Customer
wunderkiss
Ordered product 8/22.... it's 9/14 and I have not received it yet!! I received an email on 8/22 stating my order was received. Then I received another email on 8/22 saying it was shipped which was a lie. On 9/2 I sent an email wanting to know why fed ex tells me it wasn't shipped yet. (after MUCH trouble trying to figure out how to contact the company). On 9/5 still no reply to my email so I called and was told they just automatically send out notice that it was shipped. Plus he had a real "oh well" attitude. Really??? #1. DO NOT send notice saying it was shipped if it wasn't. #2. If there is a backorder you should be contacting your customer to let them know and to see if they want to wait!!! You are the only company I have ever dealt with that doesn't. #3. Respond to your emails sooner. #4. Your customer service had no info on when it was expected and was not helpful at all. I don't know if I'll like the product or not, but I can't imagine I would want to go through this again for a tube of lip gloss. 9/15 - update - received it and it does absolutely nothing!!! no plumping, no tingling, no warming...nothing. Returning the product.
Response from Wunder2Oct 19, 2016
Hi there, thank you for sharing your feedback with us. We are sorry to know that you are not 100% satisfied with our product. We do actually provide a 30 day trial for our products and if you do not like the color or the product itself, we will be more than happy to provide you the information to do a color exchange or return for a refund as long as it falls within the 30 days. Please contact [email protected]


