Wyndham WorldwideReviews of wyndhamworldwide.com

Wyndham Destin Timeshare: Predatory Sales Tactics Targeting Seniors! I wish I could give zero stars. My husband and I are retired seniors (ages 68 and 71) raising our grandchildren on fixed incomes, and we made the mistake of attending a "vacation presentation" at Wyndham Destin in March 2025. What followed was one of the worst experiences of our lives.  THE SALES PITCH FROM HELL:  We were told this would be a quick 45-minute presentation. It lasted over TWO HOURS. We repeatedly explained we couldn't afford to purchase anything due to our retirement income and responsibilities caring for our grandchildren. Our sales rep Karla didn't care, she just kept lowering prices, bringing in managers, and piling on incentives until we were so exhausted and confused that we gave in.  WHAT THEY PROMISED:  We were promised extra vacations and additional points, all-inclusive resorts with no additional costs, and the ability to travel anywhere at any time. Karla assured us she would be our dedicated contact person to help with anything we needed. We were told we'd receive two informational books explaining everything. Financial rep Erika Bouck SPECIFICALLY told us canceling "wouldn't be a problem" and we could "simply call to cancel immediately at any time."  WHAT WE ACTUALLY GOT:  NOTHING but lies and harassment. When we tried booking a single night in Tennessee, Karla made excuses then completely ghosted us. When we called about cancellation like Erika promised, we were told it's impossible and to hire another company to sell it. The point system was never properly explained, we still don't understand what we bought.  Then the sales calls started. Multiple reps contacted us to try to sell MORE points, wit in h one getting downright rude when we refused. Another spent an hour telling us our purchase was "insufficient for any meaningful use" and pressuring us to buy more.  DO NOT ATTEND THESE PRESENTATIONS. Protect yourself and your loved ones from this predatory company.

Wyndham Hotel and Resort in Cancun Mexico has rat-rodent infested kitchens, inside and outside. Over priced. Very dated rooms and decors, unclean, our sink in our room was clogged, despite repeated requests no one came to fix it. Front desk staff tried to scam us out of $5000.

DO NOT STAY HERE! Days Inn by Wyndham, Florence, SC Now, you all know me. I only write a really BAD re iew when necessary, and this is NECESSARY! And I give you specifics so that you know Im giving you facts. I stayed Tuesday, Dec 16, 2025. My room number is #307. 1- the Front Desk person, LINDA, told me to bring down my dirty towels so that she could count them before she could give me clean ones! So, I had to go back up to my room, grab dirty towels in my hands, take them back to the desk, and then go back up to my room! 2- The tv remote stopped working and LINDA told me that I had to bring it down to her to get another one. I informed her that I was already in bed. LINDA said, "Im not doing anything wrong!" So, after going down to get a new one, I find out when I get back up to my room that IT DIDNT WORK! So, I had to go down AGAIN in my pajamas to get a 3rd one!!! 3-Then all of a sudden, a burst of "weed" smell came through my heater!! I called down and LINDA said that was coming up, BUT she NEVER did!! 4-And to top it off the tv screen has black lines on it when you turn on several channels! Plus, sone channels are very blurry. (Look at pics below). Also, certain shows do NOT fit the size of the screen! So, imagine watching a 40in tv but viewing a show inside the screen of a 19in!! 5- Lastly I figured youd want to know how DIRTY the carpet is in the hallways. It looks like it should have been changed 10 years ago!!

We accepted the opportunity to attend a presentation, but were treated very rudely when we decided not to purchase the plan. The "closer" was quite pushy, and actually made a rude comment, that we would never be allowed to attend another viewing of the plans! Not very customer friendly!

We attended a timeshare presentation on Oceanside and were promised a 2-night stay. It is absolutely ridiculous on all the hoops you must go through to redeem. I've had to call multiple times to continue the process because the mailing address didn't exist to send the voucher to or the paperwork was never sent to me. I'm sure they do this on purpose so you give up and do not get the free gift. Beware and don't waste your time! Side note - regarding the presentation, check their math. You are not saving money by owning a timeshare. The fees will NEVER end. Poor people don't read this, and the sales people try to avoid talking about it.

I am writing to warn others about the deceptive sales practices I experienced with Wyndham Vacation Resorts. What began as a "free vacation" offer to the Florida Keys became a nightmare of broken promises and financial manipulation. The initial "one-hour presentation" at Bonnet Creek Resort in Orlando lasted 8 hours. I was passed between multiple salespeople despite repeatedly declining. Eventually, I was pressured into a discovery package promising access to any Wyndham resort for 12 months with VIP amenities. The "free vacation" I was promised still required me to pay for the entire trip. When I attempted to book Bonnet Creek using my discovery package, I was told it didn't qualify and the package "no longer existed." I was forced to book an inferior property with limited amenities despite my supposed VIP status. During another mandatory presentation, I was coerced into purchasing a timeshare after being held for 6 hours while my children waited alone in our room. I only signed up to escape and return to my kids. The deception continued post-purchase. The down payment I was told was "covered" was actually financed through a separate credit company which was never disclosed during the transaction. I was promised I could book anywhere but was denied access to Bonnet Creek, the property I supposedly purchased. Despite being told I'd never have to attend presentations again, attendance was mandatory every time I tried using the timeshare. Other false promises: easily selling the timeshare (impossible), no maintenance fee increases (they increase yearly), and usable credit card points (worthless despite appearing on statements). I've used this timeshare twice and now pay for regular hotels to avoid the high-pressure presentations that waste entire vacation days. This has been a major financial burden procured through dishonest practices. Potential buyers should be extremely cautious.

Hands down the worst customer service I have ever dealt with! They literally stole points from our account and refuse to give them back. I had to call 5 different times and even spoke to the supervisor but nobody seemed like they knew how to do their own job. I very highly recommend going through a different hotel chain. Wyndham used to be great but they have went down hill bad over the past couple years

WorldMark by Wyndham: A Pattern of Deception DO NOT TRUST THEIR SALES TEAMS. Since November 2022, we've been victims of systematic fraud across three locations. Each time we were promised help or information, we got trapped in 4-6 hour high-pressure sales pitches with rotating salespeople wearing us down. The Birch Bay Nightmare (October 2024): We asked for help understanding our benefits. Instead, salesman Jason Wood subjected us to 5 hours of pressure despite us saying NO repeatedly. We had just lost three parents and our caregiving income. I explicitly told them we couldn't afford $1,398/month payments. They invented a "flexible payment program" - claiming we'd only pay $200/month. They even had a fake "customer" (actually their sales rep!) validate this fictional program. NONE OF THIS WAS REAL. They pushed us to rent out weekends through the Koala app to "pay off the loan" - telling us to hide this from WorldMark. They brought out whiskey in fake books to loosen us up. The Financial Devastation: Charged $1,398.71/month instead of promised $200 Paid $14,000 upfront under dishonest claims When we tried to stop payment, Wyndham changed their billing name to bypass it They stole 3 MORE monthly payments before we closed the account entirely Case #02199829 has been "investigating" since November 2024 with ZERO resolution Their "customer service" agent admitted the flexible payment program "was never a thing" and that Birch Bay lied to her too about why we used DocuSign. This isn't miscommunication - it's organized fraud. Multiple locations. Multiple tactics. Same pattern. They prey on people's dreams of family vacations and exploit financial vulnerability. We're destroyed financially and Wyndham doesn't care.