WrenchReviews of wrench.com

Overpriced by 50%, charges you an extra 250$ to come out, including the price!!. I've used his company twice now, not worth it. The second time I had to cancel they say they give you 24 hours I canceled in 2 days. And then they still took money from me for cancelling. The first time I use your company they didn't even fix their problem and I had to take it to another auto mechanic. NOT WORTH IT!! They were charging $800 for a starter that I got for $350. Put in by a certified mechanic

It looks like I'm here to pile on with everyone else. I recently had an appointment with Wrench. David, the mechanic, was very helpful and identified the problem as a frayed belt. He removed the belts and told me to wait for an updated quote and to order the part. He warned that it may be more costly due to the type of vehicle, but that the service would be possible. David was great. Unfortunately, it was all downhill from there. I called Wrench customer service and was told that they do not provide this type of belt replacement service for my car. I understand that it required special attention (something about an engine lift), and I was willing to pay for the service. Instead, they charged me a $150 diagnostic fee, knowing this service wasn't feasible in the first place. Promoting a service that isn't possible for Wrench, while charging me a fee along the way, should be illegal. I had the misfortune of not reading Wrench's reviews before booking the service, and now I know I made a mistake by picking them. Charging an upfront fee for a service that knowingly wouldn't be provided amounts to fraud, which is what I'll be arguing to the Better Business Bureau and my credit card company. Charging honest people $150 and then not working on their cars is a nefarious way to make money. I'm surprised such a good business idea resulted in such a broken business model. Hopefully you read this review prior to using Wrench and use a local mechanic instead. Please, do your research before wasting money on Wrench.

I am here to add to the horror stories of this company. My husband called them to come and fix his truck that would not start. This truck had a history of electrical problems and it was acting up again. We have emergency road assistance for car jumps, ect. The reason why I say that is, the mechanic came to our home and told my husband he needed a new battery. My husband explained to him that it was more than the battery. The guy refused to do anything else to the car and left. The car did not start the next day. Our roadside assistance company came by and tow our truck from in front of the garage so that we could get our other vehicle out. I spent more than 4 hours trying to reach wrench to come back and fix the real problem. They finally answered. Yes, they are rude and condescending. They finally agreed to have the guy come back out. But will charge us another fee if the problem is the car battery. Well guess what, He came back, jumped the battery and left again. I finally was feed up and had the truck towed to a car shop. Where they fixed the car. There was something preventing the gas to get to the engine. I called my credit card company to dispute the charge. This is the kicker. The Wrench company said that we had hired them to come to our home and only do an inspection. An inspection! This says they had no plans to repair my vehicle. They were just going to look at it. This is a scam. My feedback. Don't waste your time or money. They are not mechanics.

Communication is awful. Website didn't work. Phone is AI and kept saying it didn't understand. Did get an email back but then they never followed up. ZERO STARS

What went wrong is customer service is horrible, they talk to you like you are gum on their shoe and have No interest in helping. I scheduled an appt granted it was early morning but I got stuck at the airport as my car battery died, I managed to get it started drove it home with all thoughts of someone would be to my home to replace it this day, customer svc calls and says No appt wasn't made in time, well then why did you accept the job? All I got out of them is we can reschedule another time, no that is unacceptable as I am out of a car. You confirmed appt get someone out here. Word salad. Five hours from scheduled time and nothing. Horrible way to run a business. Wouldn't recommend.

Do not contact this company whatsoever. Poor communication. Installed wrong part on a vehicle and left it inoperable stuck in the driveway. Never received a call from management. I had to get the vehicle towed in to get repaired with the correct part. They refuse to address the wrong part issue. Continue to say I wouldn’t pay for a diagnosis and they installed a part. The WRONG part! Do not recommend them at all. Horrible.

A moment ago If I could give zero stars, I would.... Had an alternator replaced by this company one year and two weeks ago (conveniently out of warranty). A belt popped a couple of days ago. I replaced the belt myself. Went to start the vehicle and the belt was off again. I noticed that the pulley of the alternator was out of line with the other pulleys. Upon closer inspection, I saw that the bolt securing the bottom line of the alternator wasn't secured properly. Wrench/Your Mechanic wanted $170 for a diagnostic that did not go towards the labor. The alternator replacement was just short of $900.00. This was clearly their fault. Use at your own risk. I wouldn't refer them to someone I didn't like.

This whole operation is a scam. They took $150 and told me that the mechanic would be at my house between 730 and 930. I got a text from him saying that he was going to be late and wouldn't be there till 1130 then he told me that he's only coming to diagnose the car and that the repair was going to be handled with him. I spoke to him on the phone and he gave me a sob story so I said OK come on by he said I'll be there in a half an hour an hour and a half later he sends me that he's going to arrive at my house in 10 minutes then he canceled because I told him that I no longer wanted with a company that handles business like this, they told me they weren't going to charge my credit card until after the work was done and I noticed that there was a charge on my credit card. And the story nobody showed up. Do not call this company it seems like it's just a pimp service for people that say their mechanics.!