Wyndham WorldwideReviews of wyndhamworldwide.com

Andy F I am writing this review because Wyndham sold us a timeshare based on deceptions and falsehoods. To start, we were lured into attending a timeshare presentation in exchange for a gift that they never fully delivered on. We were told that the meeting would only be 45 minutes, but they held us there for over 3 hours! Even after declining their first 3 offers, multiple salespeople continued with the high pressure sales tactics and wouldn’t take no for an answer. We are seniors. I feel they took advantage of our advanced age with these sales tactics. They also created a false sense of urgency explaining that the offer they were extending was only good for that day. They wore us down to the point where we caved and agreed to the purchase so that they would let us leave. We couldn’t just get up and leave because they had our ID’s. When it came down to going over the contracts, they just rushed through it and told us where to sign. They didn’t bother to go over the important details like our legal right to rescind our contract within 7 days. They told us we could use the timeshare to make rental income which was also a complete lie! They sold us on the ease of booking a vacation, yet it was complicated and very confusing! They failed to mention that the maintenance fees would not only increase, but increase FOREVER. I can go on and on and give many more examples of the lies and misrepresentations of the timeshare that they sold to us. Had they been honest with us from the very beginning, we would never have agreed to purchase anything from Wyndham. Even after realizing I was tricked into buying I tried to make the best of my mistake, by trying to use my purchase. I lost one year of vacation credits because of a company cancellation policy that was unfair. As a company you should review your cancellation policy and make it fair for both parties. We are called owners, but not treated as such. Sadly, I don’t want to be a owner anymore. I have no ill will toward anyone or the company. Just wanted to share my experience. I respectfully ask you to please cancel my contract. I am sure you have read other reviews like mine, you will see that we all have similar stories and in the end we were not treated with dignity and respect by Wyndham! Warm Regards

Wyndam is HORRIBLE!!!! My son and I are homeless. We’ve been staying at a local Wyndam hotel because it’s cheap where we live, and they don’t charge a deposit. I had enough points for a free night and when I tried to use those points for a free night at our preferred hotel last night, but they were completely booked. So, we decided to use those points for another Wyndham hotel. Unfortunately, they charge a deposit, which we couldn’t afford. Obviously, we canceled the reservation. I kept calling the Wyndham corporate office, but they’re giving me the run around and they are refusing to return my points to me. It took us a long time to earn those points for a free night. But even though we’re homeless, they still refuse to return our points because we didn’t cancel within the 24-hour time frame that we require. We didn’t make the reservation until about 15 minutes before we went to the hotel, so we couldn’t cancel the reservation 24 hours ahead of time. There is NO EXCUSE for these jerks to refuse to give us our 7,500 points back!!! They’re being selfish and major jerks!!!!! They’re still giving me the run around. I even asked to speak to a supervisor, and she gave me the same lies as the other 2 agents and now she’s pretending that she has to transfer me to another department, even though that’s the department I called in the first place. They still refuse to give me my rewards points back.

Zijn op dit moment nog aanwezig in mooi hotel mooie ligging......maar de service is slecht! Als je geen Spaans spreekt heb je een probleem. 6 dagen bezig geweest om een televisie gemaakt te krijgen? Uiteindelijk zelf een andere compensatie geregeld na hoop gezeur!! Dan het opdringerige gedrag van verkoopmedewerkers om lid te worden van de viva club. Ook medewerkers die ongevraagd aan je tafel komen zitten??? En die je dan gewoon moet wegsturen is ongelofelijk. Excursie geboekt waarbij wordt opgeschreven wachten in lobby, waarbij de bus buiten de poorten van hotel blijft? En ons dus niet meeneemt? Zelf weer regelen om dit recht te breien, de guest service begrijpt er niks van en komen niet zelf met een goede oplossing!!!! Alles moet je zelf na lang aandringen regelen. Op deze review zal wel weer een standaard reactie komen zoals op alle reviews die commentaar hebben op hotel! Wel 5 sterren voor de Restaurant medewerkers! 6 dagen water uit plafond gehad, technische dienst is zo amateuristisch dat ze het na 4x nog niet kunnen maken? En guest service die kan je blijven bellen maar die brengen werkelijk niks.

We are writing this review because of Wyndham’s coercive sales tactics and our complete frustration with Wyndham. Over the past 25 years, we have purchased several Wyndham products. We became ‘Founders’ and ‘Presidential’ owners always being promised that we would have access to great vacations. Always paying off the purchase with the promise of the Ovation program for exiting when the time came. We are an elderly couple in our mid 70’s, retired and on a fixed income. Since being misled and deceived we have spent many sleepless nights, suffered stress and anxiety, heart palpitations, depression and elevated blood pressure resulting in an emergency room visit. We feel this is elder abuse has destroyed our faith in Wyndham. We were very upset and anxious about the new contract, which we did not want, and losing our Club Access which we valued. When proposed that we buy back into Club Access we felt compelled and purchased some points back. We felt pressured and with no other option, we ended up purchasing a contract for approximately $40k. They must have known we were losing our Club Access and that it was being terminated for the purchase on Feb 28th, 2024. Seems to be another bait and switch. The next day, after a stressful, sleepless night, we decided to contact Wyndham to rescind the contracts. We were told to email a letter to Wyndham Consumer Financial Services asking them to rescind the contracts and revert back to what we had going into the Feb 2, 2024 meeting. We never got a reply. It’s clear that we are victims of a scam or giant Ponzi scheme. Club Access is a Ponzi scheme as there is nothing tangible to back it up. With Club Access there is no deed allowing them to change the rules with no accountability. It is presented as a way to gain access to the most popular resorts and dates. However, most resorts are blocked out and we are unable to book our desired dates. Purchasing this Wyndham timeshare is the worst decision we have ever made.

