WrenchReviews of wrench.com

Had an appointment for alternator replacement and a/c diagnosis at 8:30…received no confirmation text or eta notification until I HAD to call them an hour and a half after the fact! The technician finally said that he was wrapping up his last appointment…still no eta and then out of no where said that he wasn’t going to be available until next week and that i needed to go to the app to reschedule?? When i asked him why because i had been waiting for two hours PLUS they had already taken the money from my account, he said it was because O’Reillys didn’t have an alternator? I asked if he could check an autozone or something to be considerate of my time and money that they already took and he didn’t care and said he escalated the situation to operations? When i called customer service they did not care and didn’t offer any help or solutions. Terrible customer service, clueless technicians, waste of time and money. DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. And whatever you do…DO NOT USE THEM!!!!!

Wish I had read these reviews first. Pre-billing. Rescheduling. Finally fix one problem, but mechanic leaves with the underside of my car not put back together and a leak in the garage.

Scheduled an appointment for a service with them they took it and charged me immediately. Had no contact the day of the service until I called an hour after the guy was suppose to be there only for them to cancel over the phone saying it isn't a service they offer even though it's on there site as an option and they took on the job initially. This all after having to work around them not making it to location all week. Save your time and effort and just call a toddler. You'll get quicker and better service anywhere but here.

Fraud. Awful. Made appt to get my battery replaced so car could be sold today. Made in appt for this morning. Confirmation. They cancelled. I was told only $1 would be put on my card. I made a 2nd appt for today between 2:30-4:30. At 5pm no on called/showed so I called and got another cancellation. I got a FRAUD alert from my bank. They CHARGED 427.66 to my account YESTERDAY, then broke two appoints. They offered to set up a 3rd appt, but I have to pay ANOTHER 427.66 to a company that charged in advance, then no showed two appoints. They do not GAF.

Terrible service

I scheduled to have my water pump replaced and once they showed up they did not have the tools to perform the job. The mechanic informed me that Wrench would be contacting me to have another person come out to complete the work, but after no call, email, or text I called their main number. They informed me that they would be charging me $150.00 for a "diagnosis" because the mechanic came out (the mechanic without tools). Their service is completely worthless and a waste of time in my opinion.

Don’t use this company if you want to keep getting your appointments canceled at the last minute. Horrible experience rescheduling my days around their “appointment windows” just for them to cancel each time.

My Google review is more detailed but this company is a scam I will be contacting the BBB tomorrow or Monday morning!!