DT
Apology Accepted
Scum. They send messages constantly via our website contact form and start with this uplifting question: “Are you still in business?” Update: The company contacted me and apologized for the experience I had. They had outsourced their outreach to a third party who, apparently, did not possess the same values at Wytlabs. Apology accepted and I am glad that the feedback helped them to improve their business.
Response from WytlabsApr 18, 2023
Hello, We apologize for any inconvenience you experienced due to the outreach. We had hired an external third party to help us with our outreach and the strategies they have used were not acceptable and we have ended our business relationship with them. We take your feedback seriously and want to assure you that we strive to provide a respectful and non-intrusive communication experience with our customers. We understand that spammy or unsolicited communication can be frustrating, and we want to assure you that this is not our intention. We value your privacy and aim to provide relevant and meaningful communication from now on. We have taken your feedback into consideration and made necessary adjustments to ensure that our outreach aligns with our commitment to exceptional customer service. Please do not hesitate to contact our customer service team if you have any further concerns or questions. We appreciate your feedback and thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a positive experience in the future. Thanks Team WYTLABS