Thaddeus R. O.
If I could do a negative rate I would
If I could do a negative rate I would. This company will put you on an automatic reorder subscription without your knowledge, until it is to late. I specifically ordered one tube of joint support of which I got at a promotion rate. I was not aware and nor did it explain clearly that the rate meant I would be automatically signed up for subscription. Now only to be told I can not get a refund as the product had already been shipped(which is not true). I called DHL and they had not received the package yet. The response I got from Wuffes help line was "I'll have my supervisor call you in an hour or 2. Probably just long enough to actually physically ship the product so they can say, oh well, sorry the product has shipped so to bad. I am so sick of companies like this taking peoples hard earned money on some B.S. auto refill they get signed up for secretly!!!!! DO NOT buy from this company!!!! They will take your money and give you the run-around!!!! Update(13Aug2024): the first person I spoke to was not much help at all. Just kept telling me there wasn't much he could do(I didn't feel like there was a whole lot of effort either) other than a partial refund and only did a partial pass down of info to the Supervisor. The Supervisor heard the complete story and offered a complete refund of which I am grateful. Thank you for understanding.
Response from WuffesAug 12, 2024
Hi there Thaddeus. We are so sorry to hear about this negative experience you had with Wuffes. We are truly sorry. We understand and know how exciting it can be purchasing and finding products to help out your furry baby, especially when they come in such amazing deals like 58% discount plus the free mystery gift. Sometimes, in the excitement of getting such an amazing offer, the terms and conditions can be overlooked and easily slip our minds. However, we can confirm that the order has been completely refunded. If you need anything else, please let us know!


