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WTF Notebooks USA (wtfnotebooks.com) has 277 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
wtfnotebooks.com
Website
wtfnotebooks.com
Category
Office Space & Supplies
Listed on Five Star Index
2026
About these reviews
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The company replied to 81% of reviews.
Latest
Most recent review: September 2026.
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They promise 3 to 5 business days so surely ordering on December 11th would make it in time for Christmas! Well not so! When I contacted CC to inquire they blamed it solely on the carrier which is ridiculous since the company selects the carrier and time frame. They also stated it is within the 3 to 5 day promise. Seems they work on a different calendar then the rest of us! When people order they should state not guaranteed before Christmas after a certain time frame especially when it is this far in advance. 🙄 This was my 1st purchase and will definitely be my last.
TG
Tina G.
Bad experience
I ordered 12 unique notebooks for a fun gift exchange game at work. They sent me only ONE and by the time I found out, it was too late to get it corrected before our party. My favorite part is that they won’t send me the rest of the order but refused to refund the entire cost so I’m stuck with one notebook that I don’t need or want and can’t play the gift game at all. Bad experience. Will not buy again.
KH
Kelly H.
Though the product is cute
Though the product is cute, I was very disappointed with the customer service. I reached out to them PRIOR to ordering gifts for co-worker party because I needed to confirm I would receive them by a particular date. I explained that if I would not receive them in time I could not order them. I was told I had plenty of time to order. $210.00 later, I did not receive them and had to rush to purchase 13 gifts at the last minute. They basically said it fell within their shipping guidelines. I guess they do not hold themselves accountable when THEY tell you you have plenty of time to order and have them by a certain date and then failed to provide them. If not for their confirmation I’d receive them, I would NEVER have ordered. They did not so much is offer any sort of refund. Terrible Business Practice. Think twice before ordering. I am reaching out to my credit card company for a chargeback.
JD
JDAIrish
Good concept - Cheap quality
The concept is great, but the execution falls short. The notebooks are overpriced for the quality provided. Unfortunately, they feel very cheap—the spiral binding is misaligned, pages are unevenly cut, and overall construction is poor. I would not recommend paying a premium for these.
AK
Anita K.
DO NOT ORDER FROM THIS SITE
DO NOT ORDER FROM THIS SITE, they cashed in 60 euros in August, but until now, never delivered any notebooks.
These were supposed to be a gift, so in one go, they managed to rob two customers!
Response from WTF Notebooks USANov 9, 2024
Dear Anita, thank you for sharing your feedback.
After attempting to resolve this issue with you, and ultimately issuing a full refund, please allow us to provide our perspective on the situation in response to your review.
As we have established, and you confirmed in your emails, there was a miscommunication between EU customs and yourself/the recipient. Although this is not something we have any control over, our customer support team continued to make every effort to assist you with this issue.
We acknowledge that there were a lot of moving parts (from customs to shipping carriers), however this is standard procedure when ordering from a non EU-country to the EU. As an alternative, we do offer Priority EU shipping through DHL only, though customs procedures would still apply.
We regret that your experience with cross-border shipping was frustrating – and although we would also have preferred for the order to arrive, we hope the refund provides some resolution.
SB
Shanika B.
Not great customer service when there is an issue.
I really wish I could say good things about the customer service. I contacted them earlier after noticing my order being sent through USPS while the other was sent by Fedex. On that I received a timely response, I also relayed that the horrible service in our area from USPS and preferred another carrier and also to have a phone call. It said contact them back if there are issues with the order. The next day received a delivery text came home early to no package. Went around to almost a dozen neighbors, nothing. I immediately sent an email regarding the issue. It is now almost 48 hrs later and nothing. I have sent messages through the support email and social media channels as advised (because they don't provide phone calls) and still no return response on this. I need these tonight for our company christmas party. So I only have 6 of the total 19 books ordered. Worst part is that I go back to the little chat on the page and see my history and actually see that my message regarding my missing items was viewed a few hours later after I sent it. This has really been the worst experience yet I have had so far with ordering online.
CH
Cheyenne
For $17.95 and up these notebooks could…
For $17.95 and up these notebooks could at least be standard size (8.5 x 11), or have additional appeal such as notes on the pages. I just paid 17.95 plus shipping each for 3, small notebooks with writing on the cover and nothing else but an ordinary notebook. The covers were bent from the shrink-wrap put around them, the spiral binding was bent on the ends. Sure it's made in the USA, but your quality is poorer than products made in China for half the price. I will not buy here again, and now I don't have Christmas gifts for people because I am ashamed to present these to anyone.
Response from WTF Notebooks USAJan 10, 2022
Thank you for your feedback, Cheyenne. We're sorry that our products didn't meet your expectations. We try to be as transparent about our products as possible, and we share all the specifications on our website, including cover thickness and page count.
However, if the covers and spirals were bent from the shrink-wrap we'd love the opportunity to provide you with a solution. Please get in touch with our customer service team, as we would be happy to resolve this issue for you.
With regards to the price, if you bought 3 notebooks, you will have received our 10% bundle discount, and shipping is free 😉
We believe our prices are fair as every one of our notebooks is custom printed in the US. However, we also understand that quality perception is subjective; and again, we're very sorry that the product didn't meet your expectations.
MH
Monica H.
These are very low quality notebooks
These are very low quality notebooks. Don't buy & plan to give as a gift - you'll look cheap. I would NOT recommend these notebooks to anyone.
Response from WTF Notebooks USADec 11, 2021
Thank you for your feedback, Monica. We're sorry that our products didn't meet your expectations. In order to allow our customers to make an informed decision, we try to be as transparent about our products as possible, and we share all the specifications on our website.
Our notebooks have proven to be very popular gifts, and we receive a lot of positive feedback, however we acknowledge that it's impossible to cater to everyone's expectations.
We have taken your feedback on board and will continue to strive for 100% clarity about our products and processes, and to make these details more obvious on our website.