X1MatsReviews of x1mats.com

Response from X1MatsJan 19, 2026

Hey Mohammad, We’re sorry to hear about your dissatisfaction and would like to clarify the situation for accuracy. Your order was delivered within the expected timeframe, and when you raised concerns about the 2nd and 3rd row mats, our team reviewed the photos and videos you provided. Based on that review, the mats themselves were manufactured correctly for your vehicle. This same configuration has been produced for this model many times without fitment issues. What we identified was an installation issue, not a manufacturing defect. Our mats are designed to replace the factory carpet, not sit on top of it. We advised removing the original carpet and making the necessary adjustments for proper installation, and we also provided guidance on how to do this correctly. Unfortunately, those steps were not followed, which led to the appearance of a fitment problem. For this reason, the concern did not qualify for a refund or replacement under our warranty policy, which applies to verified manufacturing defects, not installation-related issues. X1Mats has been producing custom-made mats for over 6 years, and proper installation is essential to achieving the precise fit our products are designed for. We understand how frustrating this can be, but it’s important to distinguish between a product defect and an installation requirement. We remain available to assist further should you decide to proceed with the recommended installation steps. - The X1Mats Team

Response from X1MatsNov 19, 2025

Hello Marty, We understand your frustration, and we’d like to clarify the full context of your order for transparency. The extended wait you experienced was not due to negligence or lack of accountability on our part; it was caused by a temporary U.S. Customs tariff hold, which affected many imported shipments during that period. This situation has since been resolved and no longer impacts our customers. Once your order arrived, you raised a fitting concern, and our team immediately opened a case, reviewed your photos, and confirmed that a replacement was needed. We also reached out to you directly, and during our last communication, you were fully cooperative and aware that the replacement is already in production. It’s not accurate to say we “won’t respond” or have “no intention” of making things right. Every message and call on your account has been handled, and the replacement process is actively moving forward. X1Mats has been in business for over 6 years, producing custom-made, premium-quality mats with a clear warranty and support system. We take customer concerns seriously, including yours, and we remain committed to resolving this fairly. Your frustration with delays is understandable, but wishing failure on a business working to fix an issue does not reflect the reality of the support we’ve provided. We hope once your replacement arrives, you’ll feel differently about the experience. 😊 -The X1Mats Team

Response from X1MatsNov 19, 2025

Hi Echo RS, We take all feedback seriously, but after thoroughly reviewing our records, we were unable to locate any order or communication under your name. This is unusual, as we keep detailed logs of every customer interaction and warranty claim. At X1Mats, there is a clear process in place for any fitting concerns. Once verified through photos, a replacement is always produced and shipped. We never leave a customer unresolved, which makes this situation very concerning if accurate. To assist you properly, please reach out to us directly at [email protected] with your order number, full name, and vehicle details so we can investigate immediately. If the purchase was not made through our official website or verified partners, it’s possible it did not come from us. X1Mats has been serving customers worldwide for over 5 years, and our commitment to quality, fitment, and customer care remains the reason so many trust us with their vehicles. We’d appreciate the chance to verify this and make things right if this was indeed an X1Mats order. — The X1Mats Team

Response from X1MatsOct 15, 2025

Hello Callum, Thank you for sharing your feedback. We’d like to clarify a few details for transparency. Your order was for a right-hand drive configuration, which we do offer for select vehicle models. However, your specific model required additional development and fitment work to ensure the mats met our exact standards for precision and quality. This process takes longer than standard left-hand drive production, which is why our team advised a 35-working-day timeline. You accepted this adjusted schedule, and we also refunded the expedited shipping fee immediately after confirming the update. Throughout the process, our team remained responsive via email. The only calls we missed were those made outside our operating hours, as you are located in the UK while our customer service operates on U.S. time. Once you decided to initiate a refund request through your bank, we respected your decision and allowed the process to move forward from your end. To clarify, X1Mats is not a scam and has not gone out of business. We’ve been proudly operating for over 5 years, producing premium, custom-made mats for customers worldwide. The consistent communication, issued refund, and updates on production timelines all reflect our transparency and commitment to doing things the right way. We regret that this experience wasn’t as smooth as intended, but please rest assured, delays on special configurations are never about neglect; they’re about taking the extra steps to get it right. -X1Mats Team

