Monique W.
Frustrated & Disappointed
My experience with Wydrs Studios has been extremely disappointing due to poor customer service and delays in the return process. I initially requested return labels on March 2. On March 3, I promptly confirmed my address and even provided screenshots of my order confirmation as requested by their support team. Despite following every instruction given, I still did not receive the return labels. In an email dated March 6 at 11:18 PM, I was told that the labels would be sent on Monday. As of March 10, I still had not received the return labels for the two orders. The lack of follow through and the continued delay in resolving a simple return request is frustrating and unacceptable. Customers should not have to repeatedly follow up for something that was already promised. I hope the company improves its customer service and response time because this experience has left a very negative impression.
Response from Wydr StudiosMar 13, 2026
Hi Monique, We're truly sorry about your experience with our team. With returns and exchanges, we do have processes in place which require you to confirm your details so that we can make sure that the return labels are made correctly and you have a smooth return experience! We have spoken internally and are working on how to make this a more seamless experience for customers moving forward. Thank you for your patience – if you have any further concerns or questions, please don't hesitate to email us at [email protected]