An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Wydr Studios (wydrstudios.com) has 489 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
wydrstudios.com
Website
wydrstudios.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hi Dorothe,
We’re so sorry for the frustration this has caused. Your order is currently facing a slight delay with our shipping partners due to the Labor Day holiday, but it’s still on its way and should be delivered soon.
If you’d like an update on the latest tracking details, our support team would be happy to help. You can reach us anytime at [email protected].
Thank you for your patience, and we’ll make sure you receive your package as quickly as possible.
MM
Michelle M.
Returns seem like a scam
Shoes showed up but I needed a larger size, that is when the frustration begins. I received an email response to my request for a Return label with a request for measurements and size request. Then nothing. Over two weeks go by and i commented on their Facebook ads. Have been messaging with someone on their that said they sent the label and gave me the date they sent it. So I sent them a screen shot of the email and that the attachment was just their logo. So then they sent me a return label through the Facebook messenger. It had someone else's name and address on it and bring shipped to somewhere in Canada. The shoes obviously exist but why does the r exchange process seem like a total scam?!
Response from Wydr StudiosAug 12, 2025
Hi Michelle,
We’re very sorry for the frustration you’ve experienced with your exchange, and we completely understand how the process could have seemed confusing.
To clarify, we do occasionally replace customer names on return labels with a forwarding address for privacy and identity protection. This ensures your personal information is not visible on packages in transit. While this is intentional, we realize we didn’t explain this clearly, and we apologize for any concern it caused.
It’s also clear there were delays and miscommunications in getting your correct return label to you, and that’s not the smooth experience we aim to provide. We’d like to resolve this for you right away — please reach out to us at [email protected] if you have any further questions or concerns with your order.
We truly appreciate your feedback, as it helps us improve both our communication and our processes.
MT
Michelle T.
Very difficult to make a return. Still have not gotten a response from the company.
I ordered a pair of boots and when I got them, I discovered that they were a bit too big. But I liked them and they appeared to be well-made. So I placed a second order for the same shoes in the next smallest size. They arrived in a reasonable amount of time and they fit well.
I decided to keep the second pair of shoes, but it was when I tried to return the original order that I ran into difficulty. I emailed the company about the return, as instructed, and did receive a prompt response asking me to confirm my mailing address, so they could send me a return label. However, when I attempted to reply to the email with my address confirmation, the email bounced back, with a message stating that it was undeliverable and the email address did not exist. I tried again, this time typing the company's email address in manually, and my email still bounced back. Finally, I went through the portal on the company's website to contact them and wrote yet another message to them that again included my order number and explained everything that had happened. All of this occurred within the last two weeks, and I still have not heard anything back from the company. It shouldn't be this hard to make a return—especially when the company is selling a product like shoes, that a customer needs to try on to ensure a good fit.
At this point, I'm beginning to feel like I'm getting ripped off and that the company has no intention of giving me the refund for the shoes as promised in their stated return policy. My experience with Wydr has been very frustrating and disappointing.
Response from Wydr StudiosAug 10, 2025
Hi Michelle,
Thank you for taking the time to share your experience — we’re truly sorry for the frustration and inconvenience this has caused.
We’re glad to hear that the second pair of boots fit well and met your expectations in terms of quality. That said, we completely understand how disappointing it must be to have such a difficult time processing your return for the first pair — especially after multiple attempts to reach us.
After checking with our team, it seems that the day you tried to email us, our server was down for a few hours, which we were able to fix within 12 hours. We never want our customers to feel ignored or unsupported, and we sincerely apologize for the delay and the confusion around your return request. Please feel free to reach out to us directly at [email protected] to complete the process if you haven't done so already! Our team is standing by and will prioritize getting your return label and refund processed as soon as possible.
Your feedback is incredibly helpful, and we’re committed to improving our return experience moving forward. Thank you again for your patience, and we hope to have the chance to make this right.
BW
Betty W.
