Wyndham WorldwideReviews of wyndhamworldwide.com

Our recent stay at a Wyndham resort in Hawaii turned into a nightmare of broken promises and misleading sales tactics. What was supposed to be a "one-hour consultation" stretched into an exhausting three-hour pressure cooker designed to wear down our resistance. The sales representative painted a bleak picture of our existing points ownership, insisting we needed to convert to their property ownership program or lose everything we'd invested. They heavily promoted the Hawaii location's special 2-for-1 point exchange benefit—which Wyndham conveniently discontinued just months later in January 2025, rendering our expensive purchase no more valuable than what we previously owned. Perhaps most egregious was the promise of the Wyndham Extra Holidays rental program. We were led to believe we could offset mortgage costs by renting out unused points, with Wyndham keeping 60% while we received 40%. The reality? Despite Wyndham using over 400,000 of our points for rentals, we haven't received a single payment. The entire experience reeks of bait-and-switch tactics and deliberate misrepresentation. What was marketed as an investment opportunity has become a financial burden built on empty promises. I strongly caution anyone considering Wyndham ownership to look elsewhere—unless you enjoy having your time wasted and your trust betrayed by a company that values profits over honest customer relationships.

As elderly retirees living solely on Social Security and a $63 monthly pension, my wife and I were targeted by Wyndham's predatory sales tactics that exploited our vulnerabilities. I suffer from Parkinson's disease with medication that affects my judgment, have severe hearing loss, and my wife speaks limited English—all factors the salespeople took advantage of during a grueling multi-hour presentation. Despite repeatedly stating we couldn't afford their "vacation club" (which they insisted wasn't a timeshare), they pressured us into signing a 41-page contract in tiny print and even opened a new credit card in my wife's name. The representative falsely claimed we could cancel anytime without penalty, never mentioning the actual 10-day cancellation window. Our heartbreaking experience continued when maintenance fees began increasing immediately, contradicting their promises of stable costs. To add insult to injury, the visibly ill sales representative who conducted our meeting passed on a severe cold that left us sick for six weeks and forced me to delay urgent oral surgery. We're now trapped in an unaffordable contract that we didn't fully understand, desperately trying to get Wyndham's attention to cancel this agreement that's causing us immense financial strain and emotional distress in our golden years. We urge other seniors to avoid these high-pressure tactics that prey on vulnerability and misrepresent their product.

Our Worldmark by Wyndham timeshare has been nothing but disappointment and frustration. What started as a "quick presentation" for discounted attraction tickets turned into a 4-hour high-pressure sales pitch filled with empty promises. They claimed we'd save time, money, and hassle while enjoying easy bookings at numerous resorts. Reality? After 20+ booking attempts, we consistently found no availability—even planning six months ahead! Meanwhile, these same rooms appear available on public booking sites. The initial March 2023 signing was manipulative. When we balked at the high price, the salesperson became visibly irritated before "offering" a special discount, insisting we'd never see such a deal again. Every property visit brings mandatory "account update meetings" that are merely disguised sales pitches for upgrades. They hold $50 on your credit card until you attend these presentations, and check-in staff relentlessly pressure you to participate. Each time we've tried using our points, we've discovered they're worth far less than promised, with a single weekend consuming nearly half our annual allocation. Save yourself the money, time, and constant harassment—avoid Worldmark by Wyndham timeshares at all costs.

My Wyndham journey began innocently in Las Vegas with promises of show tickets and cash incentives for attending a "brief" sales meeting. Those initial hours of high-pressure tactics resulted in my first purchase, largely because they convinced me I was making an "investment" that would build equity. Fast forward to my recent South Florida stay, where what should have been a simple check-in became another predatory sales ambush. Despite repeatedly declining, I was shuffled between persistent staff members who would not let me access my room without agreeing to an "owner update" After an exhausting hour of resistance, I reluctantly agreed and was required to make a $300 deposit just to attend. The meeting was a well-orchestrated trap. An attractive representative kept me waiting, then pitched using my "equity" to purchase additional points for "premier" properties and cruises" that would "increase my timeshare value" Exhausted and unprepared for another sales pitch, I eventually capitulated. The contract review was deliberately rushed in a monotone voice, glossing over crucial details about interest rates and financing options. When I requested time to review documents independently, they refused to release them without signatures. They never informed me of my rescission rights. The final insult? The promised "premier" properties and cruises that never materialized. When attempting to book these exclusive destinations, I discovered they required purchasing even more points, with virtually no availability at desirable locations. Wyndham’s predatory sales tactics, misrepresentations about value, and broken promises have turned what should be enjoyable vacations into expensive regrets.

My Wyndham nightmare began with a seemingly innocent invitation to convert our RCI program at Bonnet Creek. After a grueling 4+ hour sales pitch, we invested $14,286.75 in their "PIC program" based on the Head of Sales' written promise that we'd "never pay maintenance fees again" - the first of many deceptions. This crucial document mysteriously disappeared from our contract folder, and when RCI fees appeared in December 2015, Ana Alvarez (contract person) never returned our calls. The second major lie came when they promised we'd "never need to purchase again" as Silver VIP members. Within six months, we were cold called with claims we "didn't have enough points" for desirable locations. Pressured into buying more points, we were never informed of the loan interest rate. Their promised platform services took over a year and numerous calls to materialize. The harassment continues with disguised sales calls every 4-5 months, presented as "point usage improvement" sessions that inevitably push for spending $200 more monthly. They claim we still lack sufficient points for "good places" despite previous assurances. They gloss over the fact that this isn't just a lifetime commitment but an inheritable burden. While technically transferable to children, this means passing down escalating maintenance costs that grow at alarming rates - something I refuse to inflict on my family. Recently, we discovered RCI is switching to a points-only program, effectively reducing our Wyndham investment. It seems our significant financial commitment was treated as nothing more than a non-refundable "loan of points." After years of false promises, hidden fees, and relentless upselling, I strongly caution anyone considering Wyndham ownership to thoroughly research and consider alternatives before signing away your financial freedom.

