Jen D.
Sketchy customer service; never received refund
While the shoes seemed to be well made and were cute, they did not fit. The return process has been a nightmare requiring multiple emails to “remind” them and them asking rounds of questions before accepting the return. I mailed the shoes back at least a month ago. Still don’t have a refund. Not ok. Would never try again.
Response from Wydr StudiosAug 21, 2024
Hi Jen, Thank you for taking the time to share your experience with us. We’re sorry to hear about your experience and appreciate you bringing this to our attention. As a new boutique brand, we’re constantly learning and improving, and your feedback is invaluable in helping us. We appreciate your patience. We understand how frustrating it can be when things don’t go smoothly, especially with returns. Please know that we’ve processed your refund to your original payment method. While it has been completed on our end, processing times can vary depending on your bank. We also recommend checking out our detailed size chart for future purchases, which includes measurements for foot length, width, ball circumference, ankle circumference, and calf circumference. This helps ensure the best fit possible. If there’s anything more we can do to assist. If you ever decide to give us another try, we’re here to help every step of the way. Please feel free to reach out directly, and we’ll make sure you’re taken care of. Thank you again for your feedback, and we hope to have the chance to make it right in the future. - The Wydr Team