The Wall Street JournalReviews of wsj.com

make it very hard to cancel. Scam trying to trick you into paying the much higher renewal price

Extremely hard to cancel, you cannot cancel online --> stupid

For the majority of users, you must call them to cancel. That's a very outdated way to do things, and incredibly unethical. Their news material isn't too bad, but they deserve poor ratings from their cancelation policy alone. As of this review, there are only 4 states where their cancelation policy is different.

Overall, I think the paper is professional. However, I don’t like their online format now — I used to be able to look up Kimberly Strassels articles or other opinion pieces but now they are impossible to find. Why this is - I’m wondering …

As a foreign person not living in USA or having a citizenship from this country, I feel WSJ customer service as outrageous, backward thinking and simply abusive. I thought they were up to international standards of care for the customer but the mandatory process of calling by phone during fixed working hours to a call center in Europe to cancel my online subscription is simply unbelievable. No online canceling option in 2021, I have spent my precious time figuring out how to cancel this crap. Completely disappointed, and will told all and anyone of the people that i know who will like to get any online subscription to not get WSJ membership online ever! I can not believe I am still a subject to the same stupidity than other Americans.

I am so fed up with these people. Its very easy to sign on, its proving impossible to cancel the online subscription.

We're in 2021 and you still need to call the phone like a goddamn troglodyte in order to cancel the subscription.

Total scam. I'm so disappointed. I signed up and found I didn't like the content or read it, and the customer portal has no links to unsubscribe. The number from Australia is answered by a robot and no one ever picks up. It's a waste of my money and terrible customer service. I will be contacting the ACCC in Australia for advice on breaches to Australian fair practices and trade laws.