WrenchReviews of wrench.com

On 12/3 'Wrench Inc' sent a highly unqualified mechanic (Cesar) to change an alternator on my 2008 Toyota Avalon. After disassembling some parts on the vehicle the mechanic abandoned the job. After a full day of dealing with 'Wrench' on the phone (several different people), 'Wrench' sent the same mechanic back out to complete the job on 12/4 . The mechanic reassembled most (not all) of the vehicle parts and again abandoned the job without changing the alternator which was the primary reason for the service. I had to contact a real mobile mechanic (Dan) to complete the alternator job and finish assembly of the parts that 'Wrench' left undone. Complete serice took Dan about 1.75 hours (kudos to Dan). 'Wrench' than charged my CC for $224.24 for services not provided which are now in dispute. Use 'Wrench Inc' mobile mechanic service at your own risk, IF I WERE YOU, I WOULDN'T!

I hired Lemon Squad for a pre-purchase safety inspection on a BMW, relying on them to ensure the car was safe. Their inspection was grossly negligent and cost me over $6,300 in repairs. Missed Safety Hazard: The inspector missed a missing lug nut on a rear wheel. The most shocking part? You can clearly see the missing lug nut in the photo the inspector took himself. He photographed a safety defect and still marked the wheels as 'Safe.' False Report: They marked the Heater/HVAC as 'Working' even though it blows completely cold air. They also marked the headlights as 'free of cracks' when the passenger side had visible crazing (structural micro-cracking) that requires a $3,200 replacement. Admission of Guilt: When I confronted them, they admitted in writing that there were 'significant discrepancies' and the report was 'incomplete.' Despite admitting they failed to do their job, they refused to cover the damages, hiding behind their Terms of Service. They refunded the small inspection fee but left me with a $6,000+ repair bill for defects they claimed were fine. Do not trust this company with your safety or your money.

Avoid if you think you have a vehicle with a computer in it. It was very misleading for wrench.com to advise of a $50 diagnostic charge if I chose to do the work with them (would apply $100 discount to quote which they did) and then after I scheduled for them to complete the repair, they confirmed the repair appointment and then canceled shortly after. They said they were not qualified to do the repair and I needed to go to a local shop. Then they charged the full $150 for the diagnostic even though it was no fault of mine that they weren't able to do the repair. The mechanic that came to my home said he could do the repair and sent a full quote for the work, but the administrative team rejected his quote and said they couldn't and instead kept my full $150. You're better off just finding a local mechanic that won't pull a bait and switch on you like this. Not the mechanics fault though.

Had first mechanic (Supposedly ASE Certified) look at the car, was certain about issue and sent ticket back for idler pulley to be installed, and charged me again. Then when the new mechanic came and changed part, issue still occuring, told alternator was issue and the charge is $690 ( with $400 charge for $100 part from Advanced/Autozone) and $290 charge for labor hours.

ZERO STARS. DO NOT RECOMMEND! Absolutely terrible company. Sent a mobile mechanic, who was hours late, and unable to fix the vehicle. Car had been driven (by us) in parking garage up several levels. Mechanic came back with correct parts, again hours later than quoted, and was not able to replace the part needed. He locked up the transmission trying to pry the part out of the car. He left car disassembled, and undriveable. We had vehicle towed to a local garage, where they stated it now needs a completely new transmission due to transmission housing being damaged by mobile mechanic with a pry bar. They provide photos and video as proof of the damage. It has now been 3 weeks, and Wrench Inc daily tells us it is "under review" from their call center in the Philippines. We call daily, and several times have been on hold for longer than an hour. No resolution, no responsibility on their part. Meanwhile, uber bills are accruing and storage costs for the vehicle at the local mechanic is also accumulating. We are now consulting with an attorney. DO NOT USE THIS SERVICE.

I scheduled a mechanic to do work on my car, but after the maintenance, my car was undrivable and in worse condition than before. Wrench refused to refund me, so I filed a lawsuit against Wrench. Wrench Inc. failed to show up to court, so they were in default and I won the lawsuit. The judge gave me a money order for $1,358.02 and I mailed the order to Wrench. However, after 30 days, Wrench had not sent me the money. I emailed Wrench, but they have yet to respond. Do not under any circumstance use Wrench Inc. or any of their services.

Terrible service. I booked this overpriced service so I could use my car today. The mechanic called 30 minutes before the end of the service window 9-11) to tell me he couldn’t make it. He said he would come by 2-2:30 and fix my car. He never showed up. When I called him back he said he didn’t have time. I called Wrench and the rep didn’t seem to care. No apologies, just silence. I explained that I had booked the appointment with the expectation of having a car this evening. The rep did reschedule my appointment to tomorrow morning (9-11) but I have no idea if this person will actually show. A hold of over $500 is on my bank account so that’s money I can’t access. This company is terrible. I would rather work with a local ripoff company like Midas than ever do business with them again

I scheduled service, on my car, and the mechanic didn't show up - twice. Wrench did not answer their customer support text or emails. I called Wrench, to find out what happened on the second day. They told me the Mechanic quit and they had no replacement, after I waited on hold. There was no attempt to fix the issue or even reschedule the appointment, for a third time. Do not use this company! Avoid them like the plague.