Wyndham WorldwideReviews of wyndhamworldwide.com

ABSOLUTELY HORRIBLE! NONE OF THE AMENITIES ADVERTISED ARE TRUE! This is owned by a family who live onsite and make it very clear that anyone not Middle Eastern is not welcome. When you pull up, it's under construction and parking is not available. There is 1 ADA handicap for the eniter place and to park, you would have to do so on the side street. Checking in was the first sign we shouldn't stay there. The staff if beyond rude! I used my Wyndam points for a free night and then for a reduced rate for the 2nd. When speaking with Roan at customer service she verified 7 separate times my husbands name was on the reservation to check in. When he finished working and tried checking in at 10:30 p.m., they refused to let him claiming his name wasn't on the reservation. Because of the time, he was unable to call customer service. This forced me to drive the 1.5 hrs (1 way) to go check him in. Then, the front desk proceeded to be disrespectful (all recorded). After 30min of checking-in, we get to the room. While they tried to update it, it was filthy, and again, there's no parking , wi-fi is spotty at best, and we had to call maintenance because the TV didn't work. When maintenance arrived, he didn't speak English and he couldn't get the TV to work either. Breakfast is a joke, it's pieces of sliced bread sitting in a plastic display stand for you to toast, but there isn't any butter or toppings, just dry toast. You can choose from coffee or milk as your drink. Because Roan with customer service didn't book the reservation as 2 days rather separate, they are making him check out at 11a and then re-check in at 3p. This defeats the entire purpose of him getting a room to rest. I called customer service at 8a and spoke to Bruce who said in order to cancel the reservation the hotel would need to approve it and the manager would not be in for another hour and to call back. I was then transferred to a supervisor, Julia who all but called me a liar after I told her what the hotel told Bruce, put me on hold only to come back and say the same thing, "call back in an hour". She went further to say if I cancelled without the managers approval, I would still be charged - YES despite all the inconvenience and hotel issues. She went further to say if I had a complaint about the hotel, call customer service and let them know....WHAT IS SHE? I am DONE with ANY and ALL Wyndam brand hotels after this! NEVER AGAIN! ABSOLUTELY HORRIBLE! NONE OF THE AMENITIES ADVERTISED ARE TRUE! This is owned by a family who live onsite and make it very clear that anyone not Middle Eastern is not welcome. When you pull up, it's under construction and parking is not available. There is 1 ADA handicap for the eniter place and to park, you would have to do so on the side street. Checking in was the first sign we shouldn't stay there. The staff if beyond rude! I used my Wyndam points for a free night and then for a reduced rate for the 2nd. When speaking with Roan at customer service she verified 7 separate times my husbands name was on the reservation to check in. When he finished working and tried checking in at 10:30 p.m., they refused to let him claiming his name wasn't on the reservation. Because of the time, he was unable to call customer service. This forced me to drive the 1.5 hrs (1 way) to go check him in. Then, the front desk proceeded to be disrespectful (all recorded). After 30min of checking-in, we get to the room. While they tried to update it, it was filthy, and again, there's no parking , wi-fi is spotty at best, and we had to call maintenance because the TV didn't work. When maintenance arrived, he didn't speak English and he couldn't get the TV to work either. Breakfast is a joke, it's pieces of sliced bread sitting in a plastic display stand for you to toast, but there isn't any butter or toppings, just dry toast. You can choose from coffee or milk as your drink. Because Roan with customer service didn't book the reservation as 2 days rather separate, they are making him check out at 11a and then re-check in at 3p. This defeats the entire purpose of him getting a room to rest. I called customer service at 8a and spoke to Bruce who said in order to cancel the reservation the hotel would need to approve it and the manager would not be in for another hour and to call back. I was then transferred to a supervisor, Julia who all but called me a liar after I told her what the hotel told Bruce, put me on hold only to come back and say the same thing, "call back in an hour". She went further to say if I cancelled without the managers approval, I would still be charged - YES despite all the inconvenience and hotel issues. She went further to say if I had a complaint about the hotel, call customer service and let them know....WHAT IS SHE? I am DONE with ANY and ALL Wyndam brand hotels after this! NEVER AGAIN!

Whatever you do, DO NOT EVER AGREE TO A SALES TOUR. Seriously this has been the most nightmarish scenario that has affected my credit. I knew they were scam artists and they decided to open a credit and even though I refused and told them no. Please spare yourself of this scam.

To say we are furious with Wyndham Resorts would be putting it lightly. We have spent close to $15,000 for 1 lousy vacation where we were harassed into upgrading our contract. Since becoming owners, my husband and I have been dealing with an unacceptable lack of availability, questionable charges on our credit card, and horrible customer service. We begrudgingly agreed to purchase a Wyndham timeshare after 3 hours of coercive sales tactics, but we had no idea this is what we’d be walking into. The non-disclosure of critical details and the overall lack of transparency has gotten to a breaking point, and we are demanding the termination of our contract. We were subjected to multiple claims that have turned out to be false. For example, we were told that this was a real estate investment, that Wyndham properties were exclusive to owners, and that we could leave our timeshare to our children in the event of our passing. We were never told that this contract would last in perpetuity, and that our children would be burdened with this outrageous contract for the rest of their lives. Had we known that we absolutely wouldn’t have purchased anything. Unfortunately, we weren’t privy to all the details, and we ended up buying. We are sick and tired of the never-ending sales meetings, zero availability, and rigamarole we have been forced to endure while being timeshare owners with this unethical company. The fraudulent claims made by Wyndham Resorts sales reps should be enough to terminate our contract, and we will not stop complaining until our demands have been met.

