Wyndham WorldwideReviews of wyndhamworldwide.com

Our experience with Worldmark by Wyndham began with what was promised as a 90-minute timeshare presentation but turned into a 4-hour high-pressure sales marathon. Despite declining five times, we were subjected to aggressive tactics by multiple sales representatives. The sales team, led by "Cap'n K" and manager Johnny, made numerous misrepresentations during their pitch. They promised access to Hyatt, Margaritaville, and Marriott properties, guaranteed 90% booking availability, and assured us maintenance fees hadn't increased in 5 years (they increased within 3 months). They also promoted the ability to rent out vacations for profit, which we later discovered had severe restrictions, and promised full RCI access that turned out to be limited to a restricted Wyndham portal. The contract signing was rushed via Zoom with inadequate disclosure of terms. We weren't properly informed about cancellation rights or provided a physical contract copy at signing. A second DocuSign contract was required later without explanation. The post-purchase reality has been completely different from what was represented, with constant difficulty making reservations, points that don't equate to promised vacation time, blocked dates, limited availability, and restricted RCI access. Our promised sales contact, Cap'n K, is completely unresponsive to our attempts to reach her. The sales pitch deliberately mischaracterized this as a real estate investment rather than a points-based timeshare, emphasizing supposed buyback opportunities and rental income potential. These claims proved misleading or false. We're now stuck with monthly mortgage payments and increasing maintenance fees for a timeshare that was grossly misrepresented. Most concerning is the undisclosed perpetual obligation that passes on to our children. The company's deceptive practices have caused significant financial burden and emotional distress.

Before signing the contract, the sales people and the manager, gave me their phone # ,and emails, text and email, us anytime and we'll get back to us by 4:00, that same day. YOU WILL NEVER GET A RESPONE BACK FROM THEM, it like your getting the silent treatment. THEY KNOW YOU HAVE BEEN HAD BY WYNDHAM. Beware of all their lies . Greg G

Stay away from Wyndham and their scams. We have encountered multiple issues since signing the contract. Contrary to the promises made, we have found that the dates we wish to travel are always unavailable, and we have faced difficulty planning vacations that meet our needs. For instance, we booked a trip for my birthday in February 2024 through RCI, and we had to pay out-of-pocket for the hotel, even though we expected our points to cover the cost for a 5-day stay. Before that in June 2023, we were contacted by phone to upgrade our timeshare when all we really needed was Wyndhams help in resolving our issues with availability and flexibility. Instead, we received an email telling us to transfer 278,000 points to RCI, or else they would expire.  We were under significant pressure to sign the contract with no time to ensure that this was the right commitment for us, and we ended up committing to a package that didn’t live up to the bells and whistles of the presentation. Take this as a warning.

We recently reached out to Wyndham about our experience centered around what ranges between blatant misrepresentation to outright fraudulent behavior. We outlined how this “relationship” has been fraught with sales tactics misrepresenting upgrade costs as "nothing," making false promises about reducing maintenance fees, creating artificial urgency with claims about being "grandfathered" into special programs, and presenting fictional deadlines for exclusive offers. This was followed by contradictory handling of rental rights: while the ability to rent points was consistently used as a selling point during sales presentations, we were repeatedly pulled aside and instructed not to mention renting during the contract signing process. Keep in mind that we have a 20-year relationship with them and have spent over $750,000. So, one would think that they would at least stick to the issues as presented; they are quite serious in our view. Instead, they responded to us, accusing us of working with 3rd party. Even if we knew what they are referring to, we fail to see how it is relevant. While we have created cherished family memories through our timeshare, the persistent misrepresentation, constant attendance at owner updates and financial burden should be what the public should beware of.

