elleo
customer service.
the product itself was just not for me, it was a thick mascara like texture and when I applied it it just built off my eyebrow hairs making them longer and strange. I wanted the wonder brow for adding shape to my brows but it more or less just didn't work and I looked ridiculous. I suppose it depends if filling in thins spots, or have very light brows but I have black hair so I just wanted better shape from the product. I contacted customer service and was told I can return for a refund, but I had to send it to another address, no return label was included, or a professional recite with my order number, protect bought and amount paid on it. it just said wonder brow and dates, and a bar code. no phone number or email I had to contact them through the website for assistance. I tried to find a way to make the product work, maybe I needed to practice, but it's thick and heavy and I just decided it was not for me. by then I didn't have the packaging, so I was unable to get a label printed to send back, it didn't provide a lable, and I had to pay near 10 dollars to buy the appropriate container and shipping rates to send it back. on top of that I was told via email I would get confirmation when the warehouse received my returned package and inform me when my refund would be sent out and that once it is, it would be 3 to 5 business days. I said that was fine. I later called to make sure the package made it and a representative told me they got it and my refund was sent already and I should have it. I called fromu banks parking lot and I asked for my history and I never got said refund. I have sent emails to ask for a confirmation that the will be sent, or when it "was" or if it hasn't if they can so I have my refund, since then I have no longer gotten any returned emails and I spend over 60 dollars on merchandise. unprofessional service, and I am still waiting for a return to my account that I ordered in June. my suggestion is the product works for some or most perhaps I was a rare occasion, I'm Asian so I want eyebrow form..... but I ordered 2 wonder brow, and 2 mascaras, and a lip something? I would just remind u if u haven't tried something, not to give into the deals of buy 2 get 1 free, just buy the 1 and try it. I thought I would love it and I'd have extras and be all set. instead I had a product that didn't work for meveryone personally, and trying to send it back and have to pay out of my pocket to do so, and have yet to get any official verification on that except over the phone which my bank said isn't verification u less I had a couple formation number to the refund. I would not order from them again. ordering was easy but this entire return and refund has been a nightmare and I feel like they could care less to help me. no return emails after product was sent back, nor answers via phone regarding that it's being processed, but I was told I already was sent a refund prior 9-12 days before that. awful customer service. maybe it was a flower or glitch but I'm very disappointed and unhappy with the wonder company.
Response from Wunder2Oct 24, 2016
Hi there, thank you for sharing your feedback with us. We apologize for the experience you had. We try to provide all of customers the best customer service experience. This is not an example of good customer service and we're sorry for the inconvenience. We hope you decide to give us a try again in the future.