WrenchReviews of wrench.com

Didn't properly fix car.

Live and learn, right? So, I ended up throwing $500 out the window because I did not know that if Wrench doesn't check something to see if it works or not, they just replace. I was told my alternator needed replacement, but after the wrench employee did that was when I was told nothing was wrong with my alernator, it was the starter. If this is a service you NEED to use, be SURE of what needs fixing prior. I wasn't going to waste my time arguing with the mechanic, I wanted to know what I needed to do to get my car fixed. I wouldn't use this service again. Am I supposed to know your business model and how you work PRIOR to use?

Don't do it. Called them out to fix a starter issue on my truck that was stuck at work (2hrs from my home). They came the next day and confirmed it was the starter but said they couldn't work on it due to it being a 10hr job. They told me I needed to tow it to a local shop, and they'd work on it there. I ended up towing it home and spent 3 hours replacing the part WITHOUT A SHOP. I spent $150 for them to tell me what I already knew was the issue, and for them to tell me they couldn't do the only thing they exist for, to be a mobile mechanic. DO NOT DO IT.

No Notice, No Show. Do not use this service. Had an 11 a.m. appointment scheduled three days in advance. Wrench canceled my appointment claimjng they could not do the job. NO NOTICE AT ALL THAT WRENCH CANCELED MY APPOINTMENT. Wrench caused me to lose days that I could have been looking for another repair service. Worst part. The representative I talked played the situation off like it is a regular occurrence. Do not use this unprofessional service. Very poor.

Worst $150 I ever paid. My car had a message "Engine power reduced". I replaced my MAP sensor, but it did not go away. So I called them. When the guy put his scanner on, and started the car, all kind of gage movements were happening. Even my head lights would go off and on. I told him it was not doing that yesterday. At the end he says that the car computer must have gone bad. It was lunch time, so I headed back to work. When I cam in the evening, I started up the car. All is normal like it was before his scanner was put on. I am still getting the same original message. Waisted time and money for nothing. They are not real mechanics, more like handy man. Not worth $150 at all.

DON'T call these people! My quote was $259.83. The job turned out to be $525.53. I was not asked, I was not advised, my card was just charged for more than twice. I have been fighting it for almost a month. I'm looking at small claims court and a complaint with the FCC. The locksmith quote was 225 but a two week wait. I went with Wrench because they could come the next day. I should have waited.

Do not use this horrible service. Mechanic changed unauthorized parts and added unauthorized charges and to add insult to injury, my wife's car still didn't start. Still waiting for someone to call me back after calling numerous times and left multiple emails for a refund on unauthorized charges

Had a 1pm appointment booked, re arranged my whole day for what i was told would be a two hour repair. waited until 1:30 pm no one showed up, called and was then told my appointment had been cancelled because it was not a repair they could do. No notice whatsoever, just a no show.