I am on the BBB website for one reason, because I am absolutely fed up with my Wyndham timeshare. Throughout the duration of my ownership, I have struggled to book even the most basic vacations. Each time I do manage to book a vacation, I am roped into a high-pressure sales meeting that typically lasts all day. The main reason I pursued timeshare ownership was because it was pitched to me as an affordable way to travel frequently, a claim that I have since learned to be far from true. I have tolerated lies, pressure, and deception for far too long and I am writing because I want my contract terminated as soon as possible. Given the egregious lies told, the coercive tactics used, and the general misinformation given, I am well within my rights to request that my contract be terminated. This has gone on for far too long and I have paid your company far too much money for a couple of vacations. They are now harassing me for payments that I refuse to acknowledge until they do the right thing and rescind all contracts and financial “obligations”. I simply am not going to pay them for a product that was totally misrepresented to me! Now, I am actively engaged in educating myself on consumer protection laws. I cannot believe I am in this position.

We are a couple from Florida, who recently became timeshare owners with Wyndham Vacation Resorts. After multiple attempts to sort out a variety of concerns and misrepresentations that were made by their sales team in August of 2023, and multiple frustrating conversations with their customer care and support team, we are regrettably requesting that they release us from this abhorrent contract. This is due to the various false statements, misrepresentations and deceptive sales tactics that the Wyndham sales team in Clearwater practiced. We have reached out multiple times to Wyndham’s supposed “support team” to resolve this matter, but we have been unable to reach a satisfactory conclusion at any time. We believe that this relationship is beyond mending and are requesting instead to part ways with this contract.  On September 28th, my girlfriend got an email stating that all the documents weren’t signed, and she refused to sign them because they said her credit won't be pulled. On the 1st of October she got a report from the credit bureau that Wyndham pulled her credit, which messed up an opportunity for her on a rental property. We sent a letter via certified mail stating that this isn’t working out for us. I read in the hotel timeshare bylaws that we have 10 days from when the last document was signed to cancel the contract. That was not acknowledged, and I was told that it's past the date from which the documents were signed. This company is clearly working outside of legal bounds when it comes to consumer laws, state and federal. Our advice, avoid them at all costs!

I write this review to EXPOSE the deceptions and lies I have endured throughout my experience with Wyndham, and it all began on February 3, 2019, at Wyndham Vacation Resorts Inc, in Orlando, Florida during an open invitation at the Alexandria Wyndham Resort. I accepted the invitation to attend the event with my son, without any intention of purchasing a Timeshare. However, after being informed that the event would only last 45 minutes and I was taken to a salesperson for a longer discussion lasting hours, where I listened to the benefits Wyndham offered, including access to resorts worldwide, tax write-offs, and upcoming developments like the Margaritaville in Atlanta, GA. Despite my initial reluctance, I decided to explore the offerings further. Despite my reservations, I was convinced to open a Wyndham Rewards credit card to further reduce the monthly payment. After a tour of the Alexandria Resort, I decided to purchase the Timeshare, believing it would complement my family's frequent travels. However, using the Wyndham Rewards for payments was a hassle, and I only managed to use the Timeshare once in Las Vegas. Subsequently, I received frequent calls from Wyndham, despite my lack of interest. Feeling pressured, I eventually upgraded in November 2021, thinking it would improve my experience but only resulted in increased monthly payments. No additional paperwork was provided during these transactions. Even though I used the Timeshare once more in Arizona, I found that the resorts did not live up to the promised standards. Additionally, using Wyndham hotels and accumulating points with my Rewards card, my overall experience with the Timeshare has been contradicting to what was promised to me by Wyndham and now my only wish is to SEVER ties with Wyndham. I hope this review helps get a response from Wyndham regarding my request for cancellation as I no longer wish to be associated with them nor utilize my membership!

BEWARE!!! In March 2024, as the hidden costs of the timeshare began piling up, I called Wyndham Resorts to discuss the buyback program that was discussed at length during the presentation. The woman over the phone told me that they don’t buyback timeshares that have a loan on them and said that I needed to finish paying off the loan before I could sell back my timeshare to Wyndham. This is preposterous! When I was initially told about the buyback program there was nothing mentioned about not being able to sell it back if it was still on a loan. I can sell a house or sell a car that has a loan on it, so what makes timeshares so different? Afterall, I was told that this was real estate. It feels like this company just makes things up as they go along and whatever works in your favor and not mine! I am, despite how much money I am paying, on the lowest tier. As such, it is essentially impossible to book stays at any of the resorts presented to me. I have only found availability in dingy hotels, which I could’ve stayed for significantly cheaper without a Worldmark timeshare. When I booked stays, I faced continuous problems, including an additional fee of $30 per day because I had an extra person. Despite that I had already upgraded to a suite that sleeps 6 people. When I left the resort, I was charged $212.34. I am simply angry about this fraud. I cannot afford this timeshare at its actual cost, and I never would’ve signed up for it if I was told about all the fees and the inability to use it. I might need to find a lawyer.