Kayleigh C.
Terrible Online Ordering Experience
I hate to change this review for the third time but honestly, I'm done. Their return policy is practically nonexistent and they wouldn't let me return a tree topper that was not the size I expected. Then they contacted me immediately and promised to send a new star instead of giving a refund, so I was more open minded because even though I didn't want either star they were willing to be accommodating which I appreciated regardless. However, it was broken upon arrival and I have no more time or energy to deal with it. The star was ridiculously expensive, they didn't allow me to return it, and their "bigger" star which they promised to send to make up for it was still tiny and broken upon arrival. I wish they'd just allowed me to return it.
Response from WTN EssentialsDec 10, 2025
Thank you so much for your honest feedback! We’re glad we could turn things around and make your experience a positive one. Our team is always here to help, and it means a lot to hear that our communication and support stood out. We truly appreciate you giving us the chance to make it right! 💛