Marcia P.
Have still not received my order.
Have still not received my order.
We stand behind everything we sell, and our promise has not changed since 1961: If for any reason you are not 100% satisfied with your purchase, let us know – we will make it right. If you would like a refund or exchange, please return the product within 30 days in the same condition in which it was received.Unlike some companies, we’re not afraid to print our phone numbers. That’s because they’re answered by real human beings right here in Ohio — not by computers. You can count on prompt, personal attention from our experienced staff.We’re proud to offer the fastest service of anyone in the mail order business. If you order today before 4:00pm Eastern (weekdays), it will be on its way this afternoon.For over 60 years, in addition to same day shipping, Sporty’s has offered same day returns and same day exchanges. We know of no other company who does this!There’s nothing worse than buying a product that looks great in the catalog, only to be disappointed when it arrives. That’s why we thoroughly test every product we sell before adding it to our selection; if it’s in our catalog, it meets our high standards.Sporty's guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just mail or fax us the ad, and we will match that price.
Wright Bros (wright-bros.com) has 305 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Marcia P.
Have still not received my order.
customer
The die cast cub model is very small. It would be more appropriate sold as a Christmas tree ornament. Workmanship is good if you stand close.
Michael M.
Haven’t received item yet.
Response from Wright BrosFeb 14, 2023
Good morning, our customer service has your information and will be in contact. Thank you!
Sixtynine
The Marine one model is great, but the stand is awful. The stand broke from the weight of the model and the wheels broke from the helicopter. Now the model is destroyed.
Lisa C.
I was attempting to replace a front landing wheel on a raptor F22 and I had bought the plane elsewhere. And my 9 yr had lost it first time flying it And I had searched the internet so I was so excited when I saw that your website happened to pretty darn close to the same plane and you carry replacement wheels. Well what I got was landing gear kit for #9999 and that set of wheels would not work a Raptor F22 regardless what website you bought. I reached out to customer support because obviously what I got looked nothing like the 3 set of wheels displayed in my email recite and customer support told me he can't help me because I bought my plane else. I just wanted what was displayed in the description.
Customer
Contacted company to let them know packaging was inadequate (padded bubble mailer) and that the item box was severely crushed by the mail handlers (my guess), thus destroying all collectability value. Company customer service did respond saying they would talk to their shipping folks about it. Rating is based on product condition as it was received.
Response from Wright BrosAug 3, 2022
Thank you for your review. Our customer service will be in contact about a replacement. Sorry for any inconvenience this has caused.
Liz G.
This is False advertising and I’m Very disappointed and so sick of buying overpriced stuff from China advertised by ‘good ‘ol’ American companies’ that are just getting rich off of me. My bad. I bought the B-17 Flying Fortress Bomber Long Sleeved Athletic Shirt as a gift for my husband because the description says it is all cotton, as he is allergic to polyester. QTY: 1 Shipped: 1 PRICE: $24.99 on 05/27/2022 Here is the description online: Exclusively designed by Sporty’s Wright Bros., our B-17 Flying Fortress Bomber Long Sleeved Athletic Shirt celebrates the legacy of the Flying Fortress with a B-17 silhouette across the front with bombing raid markings down the right sleeve and our custom tail art down the left sleeve. Centered on the back is the American Flag. Made of 100% cotton/lycra mix for a comfortable fit. All designs are sublimated. I received the shirt yesterday . It it 10000% NOT cotton. The tag reads; 95% polyester 5% spandex. Not only is this false advertising, but now my husband is out a shirt, I’m out $25, my time spent to find and buy this item and now more time to spend paying for sending it back. Everything is a lie. Grabblers.
Response from Wright BrosJun 3, 2022
Sorry about the issue you experienced with our B-17 Long Sleeved Shirt. Our customer service is going to refund your order and we're going to investigate the label vs. the copy description. Thank you for bringing this issue to our attention.
Al
Recently bought a Plane Tag. quality of the product was so bad I’m done buying products from this place
Response from Wright BrosApr 1, 2022
Hello, sorry to hear about your experience. PlaneTags are actual pieces of metal from retired aircraft and no two are alike. Was there an issue with the Tag you received?