional. In fact, most of our positive reviews come from customers who praise his communication and dedication. It’s disheartening to see the interaction described inaccurately. To address the claims: 1. Delivery Delays: Your was shipped out earlier than the time frame, we communicated upon confirming your order with full transparency that your order will be manufactured within 21 working days due to the high volume of orders – which you acknowledged and accepted at the time. 2. Product Quality & Fitment: We reviewed the photos you sent, and explained in detail that the mats were not installed correctly, especially the trunk mat, which appeared to be standing rather than laid flat. We also verified that the 2nd-row mats matched the design for your specific model, and the areas you mentioned were not covered and are not intended to be by design. You mentioned during a phone call that the quality of the mats was great, which directly contradicts your public statement about “bad quality products.” 3. Refund Request: Our policy is clearly stated on our website: because our mats are custom-made to order, returns and refunds are not applicable unless there's a proven fitting issue. In such cases, we gladly provide a free replacement. However, after careful review, your order did not fall under this category. 4. Dispute & Resolution: Once a chargeback was filed with your credit card provider, our hands were tied. As with most businesses, any open dispute halts the resolution process until the case is closed. X1Mats is dedicated to delivering high-quality, made-to-order products and excellent customer support. While we regret not meeting your expectations, we believe in standing by the facts and continuing to provide the service that thousands of happy customers have praised us for. We wish you the best, and should the dispute be resolved in our mutual favor, we’d still be open to assisting you further. Drive Safe, X1Mats