Woodwind & BrasswindReviews of wwbw.com

I purchased a Suzuki MDG-300 digital piano from these folks. I bought it on November 4th, and it was delivered a few weeks after that. I hired my very capable handyman to put the thing together. After spending almost 2000 on the piano and another $150.00 to put it together, it was dead on arrival. I called Brasswind and they told me I could return it. This is over a 200-pound instrument. I asked how I would accomplish this, and they told me to take it apart, then put it back in the gigantic box it came in. Then they would have a truck pick it up, wait for them to send me a new one and then spend another $150.00 to put it together all over again. This did not seem like the best option so I asked if I couldn't just get a technician to come over and fix it. I then got a list of technicians and finally got some one to call me back. I will say the customer service they hooked me up with is very good and they are very responsive. The upshot is that they won't have any parts until after February since all the parts come from China, so I am stuck with a piano I paid for that I can't use and won't be able to play until 4 months (at the soonest) after I purchased it.