Wydr Studios Reviews | Read Customer Reviews of wydrstudios.com

Wydr Studios Reviews | Read Customer Reviews of wydrstudios.com

Wydr Studios reviews

Showing 65 reviews with 1 star · Clear filters

Lori
Jan 12, 2025
I have contacted WYDR via email for a…
I have contacted WYDR via email for a return slip multiple times. As of this moment I have not received a return slip nor a response. I would like to return the shoes I purchased that do not fit and a refund.
Response from Wydr StudiosJan 14, 2025
Hi Lori, We sincerely apologize for the inconvenience and frustration caused by this delay. We’ve confirmed via email that a return label was issued as an attached PDF from our Customer Support Team. Please do let us know if you haven't received it. Your experience is important to us, and we appreciate your patience. Please let us know if there's anything else we can do to assist further!
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Kendra A.
Dec 3, 2024
Have not gotten the shoes.
Have not gotten the shoes.
Response from Wydr StudiosDec 17, 2024
Hi Kendra, Thank you for sharing your feedback. We sincerely apologize for any frustration caused by your experience. Our Customer Support team reached out via email earlier this month and provided proof of delivery. If you didn’t receive that email or still have concerns, please don’t hesitate to contact us directly at [email protected]. We’d love to ensure everything is resolved to your satisfaction.
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customer
Nov 15, 2024
Think I was scammed
Tracking for my package says it was delivered on 11/14/24. I was home all day, no package was delivered. No phone number to call just email. Don't order from this company. Update - going back and forth with company and they tell me to contact the 3rd party shipping company. They sent me picture of where the package was delivered. NOT MY HOUSE. Not anywhere near my house. SCAMMERS!
Response from Wydr StudiosNov 19, 2024
Hi Customer, We’re truly sorry for the frustration and confusion you’ve experienced. We take delivery issues very seriously. From your review, it sounds like the logistics provider mistakenly delivered your package to the wrong address. To move forward as quickly as possible to resolve this issue and ensure a successful delivery of a new shipment, we encourage you to contact the logistics provider directly to obtain an official proof of misdelivery, which you can then share with our team. Once you provide this documentation, we’ll be able to replace your order and send out a new shipment. We understand how upsetting this is and sincerely apologize for the inconvenience caused. Please know we are here to assist you every step of the way and will work to make this right.
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Kathy J.
Nov 7, 2024
Insane Return Process
I ordered a pair of shoes that dont work for me and am currently in a very frustrating process of trying to return them. When I requested a return label they then wanted maybe some pictures of how they were not working out and even a drawing of my foot! I replied that they just dont work for me, then they wanted my to verify my address, now I have an email saying there is an attatchment with the return label but the attachment is empty. I just sent another email to request another email with the mailing label. Beginning to think I have been scammed!!!
Response from Wydr StudiosNov 13, 2024
Hi Kathy, thank you for sharing your feedback with us. We’re sorry to hear that the return process has felt frustrating. As a new, boutique footwear brand specializing in wide-width styles, we sometimes ask for optional photos to help us learn from fit issues and improve future designs. We’ve confirmed that a return label was issued as an attached PDF. Please do let us know if you haven't received it. Your experience is important to us, and we appreciate your patience as we work on making our process more seamless.
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Amber K.
Oct 11, 2024
Horrible customer service!
I ordered two pairs of shoes. One fit great, and I loved it. The other was too big. I reached out to Wydr to ask for a return label so that I could return the pair that was too big--even offering to just exchange it for a smaller size, and I was met with radio silence. It's been two weeks since I reached out. I am beyond frustrated, given that these shoes are not inexpensive!
Response from Wydr StudiosOct 18, 2024
Hi Amber, Thank you for sharing your feedback, and we understand your frustration. It seems there was an issue with our email system, and the responses we sent didn’t deliver successfully as intended. We were able to send you the return label on October 12, but we recognize this should have happened sooner. We’re committed to improving our processes and ensuring this doesn’t happen again. Your experience is important to us, and we're here to assist with your exchange or return. Please reach out directly if you need further assistance, and thank you for your patience.
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Damola A.
Oct 9, 2024
shipping company did not deliver
shipping company did not deliver
Response from Wydr StudiosOct 18, 2024
Hi Damola, Thank you for your feedback, and we're sorry to hear that the shipping company failed to deliver your package. We understand how frustrating this can be. Our team has already reached out via email to offer a solution, whether you'd like a brand-new package sent or a refund, we're happy to make things right for you. Please let us know how you’d like to proceed, and we’ll take care of it as quickly as possible. We truly appreciate your patience and understanding.
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Rochelle
Oct 9, 2024
MULTIPLE reviews like this on REDDIT
MULTIPLE reviews like this on REDDIT. The worst company ever experienced. WRONG shoe sent, many emails, all with a BOT. could not get a return label. U.S. SHIPPER has no address, cannot return. Reporting company as FRAUD. Do not order from them.
Response from Wydr StudiosOct 10, 2024
Hi Rochelle, Thank you for sharing your feedback with us. We're truly sorry to hear about the frustration you've experienced. We want you to know that we take your concerns seriously. We understand there was some confusion regarding your order. You originally received the Duchess Boots in size 6WW and the Jackie Boots in size 9WW as per the order details. We appreciate your request for the Duchess in size 9WW, and while we were preparing that for you, there was unfortunately a delay due to some of our team being out of the office during a national holiday. We apologize for the delay in sending the return label and understand how this affected your experience. Additionally, we'd like to clarify that you were in contact with our customer support team throughout this process, not a bot. As a small boutique brand, we’re continuously working to improve, and we sincerely appreciate your patience. We hope that you might give Wydr another try in the future. Thank you again for your feedback, Wydr Studios Team
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Stephani S.
Sep 17, 2024
Zero Stars: Would not recommend
Needed to return my order due to a fit issue and it still hasn’t been resolved over a month later. The company claimed to be having technical difficulties processing the return and have not been helpful at all. Now I am out the money and the pair of shoes that I returned to them. 0/10 Would not recommend.
Response from Wydr StudiosSep 19, 2024
Hi Stephani, we’re sorry to hear about your experience and completely understand your frustration. We’ve been in contact to resolve this issue and can confirm that your refund has been processed on our end. It may take a few days for your bank to complete the transaction. As a small boutique brand, we greatly appreciate your patience and support as we work through this. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at [email protected]. Thank you for sharing your feedback, we’re here to make things right!
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