I recently ordered these shoes and they…
Horrible Experience:
I recently ordered these shoes and they took about two or three weeks to arrive. I had to keep emailing them asking where were the shoes? I received one email that the shoes had been delivered which was wrong. I was very concerned with their method of collaborating, because they actually started lying about the shoes being delivered. At that point I emailed them back and told them I was no longer interested in any of their shoes and wanted my money back. They began to tell me the shoes were on the way. This company is ridiculous with lies and deception. After the shoes came on July 8th, I was so disappointed they were extremely big and cheaply made. I immediately emailed and requested a return label ASAP as of today 7/15/2025 I have not received one. My next step is to file a complaint with the Attorney General here in Indianapolis Indiana the office of Todd Rotika. I don’t anyone else to be scammed by these scammers. I will be warning individuals to leave their merchandise alone. They are not a trust-worthy company. Mrs. Betty Watson
Response from Wydr StudiosJul 21, 2025
Hi Betty,
We’re truly sorry to hear about your experience and want to thank you for taking the time to share this feedback. We understand your frustration with the delivery delays and the return process — and we never want any of our customers to feel ignored or misled. We always aim to be transparent and supportive, especially when something doesn’t go as planned.
Our records show that we sent you an email on July 16th with a full explanation and a request to confirm your return address so that we could issue your return label promptly. As of now, we haven’t received a response, but we’d love to resolve this for you as quickly as possible. Please check your inbox (and possibly spam/junk folders), or feel free to reach out to us directly at [email protected] so we can move forward with your return and make this right.
Thank you again for your patience. We’re here to help!
LY
Lilia Y.
Absolutely Terrible Experience – Avoid WYDR Studio at All Costs
I’ve never written a review before, but my experience with WYDR Studio was so frustrating that I feel I have to warn others.
First of all, the shoes I received were shockingly poor quality – nothing like what was advertised. Cheap materials, uncomfortable fit, and they looked like shoes from 18 centuries .
But the real nightmare started when I tried to return them. WYDR Studio only gives you a two-week return window, which is ridiculous in itself. I emailed them five times before they finally responded and sent me a return label. That alone took over two weeks – so they nearly ran out the clock on purpose.
Now, it’s been over a month since they received the return and I still haven’t gotten my money back. I've followed up multiple times and all I get are vague, canned responses or no reply at all.
This company is a total scam. Horrible products, even worse customer service, and zero accountability. Do yourself a favor and shop literally anywhere else. WYDR Studio does not deserve your business.
Response from Wydr StudiosMay 27, 2025
Hi Lilia,
We're really sorry if any part of the process left you feeling frustrated. We never want that for our customers! Your return request was submitted on April 18th, within our 14-day return window, and our Customer Support team responded to you on the same day. That was well within our 14-day return window, so your return was accepted without question. You had also mentioned a quality concern in your first email—and in situations like that, we usually ask for a quick image or video so we can respond take action immediately. But since the shoes had already been returned, we simply needed a short time to inspect them before processing your refund. That refund has since been completed.
More than anything, we just want you to feel heard and supported. If there's anything else at all we can do, please don't hesitate to let us know. We're here to help!
AC
Andrew C.
I didn't get my items yet
I didn't get my items yet. Where is it?
Response from Wydr StudiosMay 12, 2025
According to our tracking records, your package was marked as delivered on May 3rd. We also sent you an email about this, but haven’t yet heard back from you.
If you’re still unable to locate your order, please reach out to us at [email protected] so we can help investigate further and make sure you receive what you ordered. We’re here to help!
CI
Cindy
Beware- Shady Business
It have been trying for two days to do a return. I have sent three emails but still have not received the authorization. Tomorrow is Saturday so I assume they are ducking my emails until then when they will be closed. I am going to contact my credit card company to dispute the charges. Very disappointing.
Response from Wydr StudiosMay 7, 2025
Hi Cindy,
We’re truly sorry for the delay and frustration you experienced. Your return request has since been processed and your return labels were issued. As a small, boutique brand, we’re doing our best to respond to every customer with care and transparency. If you have any remaining concerns, please don’t hesitate to reach out directly to [email protected]. We’re here to help!
TO
Tori
Still have not received my shoes
Still have not received my shoes. I have also emailed to reach out and got no response. I spend $140 on these, I am not happy.
Response from Wydr StudiosFeb 10, 2025
Hi Tori! We’re so sorry for the delay and any frustration this has caused. Your order has now been processed, and we truly appreciate your patience. The delay was due to recent changes in customs clearance procedures, which were unfortunately out of our control—but we completely understand how disappointing it must have been to wait longer than expected. If there’s anything else we can do to make this right, please don’t hesitate to reach out to us at [email protected]. We appreciate your support and hope you love your shoes once they arrive!