The situation that Wyndham Vacations has put us in has caused extreme financial difficulty, and we believe that this company's salespeople need to be held accountable for the misrepresentation and lack of proper disclosure that put us in this situation. We believe it is only fair to release us from this agreement, which is why we have asked them to end our contract. We were promised that switching to the points system would be "so much better," but that is when things started getting worse. Since upgrading, we have not been able to use our timeshare as we wanted or as we were told we could. In fact, we have not been able to secure a single reservation since the 2017 upgrade. We can never get a reservation where we want, despite paying a lot monthly. When we agreed to the upgrade, we were assured that our mortgage payments would remain the same. However, these payments increased by approximately $200 per month. We were misled a second time when the Wyndham Orlando office called to say we were eligible for another upgrade that would increase our points tremendously. Once again, we were told our mortgage increase would be approximately $200, but it increased by over $400. Maintenance fees have also consistently risen without notification. We are now paying over $1,000 per month on something we have not used because we have never been able to find five to seven consecutive days at any place we have looked at. Then there is the blatant misrepresentation about the increasing maintenance fees and assessment fees. They never disclosed the legal rescission period or explained the full implications of perpetuity (that our heirs would inherit this debt). They cannot be trusted!

The Rudest General Manager Ever!!! A 5-star hotel, but the General Manager doesn’t even deserve 1 star for his customer service! I had an extremely unpleasant experience at Dolce Wyndham Hotel Hanoi on April 19th. I run an academy that trains people to work in the airline industry, and on that day, Dolce Wyndham Hanoi was the venue for a cabin crew recruitment event for a Middle Eastern airline. As a teacher, I came to support my students who were attending the interview. While waiting for them (the process lasted all day), I decided to sit at the hotel’s bar/restaurant to have breakfast and lunch. The bar staff were wonderful – they smiled, were polite, and even helped us move chairs so we could sit together as a group. Then something unexpected happened. One of my students rushed to me, clearly panicked. She only had 5 minutes before her interview and needed urgent help fixing her hair into a proper bun — something extremely important in airline grooming standards. Without thinking twice, I quickly helped her. Then the drama began. The General Manager, an older German man named Robert, suddenly approached us. Without any greeting or warning, he raised his voice and shouted at me in front of everyone: “You are not allowed to do this here. This is a restaurant, not a breakout room. Stop doing it immediately!” His voice was loud enough for the entire restaurant to hear, and everyone turned to look. I was shocked and calmly asked him to lower his voice. I also asked if he was the GM, and he replied, “Yes,” in a very arrogant tone, like he wanted to show he had power. I chose not to argue further because: • I didn’t expect a GM of a 5-star hotel to behave so unprofessionally, especially in front of his staff and customers. Shouldn’t he be a role model? • I didn’t want my student to feel nervous before her interview by seeing me involved in a conflict. So, I said “Okay” and gently started to tie my student’s hair again so we could move to the restroom. But then he threatened me again, saying: “Do not touch her hair. Stop doing that.” He spoke as if I were doing something illegal. The way he acted made it seem like he was ready to call the police on me — just for helping someone fix their hair. I apologized and moved to the restroom with my student to finish fixing her hair. When I came back to the restaurant, one of the staff members even apologized on his behalf, saying he had a leg injury, which led to his slightly unpleasant attitude toward customers. As a former Emirates cabin crew with over 10 years of experience in the airline industry, I can confidently say: This is not how you treat a customer. We’re trained to never say no to customers unless it’s about safety. We always try to go beyond expectations and treat people with care and respect. There are many better ways the GM could have handled this: 1. He could have politely asked a staff member to inform us that doing hair in the restaurant was not appropriate, and we would have happily moved. 2. He could have come over and spoken to me in a calm, respectful manner. I would have immediately stopped and apologized. But instead, he chose to embarrass us in public. Even now, I still can’t believe this is how a General Manager of a 5-star hotel acts. Because of him, I will never return to this hotel — and neither will my family, friends, or anyone I know. Not because of the staff — who were kind and professional — but because of the GM. Thank you, Dolce Wyndham Hanoi, for giving me a real eye-opening lesson on how to make a customer never want to comeback

In January 2024, while visiting our son and daughter-in-law at Camp Pendleton in California, we booked a stay at Wyndham in Oceanside. What was presented as a mandatory 1.5-hour presentation for a gift card turned into an extended, coercive sales session. I was recovering from multiple surgeries and required pain medication, yet despite my visible discomfort and our repeated declinations, the sales team persisted. They manipulated our emotions by exploiting our love for our children and grandchildren, emphasizing how we could "leave a legacy" through vacation opportunities. Under significant pressure and a same-day-only offer of 300,000 bonus points, we reluctantly signed a contract, feeling trapped in the process. Our subsequent experiences as owners have revealed numerous concerning issues. We face constant harassment through unsolicited calls and mandatory meetings pushing upgrades. The property conditions have been consistently substandard, as evidenced during our stay at WorldMark Steamboat Springs, where we encountered backed-up drains, non-functioning electronics, and unsanitary public areas. The escalating maintenance fees, which were not fully disclosed during the sales process, seem particularly egregious given the visible state of disrepair of the properties. We want to be clear: this is not the vacation ownership experience that was promised to us. The combination of deceptive sales practices, substandard properties, poor service, and relentless upgrade pressure has left us very dissatisfied with our decision to engage with Wyndham Resorts.