Response from X1MatsOct 15, 2025

Hey Gina Marie, We’ve checked our records thoroughly and couldn’t locate any order or inquiry under your name or email. To assist you properly, please reach out to us directly at [email protected] with your order number or confirmation email, and we’ll be happy to look into this right away. At X1Mats, we take every concern seriously, but we also want to ensure all reviews reflect genuine customer experiences. As of now, we have no record of any order or pending shipment under your details. For transparency, X1Mats has been serving customers worldwide for over 5 years, producing custom-made, premium-quality mats and maintaining full tracking on every shipment. If you are indeed a customer, please contact us so we can resolve this immediately. If not, we kindly ask that this review be updated or removed to maintain fairness for all. -The X1Mats Team

Response from X1MatsOct 15, 2025

Hello Sandra, We’re truly sorry to hear about your frustration, and we’d like to provide full clarity on your order and the situation you mentioned. Our records show that every time you reached out, our team responded promptly and provided updates regarding your shipment. The delay you experienced was not caused by X1Mats, but by a temporary U.S. Customs tariff hold that affected multiple import shipments at that time. This was not a “workaround” or test; it was a government-imposed trade regulation that temporarily paused the release of goods until clearance was approved. We also explained this during our phone conversation, and our customer service representative communicated that your mats were already completed and ready to ship pending customs clearance. Unfortunately, once a dispute was filed through your bank, the order was automatically classified as canceled, and the shipment was retrieved per standard protocol. Please rest assured: X1Mats does not “hold” customer orders. We have been in business for over 5 years, delivering premium, custom-made car mats to thousands of satisfied customers worldwide. We operate transparently, and no part of this process was intended to deceive or delay your order. The tariff situation has since been fully resolved, and future customers will no longer be affected by these government-imposed fees or delays. We’re sorry for the inconvenience caused by factors outside our control, but we appreciate your understanding as we navigated an unexpected regulation change. -The X1Mats Team

Response from X1MatsOct 15, 2025

Hello Kyle, Thank you for your feedback. We’ve reviewed your order details and wanted to clarify that your custom mats were shipped and successfully delivered shortly after this review was posted. Our team had been in regular contact via email and phone throughout your order process, providing updates as your mats moved through production and quality checks. We also sent your invoice and shipping confirmation as part of our standard procedure. We completely understand that waiting can be frustrating, especially when you’re excited to receive a custom-made product. However, please know that every X1Mats order is crafted to fit the exact specifications of each vehicle, which can extend production time, especially during peak demand periods. We’re glad to see your order has now been fulfilled and hope you’re enjoying your new mats! X1Mats has been proudly serving customers worldwide for over 5 years, and we’re committed to transparency, quality, and responsive communication, even when production times take longer than expected. -The X1Mats Team

Response from X1MatsOct 15, 2025

Hello Jarmone, We’re sorry to hear about your frustration, but we’d like to clarify the facts for accuracy and transparency. Your order was indeed delayed due to the specific mat design you selected being temporarily out of stock. Our team communicated this to you clearly, and you confirmed that you were willing to wait for the new batch to arrive. We remained in contact via both phone and email throughout the process, updating you as production resumed. Your order has since been shipped, and tracking details were provided. Any delay was purely logistical, never intentional or deceptive. The claim that X1Mats is a scam is entirely inaccurate. We’ve been in business for over 5 years, serving thousands of customers globally with custom-made, premium mats that are handcrafted, NOT mass-produced like generic options found on Amazon. We also want to clarify that our responses are not scripted or automated. Every message you’ve received has been personally written and handled by a member of our customer service team who genuinely cares about resolving your concerns. We understand that delays are frustrating, especially when expectations are high, but please know that our commitment has always been to deliver quality over speed. We take pride in the fact that our mats are 3x thicker and longer-lasting than typical alternatives, which is why so many of our customers trust us repeatedly. We appreciate your patience and understanding, and we’re confident that once your mats arrive, you’ll see why so many of our customers consider them worth the wait. -The X1Mats Team