WrenchReviews of wrench.com

I was told initially my card would be charged one dollar and that the full price of the service would be charged after completed so to be safe I took my money out of my checking and put it in my savings account. They then went and charged the entire amount to my card after they said they wouldn’t in writing, resulting in me now acquiring several different bank fees because they weren’t honest, then I receive a message saying the price needs to be increased before my appointment can take place by almost $200 given no actual explanation as to why and even after I agree when I shouldn’t have, the next day of the service the time comes and no one shows up no call no text no email nothing so I reach out and I’m told the mechanic is two hours behind… It’s a good thing I reached out because otherwise I obviously wasn’t going receive any type of communication; That is extremely unprofessional on their behalf, but it doesn’t stop there, I was told they are definitely going to come and get it done the day of, It’ll just be a little later then several hours later I receive a call from the mechanic saying they can’t make it and that they’ll have to come a different day, they literally have no respect for your time, so after making me unnecessarily acquire bank fees that could be avoided if you were true to your word, then the unnecessary price increase to the no call no show, I have never encountered so many red flags before, I wholeheartedly do not recommend wrench at all.

Quincy Steele works for this company and he has a side hustle. He came in July 2025 and gave and estimate of work need to repair my car. We gave him $700.00 in good faith for parts and repair and he kept giving excuses and he never showed up to do the work. Do not trust Quincy Steele because he will take your money with no services preformed!!!!

Scheduled an online appointment for a regulator replacement and window glass silicon re-glue. The mechanic showed up without a single tool for the requested repair, reclassified the visit as a \$179 diagnostic, didn’t even lift the window to protect the car from rain, and scheduled a follow-up two days later with a \$608 quote—bringing the total to \$787. Outrageous. Took it to a local shop instead, had it fixed in 4 hours for \$450.

Tried to schedule a diagnostic test for my malfunctioning blower motor. Because I’ve already had another garage try to repair it, Wrench can’t even look at it. DO NOT USE WRENCH UNLESS YOU PLAN TO ONLY USE WRENCH FOR THE LIFE OF THE CAR!

If I could give this company a negative rating, I would. I take full responsibility for not doing more research before booking, but this experience has been nothing short of frustrating. I scheduled a service for the morning of July 3, 2025, with an expected arrival window between 6:30 AM and 8:30 AM. By 9:30 AM, no one had shown up, so I emailed the company requesting a refund. Shortly after, I received a call with an apology and was told another technician had been assigned. I agreed to the rescheduled window of 12:30 PM to 2:30 PM. Around 1:15 PM, the technician called to say he had picked up the alternator from AutoZone and would arrive in 20–30 minutes. It is now 5:00 PM. No technician. No updates. I’ve sent a second email requesting a refund and have yet to receive a response. This kind of service is unacceptable. You can’t build a sustainable business by misleading customers and failing to deliver on basic commitments. I feel deceived and disappointed. What a joke.

Horrible. Pre-charged. Ghosted 2 days in a row from the mechanic. Now 5-7 days to get my money returned to my bank account. True story. :/

I submitted alternator replacement online for my car included all the information and was schedule for a monring 730-930. I called at 930 when no response and they told me the price was wrong so the mechanic did not attend, they needed another $100 so total of 782 for alternator replacement. Told me the mechanic will make it that day by 1pm. I called at 130 and then was told he will make it before end of day..nope called again and mechanic called me and said no he cannot it is too hot. I understand the weather was hot but they should have told me that first thing in the morning. No one called me about the price, no one called me to keep me updated. ONly positive they did reimburse me immediately. I will never use them again

This is the absolute worst company ever!!! I have attempted to use Wrench on at least 5 different occasions & paid for car repair services that I didn't receive. I thought it was convenient to use a mobile mechanic & had hope & optimism that they will do a good job. But each and every time I've felt like I was charged for services that were never completed. For example, the mobile mechanic came to my house today and didn't even attempt to do the diagnostic. He was so busy and focused on leaving instead of doing his job. I paid $650 for a diagnostic and was told that we needed to get a battery also. Got the battery and he still didn't do the diagnostic. And an added bonus, they charge you upfront before they will even come to your house for an appointment, which is a shady business practice. I could understand if a deposit was needed, but to charge before services is rendered is an immediate red flag. I want everyone to know that this company is a complete scam. They use a bait and switch approach, always wanting the customer to get something other than the actual service they need. If I could give a rating below 0 I certainly would. Run as far away as you can from using this company, unless you like seeing your hard earned money being thrown completely out of the window!