Susan G.
If I could give 0 stars i would
If I could give 0 stars i would. I have attempted to contact customer support 3x - no response After 3 months this is their rug Ripped, disintegrated while re- positioning Their warranty is bogus

Discover WRGHome, where style meets quality in every rug. Our customers love the durability and design of our range, from washables to bestsellers. Join our satisfied community and see the difference! Area rugs, non slip rugs, washable rugs, mats and more! WRGHome by World Rug Gallery
WRGHome (wrghome.com) has 163 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Decoration & Interior · New Jersey, New Jersey
Excellent

Decoration & Interior · Somerset, New Jersey
Excellent

Decoration & Interior · Dayton, New Jersey
Great

Decoration & Interior · Clark, New Jersey
New
Showing 21 reviews with 1 star · Clear filters
Susan G.
If I could give 0 stars i would. I have attempted to contact customer support 3x - no response After 3 months this is their rug Ripped, disintegrated while re- positioning Their warranty is bogus
Thomas M.
I have emailed to find how I can return items and I never get a response.
Response from WRGHomeJul 22, 2025
Hello, Thank you for reaching out. We're sorry to hear you didn’t receive a response. We’ve checked our records but, unfortunately, couldn’t locate your previous email. We’d be happy to assist with your return. Please feel free to email us directly at [email protected] We look forward to helping you! Best regards,
Diann R.
Never got my rug ordered from someone else reported it never got an answer and no money back so you can guess how I feel about your company Right after I wrote this I got a reply and they gave me a refund so that was what I wanted but let them know that if they had a customer service that I could call it would be a lot better
Response from WRGHomeJul 1, 2025
Dear Customer, Thanks for your feedback, and we're sorry to hear about your experience. We reached out via email last week regarding the refund process and are here to help resolve any remaining issues with your order. Please don’t hesitate to get in touch if you need further assistance. Wrghome
Debra B.
It was delivered to the wrong address and I never received it so now I’m out $70.49. I will never order from you again. You need to make this right please send me a credit for what I never received.
Response from WRGHomeJul 1, 2025
Dear Customer, We're very sorry to hear that your order was delivered to the wrong address. We completely understand your frustration, and we want to make this right. We’ve already processed a full refund and sincerely apologize for the inconvenience caused by the carrier issue. Thank you for your understanding, Wrghome
Gilda P.
You did not send what was ordered. I need a return label. I'm still waiting. It's taking longer to get a return label than to get the rug.
Response from WRGHomeApr 24, 2025
Dear Customer, We’re really sorry to hear that you received the wrong item. We've sent a free return label to your email, so you can send it back at no cost. If there’s anything else you need or if we can help in any way, please don’t hesitate to reach out—we’re here for you! Wrghome
CA
Have attempted many times to submit a return, per the company’s return policy, and have had no response.
Betul A.
I didn't like the quality at all!! Thanks
Em
Got a completely different style than what I ordered in the picture.
Response from WRGHomeMay 10, 2024
Dear customer, We're truly sorry to hear that you received the wrong product. Please know that we're here to help. Don't hesitate to reach out, and we'll assist you with the return or resolving the issue in any way we can. Please send an email to [email protected] Thank you.