Wydr Studios Reviews | Read Customer Reviews of wydrstudios.com

Wydr Studios Reviews | Read Customer Reviews of wydrstudios.com

Wydr Studios reviews

Showing 65 reviews with 1 star · Clear filters

leslie F.
Dec 1, 2025
Bad return policy
WDYR won't take back the shoes that don't fit me so I am out of a lot of $$. I just tried them on in my home, never worn but this company said No to a return. Be warned they have unfair practices.
Response from Wydr StudiosDec 8, 2025
Hi Leslie, We totally understand the frustration. As our support team mentioned to you, for discounted items purchased during major sales periods, our policy is slightly different. You can also read about this on our website: https://wydrstudios.com/pages/return-policy On this occasion, our team has decided to waive our sale policy to offer you a return. Our team is communicating with you about this via email! If you have any further questions or concerns, please don't hesitate to get in touch at [email protected].
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Ingrid S.
Nov 28, 2025
Customer service is completely woeful
Customer service is completely woeful. They take forever to get back to you. I have returned my shoes and have heard nothing from them even though I know that they have got the shoes back via tracking. They have started posting without the ability to comment on the post, I think because they are getting negative comments. There is no phone number and I have contacted them several times and got no reply. I am going to Fair Trading next as I am fed up!!
Response from Wydr StudiosNov 29, 2025
Hi Ingrid, To clarify the situation, our returns process (as outlined in our emails) requires customers to let us know once their package has been shipped back. This allows our team to manually track the return in our system and ensure everything is processed smoothly. In your case, we weren’t aware that the shoes had been sent back until several days after you had shipped them out. As soon as you notified us, your refund was processed immediately without any delay on our side. If there’s anything more you need, please reach out to us directly at [email protected] – we’re here to help and make sure everything is resolved properly!
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Bea H.
Nov 17, 2025
Charges you from China!!! Not US based!!!
Claims to be US or UK based but ships from China and charges an international service fee because they bill from China as well. Im pissed. Nowhere on the website does it say youll be charged internationally. I had no idea until AFTER I made the payment and was hit with an international card charge.
Response from Wydr StudiosNov 23, 2025
Hi Bea, We're sorry for the confusion you experienced. To clarify, while our design and marketing teams are based in the US, we work with production and logistics partners globally to deliver our shoes directly to customers. In some cases, transactions may be processed through our international fulfilment partner, which can result in a small cross-border fee depending on your card issuer. If you’d like any further assistance, please don’t hesitate to reach out at [email protected] – our team would be happy to help.
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RS
Nov 17, 2025
Warning!!!
I have only ever placed one order with Wydr and my experience has been horrible. The first issue was they sent me the wrong order, when I contacted them they didn’t have the correct product in stock and couldn’t give me an ETA on when they were getting more. I was able to get an exchange for a different product but was very disappointed. The second issue, the item I kept which was the Iris Clogs took a few days to wear in but once they were worn in they were great. I was so excited to wear these, that I started to wear them in office. After around 10 wears, only in the office, the side strap was almost torn out rendering the shoes unwearable. I contacted Wydr for a replacement but they refused stating it was beyond the 30 day refund period, even under ACCC I’d be entitled to a replacement or refund. These shoes are expensive and should have lasted more than 10 wears. Do not buy!!!
Response from Wydr StudiosNov 23, 2025
Hi there, We understand how disappointing it must have been to receive the wrong item initially, and we're also sorry for the later issue with the pair you kept. Our current quality control and exchange processes have since been strengthened to prevent experiences like this in the future. We sincerely value your feedback, as it helps us continue improving both our product durability and service communication. If there's anything further we can do for you, please don't hesitate to contact us at [email protected] – we'll be happy to help.
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Haley M.
Nov 4, 2025
Horrible Experience
My order shipped on 9/25 and I am still waiting for it over a month later. The response from customer service was unhelpful. They provided no reasoning for the extreme delay in shipping and did not offer any kind of discount or compensation for their error until a full month after the first package was shipped. Only then did they offer a $15 gift card (which they did NOT provide) and reshipped the package for a second time. For the amount of priority they put on marketing, I expected customer service to be much better. I would not spend your money with this company.
Response from Wydr StudiosNov 5, 2025
Hi Haley, We completely understand your frustration and agree this should have been handled more clearly. Your order was one of several affected by the recent carrier disruption, which caused significant delays outside of our usual timelines. Our team has since reached out to you directly via email to clarify any details, and your package has been reshipped and is currently en route to you. If there’s anything further you need, please don’t hesitate to contact us directly at [email protected] – we'd be happy to help.
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Donna F.
Nov 1, 2025
I ordered 2 pair of shoes and only…
I ordered 2 pair of shoes and only rec'd one. There were 2 shipments but one has not been rec'd and the tracking still shows it in process in Massachusetts.
Response from Wydr StudiosNov 4, 2025
Hi Donna, Thank you for sharing your feedback. We’ve reviewed your order and can confirm that one of your packages was unfortunately impacted by the recent carrier disruptions. Our team has already re-dispatched the missing pair, and it should be arriving shortly. We also sent a couple of email updates about this, but it seems they may not have reached you. If you have any questions in the meantime or would like the latest tracking details, please don’t hesitate to reach out to us at [email protected], we’ll make sure you’re fully taken care of.
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Tri
Oct 21, 2025
Beware
I still haven't received my order. The company tells me that it is "in transit," but tracking info says the sender asked that UPS hold it. I've asked for a refund. The company says I can send the shoes back for a refund. How can I send back something I never received? I believe I have been scammed. Stay away from this company.
Response from Wydr StudiosOct 22, 2025
Hi Tri, Thank you for your patience — we completely understand how frustrating this delay has been. There were temporary disruptions with our shipping carrier partners recently, which affected the transit speed for some of our packages — including yours. As your order is still actively in transit, we’re unable to issue a refund at this stage. However, we can absolutely prepare a return label for you now, so that the moment your package is delivered, you can send it straight back without any waiting time if you choose to return it. We’ll continue monitoring the shipment closely until it reaches you, and we’ll make this process as smooth as possible from there. If you’d like us to go ahead and generate that return label in advance, just let us know at [email protected]— we’re here to make this easy for you.
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Pam G.
Oct 21, 2025
Shipping time is very very long
Shipping time is very very long. 3 weeks and I still haven’t received my order
Response from Wydr StudiosOct 22, 2025
Hi Pam, We truly understand how frustrating this kind of delay can be, especially after waiting several weeks. There were temporary disruptions with our shipping carrier partners recently, which affected the transit speed of our packages — including yours. Your order is still moving through the shipping network, and we’re in active communication with our carrier partners to help speed things along. This experience doesn’t reflect the standard we hold ourselves to — if you have any concerns or would like a direct update, please don’t hesitate to contact us at [email protected].
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