My parents have a timeshare through Wyndham and let me use their timeshare points for a 4 night stay at a Wyndham resort in Orlando. Upon check in they told my boyfriend and I that since we were guest of VIP Wyndham timeshare owners we could get a free gift and asked us which gift we would like then told us we needed to sign up for a presentation time for a 90 minute meeting and then they would give us our gift. The presentation took close to 3 hours and the sales people were very pushy. We had a total of 4 people visit our table trying to force us to sign up for our own timeshare. The sales people were overly pushy and vague about what you are really signing up for. It felt like emotional torture to the point that I would never want to sign up for anything through them for their deceptive and pushy sales tactics. I would give a negative amount of stars if I could for the time they wasted and the gift we got is kind of useless as well. The dining cards are more like coupons you can use to get some money off if you spend a set amount of money. It also isn't good at very many places. Overall terrible experience and I would not recommend anyone signing up for a timeshare through them.

I am a woman in my 60’s living on social security and my savings. I saved for a trip to Las Vegas and was so excited to take a break.  On the morning of 9/30/24 a friend and I went downstairs in search of breakfast.  I was feeling ill and desperately needed coffee and food after a great night on the Vegas strip.  We were rushed by a man and woman who assured us they had coffee and ushered us to go with them.  The next thing we knew we were in what turned out to be a high pressure sales pitch that was big on supposed perks and short on details.  The entire episode took more than 4 hours.  I finally got coffee after 3 hours. There were numerous staff involved, and the “team” consisted of many different salespeople. The only staff name I saw on the paperwork was Steven Miller.  Company names included in the huge stack of papers I was eventually given included Shell Owners Club - West; SVC - West LLC; Wyndham Vacation Ownership; Shell Vacations, LLC, Travel + Leisure Resort Development Inc.; I recall at some point that they asked for my signature.  They did not disclose that the signature would be used no less than 14 times on paperwork, much of which I did not see or read until after I got home.  I did not know I had just 3 days to change my mind.  I did not know they were opening a new credit card for me so they could charge maintenance fees to me monthly.  And I certainly did not know my children would be burdened with the remainder of the resulting $40k debt plus monthly maintenance fees if I passed away. These companies and their predatory practices need to be stopped.

My experience with Wyndham Timeshare has been nothing short of a nightmare, marked by deceptive sales tactics and unfulfilled promises. What began with a slick presentation in Waikiki quickly devolved into a costly lesson in corporate dishonesty. During the sales pitch, we were shown a pristine beachfront property, only to later discover our actual timeshare was a dilapidated building requiring a 30-minute walk to reach the beach - not the "couple of blocks" promised. The "exclusive" property turned out to be available to anyone for $89 per night, making our investment seem absurd. The points system is a labyrinth designed to frustrate owners. Despite promises of flexibility, booking availability is consistently non-existent unless you're willing to pay additional "system navigation" fees to their representatives - a practice that reeks of exploitation. We lost all our accumulated points due to undisclosed rollover requirements, with customer service offering only worthless REI points as compensation. The property itself was a major disappointment - a cramped studio with basic amenities, far from the luxurious accommodation showcased during the presentation. Adding insult to injury, the escalating monthly and annual fees were conveniently omitted during the sales process. Wyndham has mastered the art of overpromising and underdelivering. Their sales tactics border on fraudulent, and their customer service is designed to deflect rather than resolve issues. Save yourself the headache and avoid this timeshare trap at all costs. You'll find better value and honesty at standard hotels or vacation rentals.

Dom, the bully, and Blaze, both salespeople at Wyndham scammed me into purchasing a $37,500 package because they claimed that my ownership was worthless. They told me that in order to keep my investment going I needed to make an additional purchase. They completely took advantage and repeatedly lied persuading me into purchasing something that I never needed in the first place. I am putting my experience out there hopefully to help someone from making the same mistake I made. Dom coaches you not to say a word when you sign the contract, so no questions are allowed. They don’t explain entirely what you are signing either. They say only what they want to say to get you to sign a contract that keeps you tied to them. I wrote a letter to their CEO, and I am hoping that they have the decency to do what is right and cancel my contract before legal enforcement is necessary. These people are scam artists.