WrenchReviews of wrench.com

Wow, really wish I had read reviews first. Have already paid, and they keep "rescheduling" my repair. Meanwhile, I am taking Ubers, and my car is dead in a shopping center parking lot. I will spread the word on every social media outlet I can find. HORRIBLE

This is not a good. Ompanyvwho cares about their clients. I should have checked the reviews. My horror story. I needed to replace my alternator. I like the idea someone coming to my house and a warranty. Bad decision one they replaced my alternator my car stopped working. When I called aboyt the alternator (560) they told me I had to pay for another diagnostic test (150) this is my second one. On my way hone from work. My car broken down and had to be towed. When I called Wrench has a tow truck, how convenient( 200).After they did the test the mechanic told me it was my crank shift (350). So they changed that. I am taking UBERS to work for two weeks 80 dollars a day. After tge crankshuft was replaced my car had to be jumped 3 times ny the police. Call them back. I had to pay another 150 just for them to come back. Spoiler alert say up. Now I get a new battery on May 9, 2025. No my auto lights don't come on. My raido light goes in and out. While I was driving to work. The car stopped abruptly and I almost hit a concrete wall. When I called the to tell them my issues. They tell me to pay another 150 to have a mechanic ro come out. Nit caring that I could have died. Where are the caring place who looks at vechile and yind out what the problem is before they start quiting a price. Never mind I spent clise to 3000 for parts and still no cat. I had to leave it parked at work. I amluterally scared to drive it. I'm going to get hurt or some innocent person will. Please beware.

Horrible experience, I recently moved and had to leave my car in the old area because although it could run there was smoking coming up from the valve cover gasket needing replacement and the coolant leaking too fast. I moved 40+ mins from where my car is parked. I had a diagnostic ran 11days before getting it fixed. Not only do my car no longer run both diagnostic tests are different from another I was told I would have to pay for an additional diagnostic test and if the problem is what is listed that he worked on I’ll be charged like they don’t charge before coming out.

The mechanic came in a pickup truck not a van with tools. He misdiagnosed 2 issues and never offered to fix anything. I paid $160.88 for a bad diagnosis and no solutions. Tried to get at least part of my money back but nothing from the company.

Took my money then text me and said that my appt had been canceled because there was no mechanic in the area to come. GREAT BUSINESS TAKING MONEY THEN CANCEL SAYING CANT GET MONEY FOR 3-5 BUSINESS DAYS DF??! NEVER AGAIN HORRIBLE COMPANY

They are HORRIBLE - I set an appointment on 4/30 and they have me a time of 11-1 on 5/1 - I took the day off work and they didn’t show but took my $150. They claim the reservation didn’t come through but when I called and gave them my phone number they had all my details!!! Now they are saying I have to wait until 5/2 so that’s another day of taking off work!!! Your system not working is yall problem but I’m losing financially because I have to take two days off work.

Worst service ever. Tech who came to fix my car, damaged it and wouldn't come to fix the damage he did. Run away from this company, I put a claim with my cc for negligent service.

Needed o2 sensor replaced. First Wrench mechanic showed up with the wrong part. Had to reschedule for the next day. 2nd appointment. He put the part in but problems persisted. Scheduled a 3rd appointment for a diagnostic. Mechanic #2 told me the o2 sensor put in was faulty but not to worry, it’s under warranty and he’d replace it for free so I set up a 4th appointment. Unfortunately, that mechanic decided to cancel our appointment over an hour after he was supposed to show up! Had to make a 5TH APPOINTMENT with my now 3rd mechanic. That mechanic practically tore my car apart but said he couldn’t replace the part. After he left, I received a call saying I would have to buy a 2nd o2 sensor since apparently the original mechanic put in the upper stream instead of lower stream. Oh, and I’ll have to make a sixth appointment and pay again for a brand new part. I had a part replaced, but it turns out didn’t even need to be replaced, but still have yet to get the correct part. I’ll check back if the 6TH APPOINTMENT goes any differently, but at this point, I cannot say enough negative things about this so-called service and would never recommend it to anybody! They’re cheating me out of $250 and I hope they enjoy it because it’s the most expensive money they’ll ever make! Six appointments and having to pay doubleheader to cover for their mistakes is beyond ridiculous!