Abby S.
We first purchased the re-stickable …
We first purchased the re-stickable foam backed board (the largest option available) but it never stayed put, the edges curled, and eventually fell off the wall all together, approximately 2 weeks later. We were unable to return the board since the window for that had closed but did exchange it for the original version-- which was cheaper than the $160 I paid the first time around... so out some money there. When the original version arrived it did include a free marker but it was open with the cap stuck to the other end like someone used it and threw it in the tube, of course the marker was dry and unusable. We haven't installed the original version yet but can't say we are that excited to do so. Three stars since I haven't installed the original board yet and the exchange process was easy and customer service was pleasant to work with.
Response from WriteyboardJul 26, 2017
Hey Abby - thanks so much for the feedback. We take our customers' input very seriously, and we back our products 100%. I spoke to you back on the 18th of July, when you requested an exchange. There was no need to return the 4x8 foam board since it's been used and not in resellable condition. And, from what you've mentioned about the marker that came in the 4x8 classic, it sounds like it was damaged in transit. A new marker is dropped down into each and every one of our WriteyBoard tubes by our manufacturer. Our apologies that it arrived not in tact. I'm going to refund you the total cost of your initial order, as we want to make this situation right. Please let us know if you need anything else. Have an awesome week.... cheers! The WriteyBoard Team



