Wydr StudiosReviews of wydrstudios.com

I ordered the Blondie pointy toe shoes in black/gold and burgundy. I normally wear a size 9/9.5, and when I ordered that on Wydr, they were massive. They claim to have "hassle free returns," which was a lie. Upon emailing customer service, they said that I can return the shoes, but they sent me a return label that did not have my information (incorrect name, incorrect address) in the return field. When I told them this, they said that they use fake names for "confidentiality reasons." I argued with them back and fourth, and I poined out how sketchy this process was, but it was pointless because I was clearly getting the same (very clearly AI) responses back. Twice, customer service said that they sent me a new return label and to check my spam folder, but it was not there. They never sent it, and they lied. I eventually caught the attention of their social media department, which was clearly a real person, and they just sent me the fake-name return label too. I realized that this was going nowhere, and I had no choice but to send $200 worth of shoes back with a fake return address and hope that I got my money. I then ordered a size 8, and they were still too big! My boyfriend is a size US 10 men's and they fit him perfectly. I realized that I would need to use that same fake name return label, so I returned them again. I ordered the size 7s, and they fit great. The Blondie pointy toe shoes are advertised as adjustable--wrong. If you try to make the two buckles tighter, the strap just drags on the ground, and no, you can't just cut it without damaging the shoe. The sling back is not adjustable, and it should be. I realize that this trust pilot review is going to get the same response from Wydr saying "we're so sorry to hear about your experience. Please contact our customer service team" and nothing will ever change. Shoes look great otherwise, except I had to go two sizes down from my normal size.

I have purchased more than 10 pairs of shoes from WYDR and was very surprised to find that I couldn’t be refunded for shoes purchased during a promotion. The customer service agent was very helpful in helping reach a compromise but the process is very long. I’m still waiting for an exchange and refund after more than a month. It’s very frustrating to wait so long to try on shoes that are purchased online and then wait even longer for resolution when it doesn’t work out. Wide width shoes are so hard to find and you can’t measure the comfort of shoes with pictures.

Received item quickly but return process is not as easy as it is listed. You are instructed to email them for a return label but it was almost 4 day process just to obtain a label as first email was responded to with a request to see if I wanted help finding a new shoe. Once I responded no, just to return they asked to confirm my address. Then another email was finally received with the label and I was told to notify them that I had shipped. Here we are 10 days later and I still have no refund. It’s too bad because i would like to try another store of shoe but I do not trust the return process.

I am a 7-1/2 EEEE, and have flat feet and heel spurs. (I can't stand ugly shoes - I'd as soon go out in running shoes as I would in a burlap sack.) I like shoes I can adjust through the day if necessary. I recently purchased rather dressy sandals which I loved. The slingback Mary Janes are beautiful, but one pair (a 10) is much too long (I can adjust the strap), where this pair, the exact size of the sandals which fit perfectly, are much too tight. I'll need to use a shoe stretcher, and make sure I carry them if I go to a dressy event. There isn't any place left where I can try on shoes. The sizing is 'hit or miss.' I believe I gave the sandals a 5-star rating - these are 3 for good service, but 2 for sizing.

Once ordered the shoes arrived in a timely manner, unfortunately they were too big so I had to arrange to post them back and instead of organising a replacement pair I decided to opt for refund and purchased a smaller size separately assuming I would get a refund. The new size is great and I have worn them a few times and they are taking a little wearing in but are really good quality shoes. So far I have only relieved a very small refund and am hopeful this will be rectified soon

I purchased the Reese low heel classic loafers but they are too long. I purchased their heel cushion and it was still big. These heel cushions stay in place and do not shift when walking. The width was perfect and the insoles really help with a more comfortable fit however the length was too big for me. When I wear them with thick socks the fit is good. But when I wear them with thin no show socks they are too long.

The shoes when they fit are awesome. I bought some perfect knee high boots that fit like a dream. but when I've returned items I had to follow-up repeatedly to ask for the credit/ refund.

I appreciate the variety of choices for wide feet. Definitely consider ordering a size down, especially if you are a half size. The boots are of pretty good quality, but the zippers on my boots really let them down. They are low quality and often stick.