X-Bows IncReviews of x-bows.com

Response from X-Bows IncJan 11, 2026

Hi Daniel, I am truly sorry. You are absolutely right—you ordered during the most difficult period in our company's history, and we failed to deliver for you. In 2023, we faced a severe supply chain crisis that forced us to pause production for nearly a year. This disruption paralyzed our ability to fulfill orders or process refunds as quickly as we should have. You were caught in the middle of that storm, and for that, I apologize. The good news is that production has fully resumed, and we are back on solid ground. I have used the 'Request Information' tool to ask for your order number. Please reply to it (or email [email protected] with 'Trustpilot - Daniel') so I can ship your unit today. We want to finally fulfill the promise we made to you in 2023. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Katie, I am reading your timeline—from May 2021 to March 2024—and I am completely appalled. You have been waiting nearly 3 years for a simple warranty replacement. That is not just 'poor service'; that is a complete failure of our support system and our Discord team. You were promised a new model because the old one was discontinued, and then you were left in the dark. We owe you that keyboard. I am personally stepping in to close this ticket. I want to ship you our latest model immediately (free of charge) to replace the unit with the faulty USB port. You paid for a working keyboard, and you deserve an upgrade for the years of frustration you endured. I have used the 'Request Information' tool to ask for your original email or order number. Please reply to it, or email [email protected] (Subject: 'Trustpilot - Katie'). I will spot this email personally and ensure your replacement ships within 24 hours. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Keith, We are quite puzzled by this review, as it contains some contradictory statements regarding the physical dimensions of our product. You mentioned the keyboard has a 'large footprint,' but X-Bows is engineered specifically to be the most compact ergonomic keyboard on the market. It is significantly smaller than traditional ergonomic boards (like Microsoft or Logitech) and takes up less desk space than a standard TKL keyboard. You also mentioned your wrists felt 'cramped' because it is a single piece. It sounds like you are looking for a 'Split Keyboard' (two separate unconnected halves) rather than a 'Unibody Ergonomic' keyboard. While split keyboards allow you to spread your arms wide, they actually have a much larger total footprint on the desk than X-Bows. We respect that you prefer the split style, but giving a 1-star rating to a compact keyboard for being 'too large'—when it is objectively smaller than the alternatives—is misleading to other users. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Buzz, I apologize. As a sophisticated user, you know better than anyone that a keyboard should just work. Getting stuck on drivers and then getting the 'silent treatment' from support is unacceptable. We had significant gaps in our support coverage in the past which caused your ticket to be ignored. That was a failure of management, and we have recently overhauled our entire team to fix it. We owe you the return you asked for. Even if this order is from a while ago, I want to honor your original request. I have used the 'Request Information' tool to ask for your order details. Please reply to that notification (or email [email protected] with 'Trustpilot - Buzz') so I can process your refund immediately. We are not here to keep your money for a product you couldn't use. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Victor, I am reading this and I completely agree with you: You should never have been forced to switch brands just to get a working keyboard. A USB-C port failure after one year is rare but repairable. The real failure here was our support team ignoring your requests for help. For that, I sincerely apologize. While the Keychron Q8 is a solid board and I am glad you have a working setup now, I hate that you are left with a broken X-Bows collecting dust. I want to fix that unit for you, even if it just serves as a backup. I have used the 'Request Information' tool to find your order. If you are willing to give us one last chance to do the right thing, please reply to that notification (or email [email protected]). We would like to repair or replace your unit so you at least get the value you paid for. Best regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi Jan, We accept your frustration regarding the delays in early 2023. As you noted in your review, we acknowledged the failure of our previous logistics partner and attempted to make it right by offering you a significant product upgrade as an apology. You declined that offer and opted for a chargeback instead. We respected that decision and ensured the funds were returned to you. While we regret that we couldn't fulfill your order on time back then, a company that offers upgrades and processes refunds is not a 'scam.' We have since fully resolved those inventory issues. We wish you the best in finding a keyboard that suits your needs. Regards, The X-Bows Team

Response from X-Bows IncJan 11, 2026

Hi George, We regret that you were dissatisfied with the return process in 2022. While we offer a generous 100-day trial window, we are clear that return shipping is not covered by X-Bows unless the unit is defective. We apologize if there was any miscommunication regarding the return address, but we stand by the transparency of our policies. Best, The X-Bows Team Hi George, I am very concerned by your update. We have a zero-tolerance policy regarding disrespect. If a staff member insulted you, I need to know immediately so I can take disciplinary action. Since your Trustpilot username does not match an order in our system, I cannot find this conversation to verify it. Please, I urge you to email [email protected] with your original Order ID or the email address you used in 2022. I want to read that transcript personally. If our agent was rude, I will apologize and refund you myself. If we don't hear from you, we will assume this matter is closed. Sincerely, The Founder