X1MatsReviews of x1mats.com

Response from X1MatsFeb 20, 2026

Hello Roger, We’d like to clarify a few important points for transparency. Your order was completed and released for shipment. A DHL tracking number was provided, and the package was dispatched. However, once a chargeback is filed, our payment processor automatically restricts the transaction. We are legally and contractually unable to process, collect, or re-charge payment while an active dispute is open. This is not discretionary — it is a banking compliance requirement. We did not request cancellation of the dispute to delay shipment. We explained that an active chargeback creates a payment conflict that prevents standard processing. Despite this complication, your order was still shipped, and tracking was provided. The suggestion that we “invest customer funds” or intentionally delay delivery is simply inaccurate. X1Mats has been operating since 2019, producing custom-made interior products, and we do not benefit from delays or disputes in any way. We regret that your experience led to this level of distrust. Operational delays during peak periods did occur, and we have since implemented structural improvements within production scheduling and customer support to prevent recurrence. We wish you the best moving forward. - The X1Mats Team

Response from X1MatsFeb 20, 2026

Hey Roger, We’re genuinely sorry that your experience did not meet expectations. Your order was placed during an unusually high holiday volume period, which unfortunately impacted some production timelines. While that explains the delay, it does not excuse the frustration it caused you. We also regret that you feel you were misled; that is never our intention. Our team provides updates based on the information available at the time, but we acknowledge that clearer communication would have served you better in this case. Since then, we have implemented operational adjustments to improve production forecasting, order visibility, and customer support response times to prevent similar situations moving forward. We respect your decision to pursue resolution through your payment provider and sincerely regret that the experience reached that point. X1Mats has been operating since 2019, providing custom-made interior solutions to customers worldwide. While delays can occur during peak periods, transparency and quality remain our priority, and we are continuously improving our processes. We appreciate the opportunity to address your concerns publicly and wish you the best moving forward. -The X1Mats Team

Response from X1MatsJan 19, 2026

Hey Bobbi, We understand how frustrating delays can be, and we’d like to clarify the situation accurately. Your order was custom-made, and once production was completed, it was handed over to DHL for international shipment. At that point, delivery timelines and movement updates are controlled by the carrier, not by X1Mats. We did not “blame” DHL as a way to avoid responsibility; we provided that information because it reflects the actual status of the shipment once it left our facility. Regarding your refund request, any cancellation or refund for a completed custom-made order must be reviewed by upper management, as outlined in our policy. This isn’t a runaround; it’s part of our internal process to ensure decisions are handled fairly and consistently. We have remained responsive and transparent throughout, and we are continuing to review your case to reach a proper resolution. X1Mats has been operating since 2019, and we take customer concerns seriously, even when delays are caused by factors outside our direct control. We appreciate your patience while this is being finalized and remain available to assist. - The X1Mats Team

Response from X1MatsJan 19, 2026

Hello Hayden, We’d like to address your review with clarity and facts, as several points need correction. Yes, X1Mats was formerly known as F1Mats. This was a deliberate rebrand that took place as we expanded our product line beyond floor mats, adding premium interior accessories such as seat covers and additional customization options. The rebrand reflects growth, not instability. We’ve been in continuous operation since April 2019, serving customers worldwide for nearly 7 years. Regarding communication, our records show that we have remained actively in contact with you throughout this process. While there can occasionally be a 1–2 business day delay due to volume or time zones, we do not ignore customers or avoid follow-ups. On the color issue: 1. The color you originally selected became temporarily out of stock, and this was communicated to you. 2. We discussed alternatives while waiting for restock. 3. Unfortunately, a factory-side fulfillment error resulted in the wrong color being shipped, something that was not intended for your order. Once you informed us, we took responsibility immediately and confirmed that a replacement in your preferred color would be produced, and as soon as you approve the custom design, we will share with you soon. That replacement is being custom-manufactured specifically for your vehicle, which will also resolve the fitment concerns you mentioned. This is not a case of “zero accountability.” A mistake occurred, it was acknowledged, and a corrective solution was put into motion. That is accountability. Delays related to custom manufacturing, international logistics, or government regulations are not excuses, they are realities of producing premium, made-to-order products rather than mass-produced items. What matters is how a company responds when something goes wrong, and in this case, we responded with transparency and action. We remain available to you and fully intend to complete the replacement as discussed. - The X1Mats Team