WrenchReviews of wrench.com

Don’t trust this company they take your money after you accept the quote and call you back saying that there was a mistake in the quote and have to increase the price we will be calling the state attorney for false business practices

Got an estimate on doing my fuel pump . First time he came out and said he would have to come back because he didn’t bring his lifts . 2nd time he said he couldn’t do it because his lift was in the way of it . They charged me 160 dollars for nothing. This company is a rip off. Save your money !!

I had great expectations, met the mechanic, felt confident, viewed the quote and estimates. I went to look at the estimates online and schedule......all of its gone! As if nothing happened! They left one comment in the very bottom of the page. When I tried to leave a review, unable it says. When I tried (several times) to contact customer service, I got an AI who said they were trained to handle my concern. What a waste of $150. I doubted the negative reviews but don't. Go somewhere else where there is a legitimate point of contact and shop.

They damaged my car . Changed the pricing. Came late and now won't return my calls or emails . The mechanic did something to my car door and now it won't open at all. Don't use this company.

Absolutely the worst. Got a quote to change a battery. They increased it and additional 100 dollars. I canceled and got charged a $150 cancel fee. AVOID THEM AT ALL COSTS!!!

They charged $150 just for diagnostics. The mechanic, David said he would come back to change our battery out the next day. We never saw or heard from him again. He charged my husband an extra $100 to replace our headlights, then we find out he didn’t even do it. He took the headlights that we purchased off of Amazon and apparently kept them for himself because they are not on our car. So he stole our headlights. I would not recommend this service to anyone under any circumstances!

You took money out of my account for the service you didnt perform. I made an appointment you cancelled and said I have to reschdule which I didnt do I cancelled but you still took the money out!

Scheduled an appointment for service a week in advance. Two hours before the scheduled service time I received a text that, "due to unforeseen circumstances, your technician is unable to complete the service." This was very frustrating because now I still don't have a working car. Also, the company makes it very clear that if I was the one to cancel, I would be charged $150 dollars, but then they can cancel willy nilly leaving me out to dry with impunity. After my first call to customer service, the representative gave me a $25 dollar discount for my troubles and was going to find the next earliest appointment and call me back shortly. I never received a call back, and after an hour and a half I called again. After insisting to stay on the line this time and waiting about 10 minutes the representative said the next earliest appointment would be next weekend. I cannot go another week without my car so now I am left scrambling to find a company that will actually perform the work when scheduled. Company was unable to perform service as scheduled and unable to rectify the problem in a reasonable timeframe. Stay away!