Woodwind & BrasswindReviews of wwbw.com

I ordered Legere reeds which never arrived, with no answer to emails. After ordering them, a pupil's mother pointed out to me that they were selling Howarth oboes at totally implausible prices, so I was not surprised not to receive the goods. I raised a complaint with PayPal and was refunded immediately, which reinforces my view that this is a total scam site.

Horrific experience so far. After ordering trumpet mutes which appeared as 'in-stock' I received an email two weeks later notifying me that the item is not in stock and that they will let me know when it's back in stock. After a few emails to which I received no replies, I received another generic email notifying me of the same a few weeks later. A product that should have already arrived according to the status at the time of the order, is now way overdue (over two months!) and due to non-respinsiveness put us in an inconvenient situation with school performances coming up.

We brought an euphonium from the site and one of the valve was so sticky that it cannot be played. When I called the customer support. He said I should take it to the repair shop because they only sell the instrument and cannot help with any problems. To return it, I need to pay for the shipping on my own within 30 days. It is such a pain. Do not buy wind instrument from this online store.

Great Pricing and Excellent Customer Service

I ordered a hohner harmonica and then gave it a few days was checking tracking number trying to find it when it might be delivered all those things they gave a tracking number that was not identifiable I sent them two emails no response from them whatsoever I received my harmonica this morning and their website still doesn't tell me that it's been delivered or anything it's just like once it's out of there Warehouse you're no longer a customer that means anything to them. After all was said and done their harmonicas are a few dollars cheaper but it's not worth the hassle the drama or the BS never again.

I used to like this company and sent my instruments to be repaired by them. Now the problem is frequent unwanted emails from them. They don't allow a simple 'unsubscribe'. They require a separate email. This I did and they STILL pursue me. latest one today.

I ordered a mask two years(!) ago - so that my daughter could play clarinet in school… Today I recd a second call & voice message from them in two days...the message says - hi my name is ______. Im your account manager. I’d like to go over a couple things if youd want to call me back…” What?? On a Sunday even… Totally bizarre. Calls from scammers come frequent enough…

Any order triggers a flood of annoying ad mails and you cannot stop that! I hit unsubscribe 10 times, went in my profile to figure out how to stop any notification settings - to no avail. I keep getting bombarded by daily mails from them.