We are furious that no one at Wyndham Resorts, will hold themselves or anyone else accountable for lying to us egregiously. Because of the significant violations perpetrated by their salespeople, we have demanded that they terminate our contract at once. From the outset, we were assured that the maintenance fee would be minimal, yet it has increased every year. We have repeatedly, after much harassment and pressure, been forced to attend meetings. Before the last meeting, we decided that we didn't want to increase our points or make any purchases. As the meeting started, we explained to the salesman, that we had no interest in buying anything or adding points. He then told us that when we reached a point where we no longer wanted or could take vacations, the only way to stop making maintenance payments would be to transfer our ownership to our children. We informed him that our children had no interest in taking over our ownership or being responsible for the maintenance fees. He told us this was not an option. He said that if something happened to us, even if we died on the flight home, Wyndham would pursue our children for the mandatory maintenance fees, unless we purchased additional points to protect them. While it is true that Wyndham can pursue our heirs for payments, we learned that increasing our points level or status would not prevent this in any way. When the first payment and the new maintenance fee arrived, we realized that we had been deceived again. The new maintenance fee was nearly four times what the salesperson had claimed it would be!

I tried to sign up for the Wyndham Rewards and Membership but the site does not work. I got a Membership #, used password and email and yet it does not recognize either. This has to be by far the worse hotel rewards site I've ever been on. I almost feel like it's a scam you can't get any benefits from them. I'm sticking with IHG, Marriott and MGM Grand.

Preface my remarks with a short personal history. I am an 80 year old man, 100% disabled Veteran. My wife daughter and myself traveled to northern New Mexico and ended up staying in Showlow Arizona, at the Days Inn located at the 480 W. deuce of Clubs. We had prepaid, and had a confirmation number. Checking in late around 9:30 Pm we were all tired and wanted to go to bed as soon as possible. Obtaining the room key we were directed to a third building located on the north side of the motel property quite a ways from the front office. Entering the room we quickly changed into our night apparel and prepared to go to bed. My wife went to use the restroom and noticed immediately that there was no toilet tissue paper in the bathroom. We didn't use it up, there was none available. She placed a call to the front office to ask if they could send someone down with a roll. She was told to come on up to the front desk and pick one up. When I had checked in there were three people from the same family manning the desk. She shared with me what the front desk had said and I immediately called the front desk back again requesting that they bring us a roll of the tissue as none was available in the room. I point blank asked them to please send someone down with the tissue. The woman informed me that they would not do that and that the tissue was stored at the front desk if I wanted it I would have to come get it as that was where it was stored. Besides being in my night clothes and being crippled, this was the worse customer service I have ever experienced. So for the rest of the night any needs had to be sufficed with the use of the Kleenex tissues. The next morning we went to the office to get our complementary continental breakfast. The older lady desk clerk was pleasant enough, We each had to give her our individual order for a packaged drink, fruit, muffin and Yogurt. She then wrote all three orders down, disappearing into a back room and returning with each of our items. In other words they acted as if they were afraid to place these items out in the open for the customers to chose their own items. The customer service overall was very demeaning, and condescending. I did not appreciate it and would recommend that you never use this Days Inn in Showlow, if you can help it. I never will again.

We were both previously happy members of Wyndham's timeshare club, a club we had bought into with illusions and hopes of being able to take the "dream vacations of our lives." However, our vacations have not been the dream vacations that we were promised but rather they've been total nightmares. Why nightmares? You may be asking yourself if we have the habit of exaggerating or if we are the typical customer who doesn't get their way one time and immediately tries to rise up the ranks in the hopes of relieving a temper tantrum, but no, we assure you that that is simply not the case for us. What we have experienced with Wyndham's sales teams, is akin to highway robbery, extorted and held against our will by a fraudulent and deceptive sales team using all sorts of tricks and lies to mislead and manipulate us into purchasing a timeshare, a timeshare that has not lived anywhere near to what was originally promised. We are demanding, then, to be freed from our contract with Wyndham. This is due to the failure from Wyndham to address our concerns at multiple points throughout our brief relationship, the overtly fraudulent and highly deceptive sales practices employed by the Wyndham team during our sale, and Wyndham's failure to be transparent and honest with us during the contract closing, a contract closing that saw us rush through a hundred pages chock full of hidden fees, deceptive and misleading interest rates and Wyndham employees who failed at the most basic of closing procedures such as informing buyers of their right to rescind a contract.

On March 5, 2023, during a trip to Sedona, Arizona, we were staying at a Wyndham resort affiliated with Worldmark. We were invited to an owner update meeting about upcoming changes to Worldmark, with our appointment card stating, "Travel Share Transformation." My husband was already retired, and I was approaching my retirement in September 2023. We have already paid about $22,000 of our $48,000 fees for ownership. Up until recently, we were current on mortgage and maintenance fees, yet we have never used our Wyndham ownership. Because the entire transaction was shoddy at best, we have taken the liberty of cancelling our auto-payments, so they can expect no more payments from us. This company has dragged this farce on long enough and it appears no one is remotely competent on their end; therefore, they have breached their own contract. We are urging them to terminate our timeshare contract given the repeated violations perpetrated by this company. Our discussions and interactions continued until early August 2024, when we were informed that they would not cancel the ownership. The only resolution offered was that since our children were never added to the account and a deed was issued, the company would cover the cost of a lawyer to correct the deed. We have formally put them on notice.