An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Wydr Studios (wydrstudios.com) has 489 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
wydrstudios.com
Website
wydrstudios.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
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Love the shoes I purchased BUT, I was expecting a wider width. These are tight and uncomfortable. I purchased for a wedding and don’t have time to return
Response from Wydr StudiosOct 14, 2025
Hi Kelly,
We’re really sorry to hear the fit wasn’t what you expected — especially with your event coming up. We understand how important it is to have shoes that feel as good as they look.
Our wide-fit styles are designed to offer generous width across different silhouettes, but some styles can feel a little more structured depending on the material and shape. We’d love to help find a better fit or explore a solution that works for your timeline. Please reach out to our team at [email protected] so we can assist you right away.
We truly appreciate your feedback — it helps us keep improving for future collections.
EK
Erin K.
I ordered my shoes 2 weeks ago and I…
I ordered my shoes 2 weeks ago and I still haven't gotten an update on when they will even ship. I need these for an event so its very frustrating to not know if they will arrive on time and if I need to purchase something else.
Response from Wydr StudiosOct 14, 2025
Hi Erin,
We’re truly sorry for the delay and understand how stressful it must be waiting for your shoes ahead of an event. This isn’t the level of service we hold ourselves to, and we’re working hard to make things right.
Our logistics team is already in contact with our shipping partners to get an immediate update. From what we can see, your package reached our U.S. facility but hasn’t shown new tracking activity. We’re actively following up and will be in touch with you directly as soon as we have confirmation of its movement.
We appreciate your patience more than you know. If you’d prefer a quicker update or need help exploring next steps, please don’t hesitate to reach out to us at [email protected] — our team is here to make sure you’re taken care of.
JE
Jessica
Late shipping but customer service was…
Late shipping but customer service was responsive
Response from Wydr StudiosOct 14, 2025
Hi Jessica,
Thank you for sharing your feedback — we really appreciate your patience. While we’re glad to hear our customer service team was able to assist promptly, we’re sorry the shipping took longer than expected.
We’re continuously improving our logistics process to ensure future deliveries arrive right on schedule. If you ever experience another delay or need assistance, don’t hesitate to reach out to us at [email protected] — we’ll always make it right.
DM
Dianne M.
Horrible experience
The sandals took approximately 2 weeks to arrive. And this was after I had to call to confirm my address to the import company. They apparently looked up my house on Google Maps because they described the front of my house to me, which felt very invasive.
The sandals were packaged nicely and seemed well made, though they did not smell like leather and instead had a strong odor of vinyl. However, the instep area was too loose so I decided to return.
The return process is horrible. Multiple emails back and forth to even get the return label- which I have still not received. I have little faith I will ever receive a refund.
Do better, Wydr. The shoes could be the best ever but the process negates any advantage. I will never order from them again.
Response from Wydr StudiosJul 14, 2025
Hi Dianne,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to address your concerns.
We sincerely apologize for the delay in delivery and for the confusion surrounding the address verification process. We understand how frustrating this must have felt and are reviewing our import partner communication protocols to ensure a smoother process from now on.
Regarding the sandals: we want to assure you that Wydr never uses PVC or synthetic leathers. All of our footwear is crafted from high-quality, responsibly sourced materials, which we hold to a high standard.
Your feedback is incredibly valuable to us. We’re always striving to improve, and experiences like yours help us do better!
MW
Martha W.
Delayed in telling us that they did not…
Delayed in telling us that they did not have the product.
Response from Wydr StudiosJan 14, 2025
Hi Martha, Thank you for sharing your feedback with us. We’re sorry to hear the product you were excited about wasn’t available. We know how disappointing that can be. We value your support and are committed to keeping you informed. While this style isn’t planned for a restock at the moment, we’d love to help you explore other options that might fit your needs.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
TD
Terri D.
Lost as a Customer
I ordered two pairs of shoes. Very cute shoes however one pair did not fit. That is where the problem began. I made my first request for return on October 15th. It took several requests for return emails to receive a shipping label. The shoes were delivered to the company on 10/29. I still have not received a refund. I don’t expect to babysit a return.
Response from Wydr StudiosNov 6, 2024
Hi Terri, thank you for sharing your feedback with us. We’re sorry to hear about the delay in your return experience and understand how frustrating that must have been. Our Customer Support Team has confirmed that your refund for the returned pair of shoes was processed, and it should appear within 1-3 business days. As a new, boutique brand, we appreciate your patience, and we’re committed to improving our process to serve our community better in the future. Please let us know if there’s anything else we can help with!
MR
Moniqua R.
Disheartened through first purchase
I purchased a pair of pink Donna Platform Sandals after much deliberation trying to pick a pair of heels for my wedding day. I had looked for months and ordered pairs from other stores with no luck when i was advertised "Wydr", I fell in love with this pair of shoes and purchased them. I got emailed this afternoon saying they had sold out even though i was able to purchase them the day before. There was no other neutral pair of heels in a size 10ww on the website other than a pair of white platform sandals that looked fairly basic, they are sending them to me to try but I am sad as the strap style is different and I don't think it will be the right look or fit. I asked if i could offer anything other recent orders of the same shoe before me and they didn't respond to that part of my email, i also asked if any pairs were returned could i please buy them but I haven't received a response. Before that I had asked if they were planning to restock and they said there were no plans to. It is a shame that there are not bridal options available. Was excited to try Wydr but given it is a $50 shipping fee to Australia and given this first encounter with them I am feeling disheartened and not sure if i would recommend to others or try again. They have said they would return free of charge if they don't suit but time will tell.
Update: I put a review on their website of 3 stars for this pair of shoes and it disappeared leaving only 2, 5 star reviews behind, this seems strange and given such can reviews on their website be trusted?
Update #2: i got an email saying my review needs to be verified through judge.me before being placed onto the website.
Update #3: they said they would update me if they restock.
Response from Wydr StudiosAug 16, 2024
Hi Moniqua,
Thank you for taking the time to share your experience with us, We’re truly sorry to hear about the disappointment you’ve felt during your first purchase, especially as you were preparing for such a special occasion. We know how important it is to find the perfect pair of shoes for your wedding day, and we deeply regret that we fell short in delivering that experience.
As a new boutique brand, we are constantly learning and striving to improve, and your feedback is invaluable in helping us do just that. We sincerely apologize for the inconvenience caused by the out-of-stock situation. The demand for the Donna Platform Sandals has indeed been higher than anticipated, and while we initially had no plans to restock, your experience and feedback from other customers have led us to reconsider. We’re pleased to inform you that we will be restocking the Donna soon, and we hope you’ll give them another chance when they become available.
Regarding your review on our website, we want to assure you that we value all feedback—positive or otherwise. The verification process through judge.me is a standard policy we apply to all reviews to ensure authenticity and trustworthiness. We certainly did not intend to give the impression that we were disregarding your experience or trying to obscure it in any way. Your voice is important to us.
We’re committed to making this right and hope that the alternative sandals work out for you. Please don’t hesitate to reach out to our customer service team if you have any further concerns or questions—we’re here to help. We’re also happy to discuss more options or any future restock updates.
Thank you for giving Wydr Studios a try, and for your patience and understanding as we grow.
