WrenchReviews of wrench.com

Run run run away from this company. They don't honor their work and do not offer any refunds. Long story short you will spend a lot of money and most likely not have a fixed car like me.

Don’t waste your money with them.Horrible customer service and quality.

They didn't show up for the first appointment. The next appointment the mechanic came and said they sent him with the wrong parts. He couldn't complete the job, unless I could wait for him to go get new parts. My timeline didnt allow so he left without any work. I was invoiced for diagnosis. I called to say that no work was done because they didn't have the parts. Stephan would not reverse the charges. I was even texting with the mechanic that showed up and he said that wasn't right. They can't charge for a service that they messed up. Stephen wouldn't let me patch the mechanic onto our call. he said he didn't care and he made his decision,

I made an appointment for a mechanic to come check out my car in Houston, TX in the kingwood area,the guy came and told me that I need it a part for my car to work.I pay $64 for the part and $150 for him to do a horrible job and made me spent $64 and something that is wasn't even the problem .after been on the line waiting for 2 hrs 5 minutes to talked to someone and I got was a machine telling me your called is very important for us someone will be with you shortly. TOTAL LIE AND WASTED OF TIME. The customer service is horribly. I should it read some reviews before getting this people to waste my time and money

Long story short! Installed wrong Power Steering pump on first try. Came back with correct pump and not working. I took to another dealer (after they said it was the car not steering because of another problem I previously had repaired) and found it was leaking badly. Wrench (same mechanic) returned installed another pump and the steering did not work. I was charged an additional $175, even though it was not fixed, thus still under warranty. Mechanic indicated it was "probably" the Power Steering Hose. Gave me an estimate of $525, which I did not respond to. Each of the four times the mechanic returned it was always another problem causing the lack of proper steering. I spoke with Wrench and expressed my dismay, especially with an additional $175 and they finally reduced it to $75. What a wretched, frustrating experience with a company I will never do business with again.

No Piece of Mind in San Antonio, TX. Wrench worker came out on January 25, 2025 to replace valve cover gasket. He broke the fuel filter along the way. He was sent out a few days later to try and fix the car that was unable to be safely driven. He wasn't successful replacing the fuel pump and the car was unable to be safely driven for a 2nd time. I notified the Wrench of my car being towed to the Dealer for repair, and the next day I emailed them the price and problems the dealer found. The dealer stated that there was leaking oil from the valve cover and that the fuel pump was not done properly and they both needed to be replaced. Wrench didn't respond to the email sent to them, and the work was done so that I could turn in my rental car that Wrench refused to pay for on day one when their worker broke the car. Wrench refused to pay for the work, the car rental, and refund me for their bad work. The total is close to $3000. Now I will have to go to the courts to possibly sue the mechanic. Wow...and I trusted Wrench. They only have been denying.

Mechanic did a botch job and broke pieces on my car and tried to cover it up. A different mechanic with the company came out and confirmed this. My car is inoperable and has been for a week. They have zero urgency in getting it fixed and finally agreed to replace my whole fuel line the guy messed up. They then without me knowing tried charging me a portion of them fixing the mistake and the reasoning from customer service was because they already spent a lot trying to fix it! They won’t compensate you they provide no rental car for screwing up your car and will charge you more unauthorized by you in hopes you don’t notice. This company is a complete scam.

Had an appointment set for Thursday sat around for 2hrs with no email or phone calls finally I CALL 5mins past my appointment slot and apparently small issues with with billing but by the time we sort it out and have my card pre charged now the mechanic won't respond to if he's still available for the day..... Was supposed to receive a call back from dispatch to finalize appointment time....as I'm waiting 3 different time availabilities pass and still no call back so I rescheduled myself for a mid afternoon appointment today... I was out of town for a funeral (that I expected to be able to drive to myself!) and didn't arrive home till 7... I go to test my car and now my steering wheel which was perfectly fine before won't budge at all! So now my car is even more broken than before and I check my account and after all the bullshit on top of everything my quote went up