The Wall Street JournalReviews of wsj.com

Agreeing with the other reviews - this is close to fraud and highly questionable business practice in an attempt to trap people in subscriptions. Shameful.

If you wan't to cancel subscription then it can't be done online on your customer login where they could have made a button for it, you have to call in by phone. That is only to prevent people to unsubscribe, it's really bad customer service. The newspaper is okay, but the inflexible customer service makes it bad, could be nice to cancel and resubscibe again easily. I have tried several phone numbers they have listed as customer service i europe and they where out of service. This IS a scam.

Horrible company. Easiest way to sign up and take your money then it’s pretty much impossible to cancel the subscription. Please stay away from this company look at all the other reviews.

Cancelling is designed to be as inconvenient as possible to deter customers from leaving. Advice: don't ever subscribe in the first place.

I canceled the account on October 31 2020 over the phone. Started getting charged again THE NEXT DAY and didn’t notice. Now here I am, almost 2 years later, having just canceled “my second subscription” that supposedly I RENEWED! Why on earth would I cancel, and then renew the next day? Obviously it was a mistake, or someone didn’t do their job right. Now I’m waiting for a call back. I spoke with a rep and a supervisor who both told me there’s nothing that can be done, we have a 0 refund policy. Yeah, let’s see about that.

Terrible. Cancelation is borderline scam! Don't sign up with this company, save yourself the trouble.

The process to unsubscribe is purposefully designed to be inconvenient to deter people and squeeze more money out of them. Where I would have resubscribed to WSJ again in the future with a respectful and transparent unsubscription process, now I will never be a return customer. Poorly done, WSJ.

Only getting one star as newpaper info itself is good. Beware -- they will lure you in with a $4 per month rate, then it will creep up to $20, then they will start doubling that (they recently just randomly charged me $38.99 without prior notification) -- all without notification. If you can get past a virtual chatbot, to a live human outside of the USA, they will also attempt to not let you cancel until after they have taken another month from you at the doubled higher rate. All the while, the out of our country agent, will not provide you with a copy of your agreement they say you signed online, nor will they provide you with proof of cancellation with the actual date. It will refer to "Cancellation at the END of your term" which is left open-ended and vague to suit their crooked subscription practices. Turns out that means the end of another month. Consumers need to make sure they turn off automatic payment each month, as they will keep charging your card. Let them fight you for your money just as hard as they try to prevent you from cancelling after they choose the amount they want to charge you. They should be prosecuted for predatory, unscrupulous consumer subscription tactics. At least California has a subscription cancellation law in effect due to companies such as the WSJ/Barrons.