wynwood-house.comReviews of wynwood-house.com

I had a very frustrating and disappointing experience with the property "Marina" by Wynwood House in Máncora, Peru, booked through Booking.com. I made a confirmed reservation well in advance, but days later the property unilaterally canceled it, claiming a "system error" related to their pricing. This excuse was given despite the booking being fully confirmed and paid for. I did not initiate the cancellation, and it left me with very limited alternatives on short notice. This type of behavior is highly unprofessional and shows a lack of responsibility toward guests. It is unacceptable for a property to confirm a reservation, take payment, and then cancel based on internal pricing issues — that is not the guest's fault. I am still waiting for the full refund, and hope Booking.com ensures that properties like this are held accountable to avoid similar situations for other travelers.

“Warning: Do Not Stay at Wynwood House properties! We spent several thousand dollars pre-booking a place that was recommended to use from our local agency in Bogota, Colombia, and this so-called ‘boutique hotel’ with apartments all over the city did not deliver on a single promise, least of all the bare minimum of what we paid for. Upon arrival with our newborn, we endured 17 hours without water – no warning or communication so we could plan ahead, no assistance, and absolutely zero empathy from ‘customer service.’ The apartment is small and sad: dead plants, a stained couch with protruding springs, cheap furniture, empty wall dispensers of soap in the shower, and no air conditioning. The strangest oart, their tram refusing to provide more than one building access key. For a six-week booking, they offer just one cleaning. Refunds or compensation? Forget it. After we complained for hours via WhatsApp, their ‘solution’ was to offer a replacement bottle of soap, a $20 refund, and one free cleaning worth $20 – in other words, a complete insult. Wynwood House is a nightmare. They don’t care about their guests; they just want your money. Please be warned. Reading online/Google reviews of the organisation, seems like we aren’t the only ones with such a poor experience.

Hello all. I am writing about a very peculiar company that tries to acquire all your info and doesn't function well as a vacation rental solution on Airbnb or other platforms because this company tries to override your preferences with tons of questionable paperwork and restrictive outcomes!!! For instance, they try to tell you you can't have guests at any time - haha! - and can't use communal areas in your apartment rental! With rentals being so competitive, you're better off with a personal touch or hotel! This is a trend