Wydr Studios Reviews | Read Customer Reviews of wydrstudios.com

Wydr Studios Reviews | Read Customer Reviews of wydrstudios.com

Wydr Studios reviews

Showing 65 reviews with 1 star · Clear filters

Lillie K.
Oct 21, 2025
It’s been over 2 weeks for standard…
It’s been over 2 weeks for standard shipping and my shoes are still not even in my state. They have been sitting in NY for several days now. I’m really aggravated and was looking forward to this purchase. Need the shoes for work and the delay has been extremely inconvenient. I hope they fit. The return process is probably a nightmare as well.
Response from Wydr StudiosOct 22, 2025
Hi Lillie, We’re really sorry for the delay. We understand how frustrating this is, especially when you need the shoes for work. Your package has already arrived in the U.S. and is currently with the carrier in New York, but it hasn’t progressed as quickly as it should have, and that’s not the level of service we aim to provide. Our team is already following up with the carrier to push this forward and will reach out to you directly with an update. If there are any issues once delivered or if a return is needed, please rest assured — our team will make it smooth for you. For immediate assistance, you’re always welcome to email us at [email protected].
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Marcie
Oct 14, 2025
Order Cancelled With No Explanation
I've ordered multiple pairs of shoes from Wydr in the past two years and have been very satisfied. However, my recent order of another two pairs was unexpectedly cancelled and refunded more than three weeks from the date I submitted the order. There has been no communication from the company about this. It appears from recent reviews that they are having a very difficult time with new shipping issues, yet they are still heavily advertising their products and not communicating with customers.
Response from Wydr StudiosOct 16, 2025
Hi Marcie, We’re truly sorry for the experience you’ve had with your recent order — that’s not the level of service we strive to deliver, especially for a long-time customer like you. Our team is reaching out to you directly to provide more context and ensure we make things right. We’re also strengthening our communication process to prevent this from happening again. Please don't hesitate to reach out to us directly at [email protected] if you have any questions or concerns. Thank you for your continued support and patience — it genuinely means a lot to us.
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Miriam M.
Oct 13, 2025
I placed an order on 9/30/25 and today…
I placed an order on 9/29/25 and today is 10/13/25 and it is still being processed going on 15 days. No signs of it being shipped already. I am very hesitant to order shoes.
Response from Wydr StudiosOct 16, 2025
Hi Miriam, We’re so sorry for the delay and understand how frustrating it is to wait without clear updates. This isn’t the level of service we aim to provide. Your order did leave our facility on time, but there’s been an unexpected delay from our shipping partners. Our team is already in touch with our logistics partners to confirm the latest status, and we’ll continue monitoring your delivery until it reaches you. We truly appreciate your patience and understanding as we work to resolve this. If you’d like a direct update or need assistance right away, please reach out to us at [email protected] — we’ll make sure you’re taken care of.
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Veronica
Oct 10, 2025
They really need to have a 'half star'…
They really need to have a 'half star' rating on this review board. I NEVER RECEIVED the shoes that I thought were being shipped from right here in the US. They never tell you the shoes are coming from China, and that they use a literal 'fly by night' carrier. According to the Wyder Flight By Night Carrier Service, my items have reached the shores of the USA ... and then disappeared. The domestic carrier never received the package. I contacted Wydr and got the usual BS message about a 1-3 day delivery. My guess is that my as-yet-unborn descendants will wake up next century to a box of dust addressed to me, with the remnants of two pairs of once-stylish shoes inside that will rival the discovery of the pyramids! The longest 1-3 day delivery ever! My rating? A half star ... and that's for the BS message! [UPDATE 11/1] I never received the shoes ....
Response from Wydr StudiosOct 14, 2025
Hi Veronica, We completely understand your frustration, and we’re very sorry for the delay and the confusion around your shipment. While your order left our facility on time, there’s been an unexpected hold-up in the transition between our international and domestic delivery partners. Our team has been closely monitoring this and working to get your package moving again as quickly as possible. We’ve shared your latest tracking details via email and will continue to keep an eye on it until it’s in your hands. We truly appreciate your patience and feedback — it helps us strengthen both our communication and logistics process to prevent situations like this in the future. If you’d like direct updates, you can always reach us at [email protected] and we’ll prioritize your case.
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Richard S.
Oct 9, 2025
I never received the shoes
I never received the shoes
Response from Wydr StudiosOct 16, 2025
Hi Richard, We’re so sorry for the delay and understand how frustrating it is to wait without clear updates. This isn’t the level of service we aim to provide. Your order did leave our facility on time, but there’s been an unexpected delay from our shipping partners. Our team is already in touch with our logistics partners to confirm the latest status, and we’ll continue monitoring your delivery until it reaches you. We truly appreciate your patience and understanding as we work to resolve this. If you’d like a direct update or need assistance right away, please reach out to us at [email protected] — we’ll make sure you’re taken care of.
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Emily B.
Oct 9, 2025
It appears that my order got lost
It appears that my order got lost, so I have not received my order.
Response from Wydr StudiosOct 14, 2025
Hi Emily, We’re really sorry for the delay — this isn’t the level of service we aim to provide. After checking your order, we can see that your package reached our U.S. facility but hasn’t had any new updates. Our logistics team is already in touch with the carrier to understand what’s causing the hold-up and to get it moving again as quickly as possible. We’ll follow up with you directly as soon as we have an update. In the meantime, if you’d like quicker assistance, please reach out to us at [email protected] — we’ll make sure you’re taken care of.
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Ruby B.
Oct 7, 2025
I never recieved my order
I never recieved my order
Response from Wydr StudiosOct 14, 2025
Hi Ruby, We’re glad to confirm that your order has now been successfully delivered. We truly appreciate your patience throughout this delay, and we’re relieved to see the package has reached you safely. If there’s anything at all we can assist you with — whether it’s sizing, comfort, or a return/exchange — please don’t hesitate to reach out to us at [email protected]. We’re always here to make sure you’re fully taken care of. Thank you again for your understanding, and we hope you love your shoes.
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Alicia C T.
Oct 2, 2025
Never got info or item
Its been 9 days since I ordered the shoes. I have not received a tracking number for my package, nevermind my order. I sent an email last night about this and I'm waiting for a reply. If i received my order by Saturday I'll update my review. I DO find it unsettling that I received an email asking for a rating BEFORE I GOT MY TRACKING NUMBER OR SHOES.
Response from Wydr StudiosOct 6, 2025
Hi Alicia, We completely understand your frustration, and we’re sorry for the lack of clarity while waiting for your order. Our records show your package has already reached the US and should be delivered within the next 1–3 working days. We’ve also followed up via email with your tracking link and will keep an eye on the delivery to ensure it reaches you soon. Once you receive the package, if there’s any issue, we’ll be happy to help with a return or exchange. We appreciate your patience and feedback — it helps us keep improving our communication and shipping processes. If you need quicker assistance, please reach out directly at [email protected].
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